Full-Time

Customer Success Associate

Posted on 4/18/2024

Achievers

Achievers

1,001-5,000 employees

Employee recognition and rewards software


Mid

London, UK

Required Skills
Sales
Communications
Salesforce
PowerPoint/Keynote/Slides
Requirements
  • 2+ years of customer success experience at a software/SAAS company
  • Strong business acumen and proven ability to influence decision makers in various sizes of organisations
  • Individuals who have completed formal sales training through a recognised program
  • Proficiency with CRMs such as Salesforce or other force.com platforms
  • Experience in preparing and delivering presentations targeted to a senior audience
  • Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
  • Demonstrated analytical skills utilising Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
  • Experience managing a sales pipeline and carrying a sales quota
  • Strong customer-facing skills including expectation management, communication skills, information management
  • Bachelor’s Degree or equivalent experience
Responsibilities
  • Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies
  • Establish measurable goals and KPIs for your customer accounts
  • Track all implementation and post-implementation adoption activities
  • Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
  • Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
  • Connect with your customers to update on outstanding queries, reports and campaigns
  • Manage a revenue pipeline while up-selling and cross-selling within the existing programs
  • Lead customer workshops and training around product updates & new features
  • Provide regular status reports to stakeholders on progress against established goals and manage account escalations
  • Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
  • Recognize your peers for being awesome!

Achievers specializes in employee recognition software that facilitates frequent recognition, high-quality rewards, and valuable employee feedback. This company stands out as an excellent place to work due to its commitment to leveraging behavior change science to achieve sustainable business outcomes, which also reflects a culture that values impactful employee contributions and constant improvement. By focusing on these aspects, Achievers naturally cultivates a supportive and dynamic work environment that encourages personal and professional growth.

Company Stage

Series C

Total Funding

$162.7M

Headquarters

Toronto, Canada

Founded

2002

Growth & Insights
Headcount

6 month growth

5%

1 year growth

20%

2 year growth

41%
INACTIVE