Social & Community ServicesResidential & Direct Support
About the job
Requirements
A minimum high school diploma or GED equivalent is required.
A two-year degree in Human Services is preferred.
Experience working with women with mental health issues, alcohol or drug dependency, and/or victims of domestic violence is required.
The ability to handle sensitive issues tactfully is required.
The ability to lift at least 50 pounds and move quickly up and down stairs is required.
The ability to multitask and prioritize tasks is required.
Experience with Microsoft Office Suite is required.
The ability to work independently and with a team is required.
The ability to maintain confidentiality and appropriate boundaries is required.
A supportive approach that respects and affirms consumers’ racial, cultural, and religious identities and lifestyles is required.
Availability to work some third-shift positions and holidays on a rotating basis is required.
Responsibilities
Complete intakes of people entering the YWCA Emergency Shelter.
Support residential staff and consumers in upholding housing policies and curfews, and respond to health and safety issues such as fire alarms, elevator malfunctions, and medical emergencies.
Communicate with community agencies regarding YWCA Residential Services.
Maintain appropriate boundaries with clients.
Clean apartments when tenants move out.
Perform self-directed cleaning tasks throughout the building.
Provide security coverage at the reception desk and screen visitors.
Assist with health and safety emergencies, conflict resolution, and crisis intervention.
Perform other tasks assigned by the Residential Services Director.
Desired Qualifications
One year of experience in a residential setting is preferred.
We are looking for part-time, full-time, and substitute employees for the 1st, 2nd and 3rd shifts.
Residential Assistant (RA)
Position Summary:
Let your people skills shine as a residential aid for a well-established nonprofit organization. You will serve as a Residential Assistant during an assigned shift. You are in charge of all incoming intakes to the Emergency Shelter and responsible for assisting consumers with any special needs that may come up. Additionally, you will be responsible for cleaning rooms when tenants move out of the YWCA; as well as monitoring other chores around the building. You may also provide security coverage at the reception desk, screening all visitors. Responsibilities include assisting with health and safety emergencies, as well as conflict resolution and crisis intervention.
Responsibilities:
1. Complete intakes of people entering the YWCA Emergency Shelter
2. Support residential staff and residential consumers to uphold housing policies, curfews and respond to health/safety issues such as fire alarms, elevator malfunctions or medical emergencies.
3. Communicate with agencies in the community regarding YWCA Residential Services
4. Maintain appropriate boundaries with clients at all times
5. Clean apartments when tenants move out
6. Responsible for self-directed cleaning tasks throughout the building
7. Will be required to work some third shift positions and holidays (rotating basis)
8. Other tasks assigned at the discretion of the Residential Services Director
Requirements:
1. Minimum high school diploma or GED equivalent, preferred 2-year degree in Human Services
2. Experience working with women with mental health issues, alcohol/drug dependency and/or victims of domestic violence; with the capacity to handle sensitive issues tactfully
3. The Residential Assistant should be a courteous individual, with a presentable and professional appearance
4. Must be able to pick up at least 50 pounds and have the ability to move up and down stairs quickly
5. The ability to multi-task as well as prioritize tasks at hand are also important qualities
6. Experience with Microsoft Office Suite
7. Ability to work independently when needed and as well as with a team
8. Have good attendance
9. Be organized and detail oriented
10. Be able to maintain confidentiality & have appropriate boundaries
11. Ability to maintain a neat workspace
12. Provide a supportive environment which respects and affirms all consumers’ racial, cultural and religious identity and lifestyle
13. Be open to the possibility of expanded duties as knowledge increases and interests become focused'