Guest Experience Host - Guest Service Agent

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Guest Service Agent/Guest Experience Host

POSITION REPORTS TO:

Front Office Manager

POSITIONS REPORTING TO THIS POSITION:

Nil

KEY RELATIONSHIPS:

Housekeeping Manager

Maintenance Manager

PRIMARY OBJECTIVES:

At TRYP by Wyndham, we’re on the pulse of local hotspots and the cities coolest sights. As the Guest Service Agent you’ll be responsible for the day to day operation of the front desk, this includes greeting and registering of guests, providing information to local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Perform all duties of the front desk, including greeting owners and guests, registration, communications system monitoring, dispensing information and portage of luggage, check in/out formalities, cash handling and balancing procedures, tour & travel enquiries/bookings, reservations, night audit procedures and telephone duties
• Possess a thorough knowledge of the operation of all administration equipment eg. Email, basic word & excel documentation, PABX, RMS, Credit Card settlement machines, facsimile, etc
• Be confident in advising guests on the local area and what it can provide for hotel guests eg. Events, restaurants, stores, public transport, etc
• Be fully conversant with rates, room configurations and room availability
• Have a full understanding of the Resort Facilities
• Monitor and manage availability on web sites for sales to guests
• Increase revenue streams for incidentals, up sell tours and promotions
• Have a full understanding, and ensure correct procedures are followed regarding lost property
• Ensure proper reporting and recording of all items of maintenance required in guest rooms and public areas
• Ensure Resort security procedures are always adhered to
• Assure that office supply inventory levels are maintained and updated as needed
• Gain appropriate authorisations prior to requisitioning services or purchasing items
• Participate in ongoing training and coaching to assure that high standards of hospitality are maintained at all times
• Provide a neat, professional appearance and safe workplace including maintaining reception and foyer area in a clean and tidy state at all times
• Maintain a working relationship with vendors
• Conduct oneself in a professional manner at all times and within the guidelines set by State and Federal laws and company policies.
• Perform maintenance, housekeeping and general functions as required
• Actively participate as a team member to achieve company and departmental goals
• Perform other duties as reasonably requested within your skill and capacity as directed by your manager
• Employees must ensure they comply with TRYP by Wyndham’s OH&S Policy, procedures and any reasonable instruction given by TRYP by Wyndham

• Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety
• Display innovation through inspiring, creating and improving processes and products
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
• Display leadership values by ensuring effective communication and respecting your peers and managers.  Support others within the team and empower each other wherever possible

KEY POSITION CRITERIA:

• High standard of personal grooming

·       Excellent communications skills (both verbal & written)

• Demonstrates exceptional customer service
• Computer literate 
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.