Logistics specialist - Customer care

Lear For You

Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of talented employees in 38 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #186 on the Fortune 500.  Further information about Lear is available at lear.com, or follow us on Twitter @LearCorporation.

The production plant in Ostrov u Stříbra has been operating since 2008 and is one of the key production units within the European Lear network. In Ostrov u Stříbra we produce high-quality seating systems for key customers of the automotive industry. More than 800 employees work together on attractive seat models for the Audi, BMW and Porsche. 

About the role:

This role supports customer satisfaction and operational excellence by managing customer requirements, delivery coordination, and issue resolution for JIT and JIS customers. You will act as a key link between customers and internal teams, ensuring service quality, timely communication, and adherence to company standards.

Responsibilities

• Manage customer service activities for assigned JIT and JIS customers and maintain strong customer relationships.
• Coordinate customer requirements with production teams to balance production capacity and support on-time deliveries.
• Monitor and follow up on JIT and JIS deliveries to ensure customer expectations are consistently met.
• Handle customer complaints promptly, investigate issues, and drive fair and effective resolutions.
• Maintain customer portals and ensure customer data, requirements, and communications remain accurate and up to date.
• Evaluate and report monthly customer scorecards, identifying trends and opportunities for improvement.
• Provide accurate guidance on products, services, and processes while ensuring compliance with company policies.
• Follow health, safety, quality, and ethical standards, and ensure all activities comply with company procedures and applicable legislation.

Requirements:

• 2+ years of experience in customer service, customer operations, supply chain, logistics, or a manufacturing environment.
• Familiarity with JIT (Just-in-Time) and JIS (Just-in-Sequence) delivery concepts and customer requirements.
• Ability to work every second week from 14:00 to 22:00.
• Strong written and verbal communication skills with the ability to manage customer relationships professionally.
• Experience using customer portals, tracking customer performance metrics, and preparing service reports.

We offer:

• A great opportunity to build a career in a dynamic, growing and promising company;
• Interesting financial compensation and transportation allowance;
• Contribution to pension insurance according to the Lear pension plan;
• Flexible working hours and 25 days of vacation;
• Personnel Training & Development.
• Attractive T-Mobile tariff, Daily Meal partially paid by Lear, company events. Strong&challenging company culture.