Digital Consulting Manager

AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health and financial security, and personal fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name. As a trusted source for news and information, AARP produces the nation's largest-circulation publications, AARP The Magazine and the AARP Bulletin.

The Digital Consulting Manager engages in the administration of existing business technology, applications, legacy systems, databases, and web interfaces to meet new and emerging business unit/department needs and AARP's technology standards. This position is responsible for strategy and associated outcomes to clients, end-users, and within the enterprise and will be expected to deliver incremental business value in an agile environment. This position must be multi-faceted, create a meaningful technology vision, orchestrate across various stakeholders to define shared priorities, manage a full technology lifecycle that balances short-term achievements with long-term goals, and build a sense of partnership across the organization. 

• Manages technology projects and collaborates with cross-functional teams to determine resources needed and responsibly stewards them, tracks progress against established timelines, plans for and supports adoption through stakeholder engagement and training coordination. Collaborates across teams during the discovery phase to assess value, usability, and feasibility and organizational impact of enhancement concept and experience.

• Provides strategic guidance on the department's technology roadmap and manages the process of designing and implementing improvements and new functionality in technology applications.

• Creates product strategies and roadmaps based on a deep understanding of the product technology stack, department goals and consumer needs.. Leads technical engagements utilizing an agile planning and development methodology. 

• Acts as a business liaison with technology and vendors and support end users through coordinated communication, training and rollout activities. Provides counsel to other business units in the execution of technology initiatives and digital engagement. Collaborates with stakeholders to identify opportunities to streamline technology processes that support the business unit. Engages with internal and external vendor teams to establish priorities, manage work requests, and ensure on-time delivery of enhancements. 

• Gathers an in-depth understanding of the enterprise's technical landscape, data management practices, workflows, and data available across the enterprise. Advises on data accuracy and integration best practices, as needed. 

• Defines and translates strategic business ideas into technical product implementations utilizing actionable, digestible user stories and acceptance criteria, ensuring all organizational, regulatory, and strategic compliance requirements and objectives are met. 

• Utilizes technology to advance AARP and organizational priorities.. Serves as a resource within their business unit on appropriate tools/software and shares expertise openly and accessibly to advance business unit priorities and projects and to meet critical goals.

• Bachelor’s degree or equivalent experience in Information Technology, Computer Science, Business Administration, Management Information Systems, or a related field.
• 5+ years of experience in business technology, product management, business systems analysis, or a related technology role.
• Experience developing technology strategies, roadmaps, business cases, and implementation plans aligned with business objectives.
• Proven ability to lead technology initiatives from requirements definition through implementation, adoption, and ongoing support.
• Strong business analysis skills, including requirements elicitation, process mapping, user story development, and acceptance criteria definition.
• Experience partnering with business stakeholders, technology teams, and vendors to deliver technology solutions and support digital transformation, enterprise modernization, platform implementation, or legacy system replacement initiatives.
• Strong understanding of enterprise business technologies, including digital platforms, system integrations, content management systems (Adobe Experience Manager preferred), learning management systems, and data management practices, with the ability to advise business stakeholders on technology capabilities, optimization opportunities, and solution selection.
• Experience applying organizational change management methodologies to support technology adoption, including stakeholder engagement, communications, training, and change readiness activities.
• Strong communication, analytical, and problem-solving skills, with the ability to manage multiple priorities and measure success through KPIs and performance metrics.

AARP will not sponsor an employment visa for this position at this time.

Additional Requirements

• Regular and reliable job attendance
• Effective verbal and written communication skills
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions
• In office/open office environment with the ability to work effectively surrounded by moderate noise

Hybrid Work Environment

AARP observes Mondays and Fridays as remote workdays, except for essential functions. Remote work can only be done within the United States and its territories.

Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.