Day & Ross

Cross-border logistics and transportation services

OS&D Coordinator

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeWinnipeg, MB, CanadaNo salary listedIn-person

About the Job

Requirements

Minimum of secondary education, with preference of post-secondary education in a general stream, or a combination of education and experience.
Advanced communication skills.
Computer skills, including accuracy, Microsoft products, Truckmate, and web-based programs.
Demonstrated customer relationship skills.
Strong conflict resolution skills.
Ability to meet deadlines in a high-transactional environment.
Ability to champion business needs collaboratively with colleagues.
Results-focused approach.
Ability to work with little supervision.

Responsibilities

Handle and process over, short, and damaged shipments, including investigating information, maintaining records, instructing customers on filing claims, and resolving issues through traces and customer contacts.
Ensure resolution of OS&D for the terminal through collaboration with local and national colleagues and customers to resolve freight-flow failures.
Maintain a current OS&D section that meets 5S standards.
Work collaboratively with other terminals and departments to meet service expectations, support a positive customer experience, ensure accurate and efficient adherence to processes and practices, enhance customer satisfaction, and reduce customer churn due to service failures.
Escalate unresolved issues and process or policy compliance failures to management as required.
Follow freight-flow and OS&D procedures and policies to support terminal operations and prevent OS&D loss; track freight movement and damage within the terminal to mitigate revenue loss related to theft or misappropriation.
Investigate root causes of OS&D occurrences and communicate and implement corrective and preventive actions.
Ensure compliance with freight-flow and OS&D procedures and policies.
Keep OS&D procedures current and available to team members and provide assistance when necessary.
Perform other related duties as required.

Desired Qualifications

Previous transportation or operational experience is preferred; experience in various transportation roles would be beneficial.
Post-secondary education in a general stream is preferred.

You belong at Day & Ross.

OS&D Coordinator

Full-time

Winnipeg, MB

The OS&D Coordinator is responsible for the handling & processing of over/short and damaged shipments, including the investigating of information, maintaining appropriate records, providing instruction to customers on filing a claim, and resolving issues through traces and customer contacts. The focus of this role is to reduce OS&D claims to “Zero”.

How You’ll Help:

- Ensure resolution of OS&D for the terminal by collaborative interaction with local and national colleagues and customers to resolve failures to freight flow
- Maintain an OS&D section that is current and within 5S standards
- Exceed service expectations by working collaboratively with other terminals and departments to maintain a positive customer experience; ensure the team is accurately and efficiently following process and practices to enhance customer satisfaction and eliminate customer churn due to service failures
- Escalate unresolved issues, process and policy compliance failures to management as required
- Follow the established freight flow and OS&D procedures and policies to support the terminal operations to prevent OS&D loss; track freight movement and damages within the applicable terminal to mitigate revenue lost related to loss and/or damage due to theft or misappropriation
- Investigate root cause for OS&D occurrences; communicate and implement corrective actions and preventive measures
- Ensure compliance of processes and practices to ensure compliance with freight flow and OS&D procedures and policies
- Ensure that OS&D procedures are current and available to team members and that assistance can is provided when necessary
- Other related duties as may be required

Your Skills and Experience:

Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial.
Communication skills - advanced
Computer skills – accuracy, MS products, Truckmate, web based programs
Demonstrated customer relationship skills
Strong conflict resolution skills
Able to work deadlines in high transactional environment
Ability to champion business needs in a collaborative manner to colleagues
Results focused
Able to work with little supervision

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.

About the Company

Day & Ross

Cross-border logistics and transportation services

Day & Ross provides transportation and logistics services across Canada and the US, handling cross-border freight for a diverse set of customers. It moves freight end-to-end by coordinating pickups, using technology for real-time visibility and tracking, and leveraging its Business Agility Hub in Fredericton to integrate new tech. It differentiates itself with personalized customer service, tight pickup coordination, cross-border capabilities, and a large, stable workforce recognized as a top employer. Its goal is to deliver dependable, efficient transportation that creates value for customers while supporting community and strong service performance.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Hartland, Canada
Founded: 1950

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