Program Manager

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

SUMMARY 

The Program Manager is accountable for program management and delivery, project delivery, client relationship management, and people leadership.

The Program Manger will be responsible for oversight / overall management of Program(s) of fit-up project delivery.  The programs are holistic, real estate initiatives related to workplace transformation, including lease exits/decommissioning, moves and fit-outs.  The Program Manager is responsible for management & coordination of the program through the full project lifecycle, coordinating concerned parties from initiation/planning, through design and implementation, including workplace strategists, designers, construction & project managers.  The candidate must manage executive concerned parties and provide executive-level reporting & presentations.

This role will interact with several departments and will require the management and integration of many deliverables and dependencies, both within and outside Corporate Real Estate Services. 

KEY DUTIES & RESPONSIBILITIES 

People Leadership

• Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals.
• Provides mentoring, coaching and guidance to all team members.

Program Management

• Participate in the oversight, planning, initiation and execution activity for the Programs. 
• Identify and manage program issues and risks.
• Identify, develop and manage comprehensive program monitoring, controlling and reporting processes.
• Monitor, evaluate and assess process effectiveness as well as conduct process continuous improvement.
• Actively manage a robust change management process to ensure program / business risks and issues are addressed goals and expectations are managed.
• Lead Post Implementation Review Activities to ensure ongoing flawless execution and robust program process.
• Provides guidance, coaching & mentorship to Program Management Team Members. Sets and monitors specific objectives for the program management team. 
• Effectively develops, oversees and manages the delivery of assigned programs of projects across multiple locations or delivery of interrelated projects. Ensures that program elements are properly assigned and resourced by project delivery teams. Actively tracks and manages program progress, striving to ensure that programs are started with adequate lead time to complete within client time parameters and to meet BGIS and team needs with respect to work loading and overall financial considerations.
• Effectively executes and/or manages feasibility analysis & development of programs.
• Effectively manages programs in accordance with legal requirements and BGIS processes including scope, schedule, financial, reporting, document, communications, risk, environmental, procurement & contracting, commissioning, close out and moves management.
• Manages program delivery teams ensuring assigned programs are delivered within fees, cost and service-level goals.

Client Relationship Management

• Report on status of program implementations to client’s executive & management sponsors
• Develops and maintains effective relationships with clients.  Position level of client representatives with whom this position interacts with include those at the senior management level.
• Accountable for resolving escalated issues from project management team members, managing client expectations, and ensuring client satisfaction.

Business Assessment / Analytics Support

• Work closely with the supporting finance team, actively manage program financials/budget planning, reporting and forecasting in order to enable delivery within plan and manage change within the program.
• Incorporates sustainable design practices, where practical, into program delivery, in accordance with BGIS processes.
• Analyzes resourcing, program status, overall financial status and key performance indicators for client reporting & continuous improvement of delivery.
• Ensures proper and timely program and administrative-related reporting and systems inputs.
• Actively seeks additional services work to be performed by BGIS to mutually benefit the client and BGIS.
• Provides reporting required to support BGIS and Client needs with respect to program execution.
• Performs other duties, as assigned.

KNOWLEDGE & SKILLS

• Community college diploma or equivalent training (e.g. RPA, CET).
• Minimum of 5-10 years of relevant work experience.
• Experience with all aspects of Corporate and Retail Financial Institution Real Estate activity, encompassing effective vendor interaction, design, construction projects, facilities management and general knowledge of real estate business.
• Knowledge of the practices, procedures and principles of program management, enough to analyze detailed concepts, and apply as appropriate.
• Well-developed influencing skills necessary to resolve differences of opinion or approach perspectives.
• Well-developed written and verbal communication skills.
• Ability to gauge program success beyond the triple constraints (budget, quality, schedule), and ability to manage expectations at all levels within client organization.
• Demonstrated ability to work with competing demands, by effectively managing priorities.
• Developed management/leadership skills enough to lead/motivate and develop others in a matrix management environment.
• Excellent interpersonal skills to manage relations at various levels throughout the organization.
• Strong business planning, budgeting and management reporting skills.
• Knowledge of financial analysis, accounting, business case preparation.
• Conscientious self-starter with the ability to work on a team or independently.
• Strong computer skills relating to use of MS Excel as well as Outlook, Word and other relevant software like MS Project.
• Awareness of leasing strategies and priorities.
• Strong organizational, documentation and reporting skills.
• Process & metrics interpretation, development & analysis skills.
• Strong project management skills.
• Construction management experience, depending on the assignment.
• Estimating/forecasting skills.

Licenses and/or Professional Accreditation

• PMP designation in an asset.
• Program Management Professional Accreditation is an asset.
• LEED accreditation or progress towards accreditation.
• Valid driver’s license.

This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.