Nursing Unit Manager

Mgr-Nursing Unit1150 2 East- Critical Care

About Reid
We take pride in walking with patients and families during some of life’s most 
consequential journeys. In the communities we serve, we responsibly invest in 
equitable, compassionate care through service, patient advocacy, and education. Our 
values of Excellence, Empathy, Integrity and Accountability are essential to exceed our 
customer’s expectations. At Reid, we look for individuals who believe in our core values 
and demonstrate a genuine desire to make a positive impact to those we serve. We 
need individuals who align with our mission, vision, values and key service behaviors. 
We are responsible to work together as one team toward a common goal of providing 
outstanding customer care and service to our communities. 
About the Position
The Unit Manager is responsible for overseeing all administrative, technical, and clinical 
functions within their unit on a 24/7 basis, ensuring seamless and effective care 
delivery. This leadership role focuses on enhancing patient and team satisfaction 
through strategic management, program development, and adherence to high 
standards of care. The Unit Manager designs and implements educational programs, 
establishes policies and goals, engages in proactive problem-solving, and provides 
comprehensive fiscal oversight. The patient population served within the unit varies 
based on its specialty and may include individuals with acute and chronic medical 
conditions, post-surgical recovery needs, and complex comorbidities requiring 
multidisciplinary care. Patients may range in age, acuity, and complexity, necessitating 
a patient-centered approach to ensure optimal outcomes and high-quality care tailored 
to their specific needs. This role requires a mature, adaptable leader capable of 
navigating the complexities of a rapidly evolving healthcare environment.
Supervisory Responsibilities 
Critical Care Unit, Central Monitoring, and Dialysis 
Fundamental Expectations for Success 
• Routinely demonstrates a strong commitment to Reid’s behavioral standards by 
serving as a role model to others.
• Consistently demonstrates the behavior standards identified in Reid’s Mission, 
Vision and Values at all times.
• Practices the Key Service Behaviors to support an outstanding customer and 
employee experience. 
• Adheres to Reid’s confidentiality policies related to patients, family and visitors, staff, 
physicians, and customers. 
Position Description for Manager-Nursing Unit, Critical Care 
Unit Reference # JD-CCU-02 Page 2 of 5
Printed copies are for reference only. Please refer to the electronic copy for the latest version.
• Takes pride and care in personal appearance and reports to work in attire that 
projects professionalism and respect. 
• Completes all required hospital education and employee health requirements on 
time. 
• Follows Reid’s confidentiality policies related to customers, family and visitors, and 
employees. 
• Perform work in a safe manner and follow all Reid safety requirements.
Essential Duties and Responsibilities
• Delegates or oversees patient assignments based on care needs, considering 
patient acuity, age, cultural practices, emotional needs, physical or cognitive 
limitations, language barriers, and assessment complexity to ensure optimal care 
alignment.
• Ensures patient care assignments align with patient acuity and staff competencies, 
guiding charge nurses in assignment decisions for effective care delivery.
• Monitors and evaluates the quality and quantity of nursing care, identifying areas for 
improvement.
• Demonstrates a thorough understanding of nursing and hospital policies, 
procedures, and standards.
• Responds to clinical situations with prompt evaluation and support.
• Identifies and communicates key factors impacting care quality, patient satisfaction, 
and organizational mission.
• Establishes and maintains effective working relationships and communication within 
the team.
• Develops and implements staff retention strategies to foster a stable workforce.
• Manages the hiring process, selecting candidates committed to the organization’s 
culture and service standards.
• In partnership with the NERD Department, oversees orientation, ongoing education,
and staff evaluations to support professional growth.
• Cultivates a culture of accountability and personal responsibility, ensuring staff are 
held to high standards.
• Regularly assesses staff competency, providing feedback and support for 
performance improvement.
• Initiates corrective actions as necessary, including terminations when required.
• Adapts work hours to meet the demands of the position.
• Collaborates with the Director to determine staffing needs and create a staffing plan 
responsive to patient acuity and care hours.
• Works with the Director to prepare the annual operating and capital budgets, 
maintaining fiscal responsibility.
• Coordinates with other disciplines to meet discharge needs.
• Leads departmental and hospital quality initiatives, analyzing data and using it to 
drive performance improvement across patient care, safety, and staff development.
Position Description for Manager-Nursing Unit, Critical Care 
Unit Reference # JD-CCU-02 Page 3 of 5
Printed copies are for reference only. Please refer to the electronic copy for the latest version.
• Submits timely reports, projects, and appraisals to meet organizational deadlines.
