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General Dynamics Information Technology

Builds and runs technology for government agencies

Cloud Outreach Lead

Customer SuccessPosted on Nov 12
Full-timeFalls Church, VA, USA$164.4k - $212.8k

About the Job

Requirements

  • A Bachelor of Science degree is required, although it may be substituted with additional years of experience.
  • At least 15 years of relevant experience is required.
  • A Top Secret clearance with Sensitive Compartmented Information eligibility is required.
  • A Project Management Professional certification is required.
  • Experience in stakeholder engagement and relationship management is required.
  • Strong verbal, written, and presentation communication skills are required.
  • Experience briefing senior leaders and government stakeholders is required.
  • Customer service and customer success experience are required.
  • Strategic planning and outreach campaign development skills are required.
  • Meeting facilitation and event coordination skills are required.
  • Requirements gathering and customer advocacy skills are required.
  • Cross-functional collaboration and team coordination skills are required.
  • Project tracking, reporting, and performance metrics skills are required.
  • Problem-solving and conflict-resolution skills are required.
  • Proficiency with Microsoft Office Suite and collaboration tools is required.

Responsibilities

  • Develop and execute stakeholder engagement and outreach strategies.
  • Build and maintain relationships with customers, partners, and government stakeholders.
  • Coordinate customer onboarding, communications, and adoption activities.
  • Plan and support meetings, workshops, briefings, and outreach events.
  • Gather customer feedback and communicate requirements to program teams.
  • Track outreach activities, customer engagement, and program metrics.
  • Develop outreach materials, presentations, success stories, and communications products.
  • Identify opportunities to expand awareness and utilization of program services.
  • Collaborate with technical and operational teams to support customer needs and issue resolution.

About the Company

General Dynamics Information Technology

Builds and runs technology for government agencies

GDIT builds and runs technology systems for U.S. government agencies, including defense, intelligence and civilian organizations. Its work spans cloud infrastructure, cybersecurity and software development, with tools tailored to sensitive missions and large agency operations. The company combines its own reusable technology solutions with commercial products, then earns revenue through contracts to design, integrate, modernize and operate customer systems, including support for both classified and unclassified networks. It also supplies technical expertise and daily operational support, and is a business unit of General Dynamics headquartered in Falls Church, Virginia.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Falls Church, VA
Founded
1999

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