Head of Invoicing

Job Description

ROLE

We are creating a new Head of Invoicing role to lead our Invoicing function across the Europe, Middle East and Africa ("EMEA") region, bringing together teams that currently operate separately across the region into a single, unified function. This role brings senior leadership, structure and consistency to how we manage invoicing end to end, and will standardise practice in an ERP-agnostic way — building the foundation for a future move to a single group ERP.

WHAT YOU WILL DO

• You'll take end-to-end ownership of the EMEA invoicing function, defining strategy, governance, policies, procedures, and a standardized control framework that supports regional consistency and future ERP integration
• You'll build, lead, coach, and develop a high-performing team across multiple locations, providing clear direction, performance management, and fostering a culture of accountability and continuous improvement
• You'll serve as the senior invoicing lead across EMEA, partnering with Finance leadership, the Regional CFO, operational, sales, client services teams, and clients to resolve escalations, improve processes, and strengthen billing discipline
• You'll drive invoicing excellence by improving billing accuracy, timeliness, completeness, and dispute resolution, maximizing revenue protection while delivering insight-led reporting on performance, cycle times, backlog, accuracy, and revenue impact
• You'll lead invoicing-related transformation initiatives, including ERP standardization and broader systems and process change, ensuring invoicing requirements are effectively represented as the business evolves and supporting other priorities as required.

Qualifications

ABOUT YOU

• You have significant experience in invoicing, billing, order-to-cash, or revenue operations, with a proven track record of leading, developing, and managing teams across multiple countries, shared service environments, or onshore/offshore delivery models
• You have successfully led process, policy, systems, or ERP transformation initiatives, including standardizing practices across multiple ERP or billing platforms and supporting ERP migration, consolidation, or system-agnostic process design
• You are a confident and credible communicator with the ability to influence senior stakeholders, represent the business externally with clients, and balance hands-on operational delivery with strategic leadership
• You have strong expertise in improving billing accuracy, timeliness, and revenue realization, supported by excellent analytical, organizational, attention-to-detail, and problem-solving skills, along with advanced MS Office and Excel capabilities
• You bring a strong results-driven mindset, an understanding of multi-currency and multi-jurisdiction operations in a global environment, fluency in English, and ideally French language skills and a professional accountancy or finance qualification.

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders, including our employees, clients, and local communities, while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve, whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to colleagues. We want to empower our 5,500+ employees, from 94 nationalities, speaking 41 languages across 25 countries, to each achieve their potential. Through IQ-EQ Launchpad, we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We're committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.