Branch Service Manager
United Overseas Bank
Branch Service Manager
United Overseas Bank
Regional bank offering data-driven financial solutions
About UOB
United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.
Job Description
Customer Service (Branch) is responsible for general customer service activities within the branch environment, including greeting customers, and providing guidance, direction, and assistance, as well as basic servicing requests. Supports activities towards maximizing revenues, product initiatives, sales, customer satisfaction, and minimizing operational losses, in addition to deepening existing relationships and minimizing customer attrition.
Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a Difference
Regional bank offering data-driven financial solutions
UOB provides financial services to people and businesses across ASEAN through a broad regional network and a single-bank model. It tailors products using data and relationship insights across personal banking, business banking, and wealth management, linking customers to opportunities in the region. Its approach combines an integrated, ASEAN-focused network with a commitment to responsible and sustainable outcomes that support growth. The goal is to help people and businesses in the region grow, while advancing inclusiveness and environmental well-being.
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