Branch Manager 3
$93.5k - $130k/yr+ Branch Incentive
Mid
Bachelor's
West Seneca, NY, USA
In PersonTeam members may be required to float to other branches as needed.
Finance & BankingRetail & Commercial Banking
About the job
Requirements
- A high school diploma or equivalent is required.
- A minimum of three years of experience in a related role is required.
- Demonstrated management and supervisory capabilities, including the ability to lead, coach, and support team performance.
- Proficiency in consultative sales practices, including identifying client needs, recommending appropriate products and services, and achieving referral goals.
- Proficient computer skills, including the ability to use standard business and banking-related systems effectively.
- Active Nationwide Multistate Licensing System and Registry registration, or the ability to secure registration upon hire, is required; registration is contingent upon successful completion of a credit report review.
- Ability to float to other branches may be required to meet business needs.
Responsibilities
- Lead branch staff through daily direction, coaching, and performance oversight.
- Strengthen communication, accountability, and development through regular feedback, mentoring, and performance management.
- Foster a service- and sales-focused culture that supports branch goals and team engagement.
- Grow the branch by deepening relationships with existing and prospective business customers.
- Drive deposit, lending, referral, and cross-sell opportunities through proactive, needs-based sales efforts.
- Expand market presence through community networking and business development activities.
- Deliver responsive support for business banking, deposit, loan, and related service needs.
- Provide practical, solution-oriented guidance to help customers address financial needs and concerns.
- Maintain a consistently high service standard to strengthen satisfaction, loyalty, and retention.
- Oversee daily branch operations to ensure efficiency, continuity, and strong execution.
- Monitor performance through reporting, goal tracking, and review of branch and individual results.
- Support branch coverage and operational continuity across locations as needed.
- Ensure adherence to policies, procedures, security standards, and regulatory requirements.
- Oversee audit and compliance reporting with accuracy and timeliness.
- Maintain a controlled operating environment through clear procedures, risk awareness, and accountability.
- Provide strategic direction and leadership across branch activities to ensure operational performance, effective team execution, and achievement of company-aligned branch goals.
- Drive growth in small business and consumer relationships by identifying opportunities, expanding market presence, and strengthening the bank's brand in the local community and business market.
- Foster a client-centric culture that delivers consistent, high-quality service, deepens client relationships, and supports long-term retention and satisfaction.
- Build and lead a high-performing branch team through coaching, mentoring, performance management, and clear communication that promotes accountability, engagement, and professional growth.
- Ensure sound branch operations through oversight of policies, procedures, audits, regulatory compliance, security, and fraud mitigation.
- Develop succession plans, foster accountability, coach individuals, promote engagement, recognize contributions, empower emerging leaders, and manage performance.
- Establish and communicate performance goals, manage resources and budgets in alignment with organizational objectives, and ensure policies support operational success.
- Identify and address challenges proactively while monitoring progress to maintain standards and achieve desired outcomes.
- Identify root causes of customer issues, implement feedback systems, and design best practices to enhance the customer experience.
- Anticipate and evaluate risks, make informed decisions with incomplete information, stay current with industry trends, engage in business continuity planning, and provide strategic input to leadership.
- Build relationships with peers, leaders, and stakeholders to foster collaboration, enhance effectiveness, and drive shared success.
Desired Qualifications
- A bachelor's degree is preferred.
- Specialized banking education and training are preferred.
About the company
Tompkins Financial is a financial holding company for community banking, wealth-management, and insurance businesses. Local relationship teams operate with shared risk, technology, finance, compliance, and corporate capabilities. Its regional affiliates provide deposit, lending, investment, trust, planning, and insurance services to households and organizations. The profile is Tompkins Financial and its affiliated operating companies in New York and Pennsylvania. Roles span branch banking, lending, wealth, insurance, operations, technology, risk, and professional support.
Company Size
1-10
Company Stage
IPO
Headquarters
Ithaca, New York
Founded
1836
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Simplify's Take
What believers are saying
- Q2 2026 EPS reached $2.04, up 36% year over year, beating estimates.
- Net interest margin hit 3.58% in Q2 2026, up 50 basis points year over year.
- The board raised the quarterly dividend to $0.70, signaling confidence after strong capital ratios.
What critics are saying
- Tompkins sold TIA to Gallagher in 2025, removing a durable fee income stream.
- Q2 2026 net charge-offs rose to $1.6 million, after 2025 CRE charge-offs hit $7.4 million.
- John McKenna's 2026 retirement hands Phil Quintana a tougher credit and growth turnaround.
What makes Tompkins Financial unique
- Founded in 1836, Tompkins runs a relationship-driven community bank across New York and Pennsylvania.
- Tompkins combines banking, wealth management, and insurance expertise, even after Gallagher sold TIA.
- Local decision-making at Tompkins Community Bank supports faster credit and service responses than national banks.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Company Match
- Profit Sharing
- Paid Time Off
- Paid Holidays
- Tuition Reimbursement
- Employee Referrals