Full-Time

Senior Product Designer

Confirmed live in the last 24 hours

Affirm

Affirm

1,001-5,000 employees

Provides buy now, pay later financing solutions

Fintech
Financial Services

Compensation Overview

$142k - $210kAnnually

+ Equity Rewards + Monthly Stipends

Senior

Remote in USA

Category
Product & UX/UI Design
UI/UX & Design
Required Skills
Figma
Customer Service
Product Design
Requirements
  • 5+ years of product design experience across mobile and desktop platforms, with demonstrated expertise in both consumer-facing and B2B applications
  • This position requires either equivalent practical experience or a Bachelor’s degree in a related field
  • Strong portfolio showcasing work you have developed that demonstrates end-to-end design processes / tools / experiences and successfully shipped digital products in fast-paced environments
  • Experience designing conversation flows, chat interfaces, or related customer service app experiences
  • Proven ability to navigate ambiguous problem spaces and drive work forward independently
  • Strong track record of effective cross-functional partnership and collaborative problem-solving
  • Experience working with and contributing to design systems
  • Ability to balance high-quality execution with pragmatic shipping decisions
  • Self-directed work style with a proactive approach to seeking feedback and driving projects forward
  • Passion for improving financial services through thoughtful design and technology
  • High level proficiency with Figma, FigJam, Google Suite, and other design tools
Responsibilities
  • Design and deliver sophisticated chat experiences that balance customer needs with operational efficiency
  • Navigate complex servicing scenarios to create clear, actionable solutions for both customers and agents
  • Drive short-term optimizations while contributing to our long-term vision for customer service
  • Partner closely with product management, engineering, research, and content teams to execute cohesive experiences across our servicing platforms
  • Contribute to our conversational design patterns and help establish best practices for chat interactions
  • Balance rapid iteration with thoughtful, systemic improvements across the Consumer Servicing ecosystem
Desired Qualifications
  • Experience with consumer finance and/or payments
  • UX writing experience

Affirm offers point-of-sale financing solutions as an alternative to traditional credit cards. It allows consumers to make purchases and pay over time through installment plans, often without hidden fees or deferred interest. Affirm partners with merchants to integrate its payment solutions into online and in-store shopping experiences, using user-friendly plugins and APIs. The company generates revenue from interest and fees on loans to consumers, as well as fees from merchants for offering its financing options. Affirm also provides a merchant dashboard for transaction processing and promotional tools to help businesses market these financing options effectively. The goal of Affirm is to empower consumers with flexible payment options while providing value to merchants in the e-commerce and retail markets.

Company Stage

IPO

Total Funding

$1.1B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-4%

2 year growth

-10%
Simplify Jobs

Simplify's Take

What believers are saying

  • Affirm's partnership with Apple could significantly increase its U.S. user base.
  • Growing BNPL acceptance among high-income consumers expands Affirm's market reach.
  • Increased BNPL volumes in the UK suggest growth opportunities for Affirm despite scrutiny.

What critics are saying

  • Increased competition in the UK BNPL market may limit Affirm's market share growth.
  • Regulatory push by CFPB may impose additional compliance costs for Affirm.
  • Affirm's partnership with Apple may face challenges due to Apple's regulatory issues.

What makes Affirm unique

  • Affirm offers transparent installment loans with no hidden fees, unlike traditional credit cards.
  • Affirm partners with over 2,000 merchants, including major brands across various retail sectors.
  • Affirm's user-friendly APIs enable seamless integration with online and in-store shopping platforms.

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Benefits

Spending wallets: Access tech, food, lifestyle, and family planning wallets for your expenses

Supportive communities: Get involved with our employee resource groups and community groups

Remote-first workforce: If your role is remote, you can set up shop anywhere in your home country

Generous time off: Take the time you need when life happens

Health benefits: Get a plan that fits your needs

Mental healthcare: Take care of your mind with great mental health programs

Parental leave: Birth and non-birth parents get 18 weeks paid leave. Plus, a 4-week return-to-work transition program, at full base pay.

Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family.

Away days: We offer 24 company-wide paid days off—which help our teams collectively pause to recharge.

Learning & development: Engage in exciting learning programs to level up your growth.