SAIC

Technology integrator delivering defense IT solutions

Senior Systems Engineer-Production Support

System AdministrationConfirmed live in the last 24 hours

Full-timeTexas, USANo salary listedRemote

About the Job

Requirements

A bachelor's or master's degree in Computer Science, Information Technology, Systems Engineering, or a related field is required.
Eight years of experience in systems engineering or a related field, particularly in production environments, are required.
Experience with AWS or Azure Cloud, including S3, Step Functions, Batch Jobs, and CloudWatch, is required.
At least three years of SQL query and monitoring experience are required.
Experience managing and maintaining large-scale production systems is required.
Strong proficiency in Linux/Unix and Windows operating systems is required.
Experience with system administration tasks, including user management, permissions, and system monitoring, is required.
Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management is required.
Experience with automation tools such as Ansible, Puppet, Chef, or SaltStack is required.
Knowledge of cloud-native technologies and infrastructure-as-code tools such as CloudFormation is required.
Experience with monitoring tools such as Dynatrace, ScienceLogic, and CloudWatch is required.
Ability to troubleshoot and optimize system performance and reliability is required.
Understanding of network protocols, firewall configurations, and VPN setup is required.
Experience with network monitoring and diagnostic tools is required.
Experience with security best practices for production systems is required.
Experience implementing security measures, conducting audits, and ensuring compliance with industry standards is required.
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDBMS/RDS is required.
Knowledge of database performance tuning and backup/recovery processes is required.
Knowledge of continuous integration/continuous deployment pipelines is required.
Familiarity with version control systems such as Git and continuous integration/continuous deployment tools such as GitHub Actions, AWS CodeBuild, and CodeDeploy is required.
Strong analytical and problem-solving skills for troubleshooting complex system issues are required.
Excellent communication and interpersonal skills to work effectively in cross-functional teams are required.
Ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment is required.
Strong attention to detail to ensure system stability and data integrity is required.
Ability to adapt quickly to new technologies and processes is required.
Willingness to be on-call for production system support as required is required.
Strong documentation skills for maintaining system configurations, processes, and procedures are required.
Ability to manage and contribute to multiple projects, ensuring timely completion and quality results, is required.
Ability to collaborate with development, operations, and security teams to ensure seamless production system operations is required.

Responsibilities

Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of scientific workstations, including collecting diagnostic data, restoring system operation, developing workarounds, and performing other activities necessary for system recovery.
Accurately document problems in logging and discrepancy reporting tools.
Work directly with the customer in most aspects of day-to-day activities.
Respond to user calls regarding hardware and software problems, correct problems or ensure they are escalated when required, and communicate the status of key problems to users and senior management.
Perform maintenance and installation of computing infrastructure.
Implement continuous improvement methodology through the use of IT systems or procedures.
Maintain an inventory of system assets.
Ensure compliance with VA standards and security policies.
Provide documentation and training, and perform additional duties as assigned.

Desired Qualifications

Advanced certifications in relevant areas, such as Red Hat Certified Engineer, Microsoft Certified Systems Engineer, or AWS Certified Solutions Architect, are preferred.

SAIC is searching for a Systems Engineer who performs high-level, day-to-day operational support of complex application cloud systems to join our VA team. Develops solutions to routine technical problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. This is a 100% remote role.

Job Description:

Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system.
Accurately document problems in logging and discrepancy reporting tools.
Work directly with the customer in most aspects of the day-to-day activities.
Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses.
Perform maintenance/installation of computing infrastructure.
Implement continuous improvement methodology through the use of IT systems or procedure.
Maintain inventory of system assets.
Ensure compliance with VA standards and security policies.
Provide documentation, training, and additional duties as assigned.

Education:

Bachelor’s or Master’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.
Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect) are preferred.

Experience:

8 years of experience in systems engineering or a related field, particularly in production environments.
Experience with AWS and/or Azure Cloud experience with S3, Step Functions, Batch Jobs, CloudWatch.
Minimum 3 years SQL query and monitoring experience.
Proven track record of managing and maintaining large-scale production systems.

Requirements:

Strong proficiency in Linux/Unix and Windows operating systems.
Experience with system administration tasks including user management, permissions, and system monitoring.
Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management.
Experience with automation tools like Ansible, Puppet, Chef, or SaltStack.
Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such CloudFormation.
Experience with monitoring tools like DynaTrace, ScienceLogic, and CloudWatch.
Ability to troubleshoot and optimize system performance and reliability.
Understanding of network protocols, firewall configurations, and VPN setup.
Experience with network monitoring and diagnostic tools.
Experience with security best practices for production systems.
Experience implementing security measures, conducting audits, and ensuring compliance with industry standards.
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS.
Knowledge of database performance tuning and backup/recovery processes.
Knowledge of continuous integration/continuous deployment (CI/CD) pipelines.
Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy.
Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues.
Excellent communication and interpersonal skills, with the ability to work effectively in cross-functional teams.
Ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment.
Strong attention to detail to ensure system stability and data integrity.
Ability to quickly adapt to new technologies and processes.
Willingness to be on-call for production system support as required.
Strong documentation skills for maintaining system configurations, processes, and procedures.
Ability to manage and contribute to multiple projects, ensuring timely completion and quality results.
Ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations.

About the Company

SAIC

Technology integrator delivering defense IT solutions

SAIC is a technology integrator that supports the U.S. government with engineering and IT services for defense, space, and intelligence missions. Its offerings include integrating complex systems, software, data analytics, cybersecurity, and digital engineering to help national security programs run smoothly. The company operates by combining technical expertise with large-scale government contracts, delivering end-to-end solutions from planning and development to deployment and support. Unlike many firms that focus on a single product, SAIC differentiates itself through a long history of government work, its origins as an employee-owned company, and its growth through strategic acquisitions to broaden capabilities in digital engineering, mission IT, and related services. SAIC’s goal is to enable national defense and intelligence operations by providing the technology and services needed to design, build, and maintain critical systems at scale.

Company size: 10,001+
Company stage: IPO
Headquarters: Reston, VA
Founded: 1969

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