Full-Time
Field Operations Associate II
W.W. Grainger
10,001+ employees
Industrial MRO supplier offering inventory management
No salary listed
Timmins, ON, Canada
Hybrid
Hybrid role; on-site presence in Timmins, Ontario and travel to Northern communities may be required.
Bachelor's
 Operations & Logistics (1) |
|---|
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- High School Diploma/GED
- 3+ years experience in customer service/selling (i.e., Retail / telephone / warehouse) environment
- Self-motivated, with high energy and dedication to customer service and sales growth
- Must be comfortable on daily use of technology
- Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners
- Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition
- Handle various technical and operational issues
- Operate in a rapidly changing environment
- Excellent verbal and written communication skills
- Background checks and drug screening may be required
- May be required to use a personal vehicle for transportation with valid insurance
- This role may require PPE on site and adherence to safety requirements including hard hat, steel-toed boots, clean shaven or trimmed moustache/beard to wear a close-fitted N95 mask
- Some customers may have alcohol and drug screening policies for on-site contractors and vendors; you may be required to submit to such screening as a condition of being permitted on sites
- Travel required within Timmins and Northern communities; including time spent at our Timmins, Ontario branch location
- Customer Service/Inventory Management: Services multiple customer locations on a designated route by providing the following services: Receive and stock purchased product in designated customer locations; Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted; Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate
- Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure
- Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided
- Meet defined KPI’s for the position
- Non-Route Based Activities as required, such as: Perform machine break/ fix activities for different machines at the customer\'s site
- Implement territory work relating to planning and execution of customer inventory projects
- Perform data collection (related to inventory information) at customer sites. Ensure accurate information is collected to help direct the KeepStock implementation process
- Assist customers with staging, labeling, and organizing product at a customer site
- Complete product relocation and discontinuation process
- Branch Responsibilities as assigned
- Account growth: Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures “spot buy” opportunities while on site, looks for additional opportunities to add items to program)
- Cross-functional partnerships: Execute onsite service component of account strategy as defined by cross-functional business partners
- Work with sales partners to improve customer experience and increase business
W.W. Grainger supplies maintenance, repair, and operating (MRO) products to businesses, governments, and other organizations. Its two-part approach combines High-Touch Solutions, which offers a full catalog plus inventory management and technical support, with Endless Assortment online marketplaces (Zoro and MonotaRO) for a larger digital product selection. The company leverages a strong supply chain and e-commerce to stock and ship safety supplies, power tools, lighting, and other facility maintenance items. Its goal is to efficiently source and deliver a wide range of MRO products at scale, helping customers keep their facilities running.
Company Size
10,001+
Company Stage
IPO
Headquarters
Douglasville, Georgia
Founded
1927
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Simplify's Take
What believers are saying
- Q2 2026 sales hit $5.0 billion, with 13.7% organic constant-currency growth.
- Grainger raised 2026 EPS guidance to $45.50-$47.25 after strong April-June demand.
- IEEPA tariff refunds lifted Q2 margins, while September pricing should add roughly one point.
What critics are saying
- CFO Deidra Merriwether exits September 4, 2026, creating finance leadership turnover.
- California class actions filed February 20, 2026, threaten labor costs and management distraction.
- Amazon Business, MSC Industrial, and Fastenal compress pricing while tariff refunds normalize in 2027.
What makes W.W. Grainger unique
- Grainger pairs High-Touch Solutions with Endless Assortment, serving 4.6 million customers globally.
- Zoro and MonotaRO give Grainger digital reach unavailable to traditional distributors.
- New Houston and Northwest distribution centers deepen supply-chain control and customer service speed.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Hybrid Work Options
Employee Discounts
Tuition Reimbursement
Student Loan Assistance
Parental Leave
Fertility Treatment Support
Wellness Program
Mental Health Support
Company News
Grainger reported second quarter 2026 sales of $5.0 billion, up 10.3%, or 13.7% on a daily, organic constant currency basis. The industrial distributor achieved diluted earnings per share of $12.01, up 20.5% compared to the second quarter of 2025. Operating margin reached 16.1%, up 120 basis points, inclusive of IEEPA tariff refunds that reduced cost of goods sold by $43 million. The company generated $444 million in operating cash flow and returned $341 million to shareholders through dividends and share repurchases. Grainger raised its full year 2026 guidance, increasing the net sales range to $19.4–$19.7 billion and the diluted adjusted EPS range to $45.50–$47.25. Chairman and CEO D.G. Macpherson cited strong execution and exceptional customer service despite geopolitical uncertainty, noting continued momentum across the demand environment.