• Innovates by proposing, developing, and implementing new services and programs 
to advance patient care.
• Participates in Nursing and Hospital Committees, contributing to the field’s 
advancement.
• Acts as a knowledgeable resource on the legal and ethical aspects of nursing.
• Engages with and addresses Employee Opinion Survey feedback, sharing results 
and creating plans for improvement.
• Supports Lean strategies to achieve strategic goals in day-to-day operations.
• Cultivates a compassionate care environment, inspiring staff in patient care 
excellence.
• Demonstrates a commitment to patient care quality and satisfaction, endorsing 
Relationship-Based Care (RBC) as a foundational model for patient-centered 
services.
• Promotes teamwork as essential for enhancing patient care and satisfaction.
• Ensures a well-informed patient and family experience.
• Recognizes the importance of a positive patient experience and integrates patient 
and family feedback into service improvement efforts.
• Embodies the organization’s philosophy and mission.
• Demonstrates adherence to Reid’s Corporate Compliance Policy through knowledge 
and behavior.
• Recognizes the value of community involvement and participates in volunteer 
opportunities that enhance the social, educational, spiritual, physical, and 
psychological well-being of the region.
• Ensuring Employee Rounds and Performance Appraisals are completed on time. 
• Investigating and following up on MIDAS events within 7 days.
• Participates in appropriate external professional nursing organizations and 
community activities.
• Ensures compliance with DNV regulations.
This list of duties and responsibilities is not intended to be all-inclusive and can be 
expanded to include other duties or responsibilities that management deems necessary. 
Education and Experience 
• Graduation from an accredited nursing program.
• Bachelor’s degree required, with master’s degree preferred. 
• Certification in appropriate field encouraged.
• Demonstrated leadership and social emotional intelligence skills required.
• 5 years nursing experience with two being in a charge nurse or supervisory role 
preferred. 
Licensure and Certification
Position Description for Manager-Nursing Unit, Critical Care 
Unit Reference # JD-CCU-02 Page 4 of 5
Printed copies are for reference only. Please refer to the electronic copy for the latest version.
• Licensure in the State of Indiana as a Registered Nurse (RN)
• BLS
• ACLS.
Other Knowledge, Skills and Abilities: 
• Possesses in-depth knowledge of the nursing process and practice, with a strong 
emphasis on safety and infection control, staying current on trends and practical 
applications.
• Ensures compliance with standards set by the Indiana State Department of Health, 
HFAP, and other regulatory agencies.
• Exhibits advanced problem-solving and critical thinking abilities, making sound 
independent decisions as needed.
• Maintains an understanding of healthcare delivery systems and the educational 
levels of healthcare providers within the team.
• Demonstrates competence in nursing techniques and procedures across all age 
groups, from neonates to geriatric patients, depending on the area of practice.
• Applies principles of personnel management effectively, including assigning, 
supervising, and evaluating staff.
• Exhibits strong communication, budgeting, and leadership skills essential for 
effective management.
• Ensures clear, consistent communication to maintain continuity of patient care and
address issues promptly.
• Employs logical and sound decision-making models to address and resolve 
problems effectively.
• Knowledgeable in DNV regulations. 
Position Specific Competencies
• Governed by essential functions. 
Work Environment
Normal patient care environment which requires continuous concentration and attention 
to detail.
Must be able to work in a fast-paced, ever-changing environment.
Frequent exposure to communicable diseases and moderately adverse working 
conditions due to performance of certain patient care activities, fluctuations in patient 
acuity and staff availability
Physical Demands
Position Description for Manager-Nursing Unit, Critical Care 
Unit Reference # JD-CCU-02 Page 5 of 5
Printed copies are for reference only. Please refer to the electronic copy for the latest version.
• Lifting: Yes, greater than 50% of the time
• Pushing/Pulling: Yes, greater than 50% of the time
• Standing: Yes, greater than 50% of the time
• Sitting: Yes, greater than 50% of the time
• Walking: Yes, greater than 50% of the time
Travel: No
Overtime: Yes (as needed to meet project and patient demand)
Holidays: Yes (as needed to meet patient demand)
Weekends: Yes (as needed to meet patient demand)
Different Shifts: Yes (as needed to meet patient demand)
On-Call: Yes 
This description is intended to describe the general nature and most essential duties to 
be performed by individuals assigned to this job title. It is not intended to be construed 
as an exhaustive list of all duties and responsibilities. Management has the right to 
assign or reassign duties and responsibilities to the job at any time. All Reid Health 
campuses are smoke-free.