Cantor Fitzgerald

Arranges financing and brokers securities trades

Application Support Engineer

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeSeoul, South KoreaNo salary listedIn-person

About the Job

Requirements

A Bachelor's or Master's degree in Computer Science, IT, or a related field.
At least five years of experience in application support, preferably in financial services or fintech.
Ability to manage vendor relationships and provide effective support.
Experience with ITIL or equivalent incident and change management frameworks.
Fluency in Korean and English.
Understanding of trading platforms, middle-office systems, and market data is an advantage.
Ability to learn and adapt to new technologies and processes.

Responsibilities

Act as the primary internal point of contact with the application vendor for the Korean REPO and Bond platforms.
Maintain a strong working relationship with the vendor's support team to ensure timely issue resolution.
Participate in vendor review calls and follow up on agreed actions.
Provide L2 escalation support to the Seoul end-user support team and ensure seamless issue management.
Enforce and adhere to BGC's change control framework for platform changes and upgrades.
Log, prioritize, and manage support tickets for the Korean platforms, ensuring timely resolution.
Own incidents from triage through post-incident review, following ITIL-based incident management.
Proactively monitor and identify gaps in coverage for Korean REPO and Bond platform components.
Develop and maintain deep knowledge of Korean REPO and Bond market conventions and trade lifecycles.
Identify and escalate operational risks, ensuring compliance with regulatory and reporting requirements.

Desired Qualifications

Application support experience in financial services or fintech.
Understanding of trading platforms, middle-office systems, and market data.

Market Operations at BGC Partners (Australia) Pty Ltd is a global team, offering L1 and L2 application support for various trading platforms and systems. We are looking for a talented individual to fill the critical role of Application Support Engineer, based in our Seoul office. This position is integral to our APAC eOps team, with a primary focus on supporting our Korean REPO and Bond platforms, which are vital to BGC's business in Korea. The successful candidate will serve as the primary internal liaison, bridging the gap between the application vendor and the local Seoul support team.

Bachelor's or Master's degree in Computer Science, IT, or a related field.
5+ years of experience in application support, preferably in financial services or fintech.
Proven ability to manage vendor relationships and provide effective support.
Experience with ITIL or equivalent incident/change management frameworks.
Excellent communication skills, with fluency in both Korean and English.
Strong problem-solving and analytical abilities, with a proactive approach.
Ability to work independently and as part of a global, diverse team.
Understanding of trading platforms, middle-office systems, and market data is an advantage.
Willingness to learn and adapt to new technologies and processes.
A commitment to maintaining high standards and ensuring smooth operations.

Act as the primary internal point of contact with the application vendor for Korean REPO and Bond platforms.
Maintain a strong working relationship with the vendor's support team, ensuring timely issue resolution.
Participate in vendor review calls and follow up on agreed actions.
Provide L2 escalation support to the Seoul end-user support team, ensuring seamless issue management.
Enforce and adhere to BGC's change control framework for platform changes and upgrades.
Log, prioritize, and manage support tickets for the Korean platforms, ensuring timely resolution.
Own incidents from triage to post-incident review, following ITIL-based incident management.
Proactively monitor and identify gaps in coverage for Korean REPO and Bond platform components.
Develop and maintain deep knowledge of Korean REPO and Bond market conventions and trade lifecycles.
Identify and escalate operational risks, ensuring compliance with regulatory and reporting requirements.

About the Company

Cantor Fitzgerald

Arranges financing and brokers securities trades

Cantor Fitzgerald arranges financing and executes securities trades for corporations and institutional investors through its investment banking and brokerage businesses. Its capital markets teams work on equity and debt offerings, while advisers support mergers, acquisitions, and private investment transactions. Trading desks cover stocks and fixed-income securities, and its prime brokerage and investment management businesses support clients with financing and portfolio services. The firm earns underwriting and advisory fees, trading commissions, and investment management fees across these activities. Founded in 1945, Cantor Fitzgerald is headquartered in New York City.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: 1945

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