Mergermarket: Platte River eyes utility services tailwinds with Tallman acquisition. Platte River Equity had been calling on Tallman Equipment for more than five years before acquiring the business last month, according to Peter Calamari, a Managing Director, and Mike Reilly, a Principal, at the Denver-based private equity firm. Tallman was on Platte River's radar because of the historic stability of the utility market and the favorable long-term tailwinds, Reilly said. Platte River, which takes a thematic, business model-focused approach to investing, has significant experience with power, utility and distribution businesses. Calamari characterized Platte River as having "a core focus in industrials, with expertise in value-added distribution and critical services," noting that utility services have been a focus since the firm's inception in 2006. More recently, the sector has benefited from tailwinds including the need to upgrade the electrical power grid, the data center buildup and the re-shoring trend, Reilly noted. In a press release announcing the deal, Reilly cited Tallman's customer relationships, field expertise and service-oriented culture as key attractions. Founded in 1952, Tallman was an ESOP company prior to Platte River's acquisition and generates over USD 100m of revenue. Tallman is the sixth investment from Platte River's Fund V, which closed in 2024, with no size disclosed. The acquisition also represents Platte River's 100th transaction overall. Calamari said the sponsor's prior three funds made eight investments each. The firm's typical end markets include automation, infrastructure, safety and power. Almost all investments are in family- or founder-owned businesses with a typical platform size of USD 5m to USD 30m of EBITDA. The sweet spot is USD 10m to USD 15m, Calamari said. Platte River uses modest debt with a goal of doubling or tripling the scale of a business over a typical five-year holding period, he said. Its value creation playbook leans on acquisitions, as well as investments in salesforce expansion, inventory and other organic growth initiatives. Platte River almost always takes control stakes. In Tallman's case, the firm negotiated the transaction directly with the company. There was no auction process or sell-side advisor, Reilly said. Stephens served as financial advisor to Platte River, with Bartlit Beck providing legal counsel. Acquisitions on tap Tallman supplies tools, equipment and related services to utility line workers. Its customers include contractors, investor-owned utilities and electric cooperatives. It operates from a headquarters in Indiana and has additional locations in Illinois and Florida. Tallman has not been especially acquisitive historically, having completed a small acquisition roughly a decade ago, Reilly said. Going forward, however, Tallman "would love to make strategic acquisitions of the right companies in the power utility space," particularly distribution businesses, he added. Calamari said targets could be located anywhere in the US. Size is flexible, but they would generally be smaller than Tallman. Tallman competes with large national distributors such a Wesco and Grainger, as well as smaller regional players, Reilly said. Tallman "sees itself as a high-touch expert that understands what crews in the field need," he added. By Marlene Givant Star
Grainger and the American Red Cross celebrate 25 years of partnership strengthening communities. June 26, 2026 Grainger, a leading broad-line distributor of maintenance, repair and operating (MRO) products and services, today announced it is celebrating 25 years of partnership with the American Red Cross. Together, the organizations are advancing disaster preparedness and response across the United States, where the Red Cross responds to more than 60,000 disasters each year. "For 25 years, Grainger has been proud to partner with the American Red Cross because keeping our communities safe and resilient is deeply connected to our purpose of keeping the world working," said Melanie Tinto, senior vice president and chief human resources officer at Grainger. "Over the years, we've seen the impact this partnership has on individuals, families and communities when they need support most. We're grateful for all we've accomplished together and look forward to continuing to make a meaningful difference in the years ahead." As a member of the Disaster Responder Program, Grainger contributes financial and in-kind donations in advance of disasters to help ensure the Red Cross has the infrastructure, volunteers, technology and resources needed to provide relief in times of crisis. Since 2001, the company has committed more than $21.6 million in cash and product donations, including more than 170,000 smoke alarms for the national Home Fire Campaign, along with significant employee volunteer support. "Twenty-five years of partnership with Grainger is a testament to its steadfast commitment to the people and communities we serve," said Anne McKeough, chief development officer at the American Red Cross. "As disasters intensify and increase in frequency, Grainger's partnership is essential. Year after year, through disasters large and small, Grainger has provided critical resources and unwavering support when families need us most. We're incredibly grateful for its dedication and look forward to many more years of working together." Through its work with the Red Cross, Grainger has supported more than 40 national volunteer deployments through the Ready When the Time Comes(R)(RWTC) program, including efforts assisting communities impacted by hurricanes Katrina and Maria. Grainger team members have also mapped more than 90,000 buildings through the Missing Maps program, supporting humanitarian organizations serving vulnerable populations. Additional volunteer efforts include blood drives, comfort kit assembly and hands-only CPR training. About Grainger W.W. Grainger, Inc. is a leading broad-line distributor with operations primarily in North America and Japan. At Grainger, American Red Cross Keep the World Working(R) by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com. About the American Red Cross: The American Red Cross shelters, feeds and provides comfort to victims of disasters; supplies about 40% of the nation's blood; teaches skills that save lives; distributes international humanitarian aid; and supports veterans, military members and their families. The Red Cross is a nonprofit organization that depends on volunteers and the generosity of the American public to deliver its mission. For more information, please visit redcross.org or CruzRojaAmericana.org, or follow American Red Cross on social media.
Grainger, a leading MRO products distributor, is marking 25 years of partnership with the American Red Cross, supporting disaster preparedness and response across the United States. Since 2001, the company has contributed over $21.6 million in cash and product donations, including more than 170,000 smoke alarms for the national Home Fire Campaign. As a member of the Disaster Responder Programme, Grainger provides financial and in-kind donations to help the Red Cross maintain infrastructure, volunteers and resources for crisis relief. The partnership has supported over 40 national volunteer deployments, including responses to hurricanes Katrina and Maria. Grainger employees have also contributed through the Missing Maps programme, blood drives and CPR training. The company, which reported $17.9 billion revenue in 2025, serves over 4.6 million customers worldwide.
Urban Outfitters, which sells apparel and accessories to young adults, demonstrates strong cash generation with a trailing 12-month free cash flow margin of 2.4%. The company has effectively allocated its financial resources to maintain competitive advantage. In contrast, two companies face challenges despite cash production. W.W. Grainger, an MRO supplies provider with a 7.5% free cash flow margin, has struggled with below-average revenue growth of 5.1% annually and modest earnings growth of just 1.3% over the past two years. The company trades at $1,241 per share, or 26.5x forward P/E. IAC, operating digital businesses including Dotdash Meredith and Angi, faces steeper headwinds with annual sales declining 5.5% over five years and earnings per share dropping 21% annually during the same period.