Host/ess

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

OSTERIA MOZZA HOST/ESS 

The Four Seasons Resort Lāna’i is looking for passionate individuals, where you will create exceptional guest experiences, showcase your expertise and enthusiasm, and embody the Golden Rule in every interaction.  

A Host/ess serves as the first point of contact for guests by providing a warm welcome and introducing them to the restaurant experience. Responsibilities include, but are not limited to:    

• Welcome guests, manage reservations, and coordinate seating to optimize guest flow and enhance the overall dining experience.

• Communicate the restaurant concept, food and beverage daily specials, and menu offerings; escort guests through the space to their assigned tables; obtain water preferences; and relay relevant information to servers and server assistants.

• Maintain a clean, organized host stand, waiting areas, and reservation records; ensure all menus are wiped down, free of stains or wrinkles, and presented in a clean, polished condition.

• Accurately enter and manage guest information in the reservations system, including special requests, occasions, and preferences; cross‑reference Golden and OpenTable profiles to support personalized and seamless service.

• Assist servers and restaurant staff during high‑volume periods or special events; support table setup and breakdown, including responsibility for table lighting and floral elements.

• Respond promptly, courteously, and professionally to guest inquiries, concerns, and complaints to ensure a positive and welcoming experience.

• And More!

ABOUT OSTERIA MOZZA LANA'i 

Acclaimed chef Nancy Silverton is known for Los Angeles eateries such as Michelin-starred Osteria Mozza, Pizzeria Mozza and chi SPACCA. Signature dishes include Nancy’s Caesar, Ricotta & Egg Raviolo, Grilled Hamachi Spiedino and Alla Benno pizza featuring pineapple in a nod to Lanai’s heritage. Salads will feature fresh lettuces from nearby Sensei Farms while pasta is made with local eggs, producing a uniquely rich fresh pasta dough. Breakfast specials include Smoked Salmon Crostone, Sourdough Waffles and Eggs in Purgator.

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States

• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.

• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card and Hawaii Food Handler’s Card

• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts 

• Maintains a guest‑focused mindset with strong interpersonal and communication skills, effectively enhances the guest experience, and demonstrates strong attention to detail while keeping a clean, organized, and well‑stocked workspace   

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

• Hourly Rate: $23.64

• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay

• 100% Employer paid Medical, Dental, and Vision benefits

• Complimentary stays and exclusive discounts at Four Seasons Worldwide 

• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms

• Subsidized on-island housing and other resources

• Inclusive and diverse employee engagement & recognition events all year-round

• Comprehensive learning and development programs to help you master your craft

• Energizing Employee Culture where you are encouraged to be your true self!

• And so much more!

We look forward to receiving your application! 

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal