Process Manager

Responsibilities:

• General project management for Recon & Control Team

  • Own Jira management for projects impacting Team SAFE

  • Own Confluence management of project related content

  • Manage intake requests

  • Act as liaison between project teams/ LOBs and Team SAFE

  • Create and maintain reporting, analytics and KPIs (Key Performance Indicators)

  • Complete testing, validations, requirements for project work as needed

  • Own document management and creation (SOPs and Charters)

  • Ensure compliance with Script Governance policies and best practices

• Tableau Dashboard development

• Github management for processes and scripts as needed

• Drive results to meet performance expectations

  • Track and ensure metrics and goals are met

  • Address trending / ongoing performance issues through the appropriate channels and escalate as needed

  • Communicate team results to management

• Recommend, develop and execute process improvements

• Business Process Documentation

  • With oversight can collect, analyze and measure process data on the effectiveness of business processes

• Take action on requests in a timely manner

• Keep Leadership informed of important updates or challenges and escalate appropriately

• Ensure consistency in communications and support flow through the most appropriate channels

• Focus on team engagement and maintain open communication across all associates, all sites

• Develop Subject Matter Expertise within role

The ideal candidate would possess the following:

• Self motivated and demonstrate the ability to work with minimal supervision

• Attention to detail, excellent communication, excellent organizational skills, excellent time management, good technical skills

• Ability to manage multiple tasks, prioritize and meet deadlines

• Knowledge of SQL, Google App Script and Tableau

• Demonstrates excellent written and verbal communication skills as well as professionalism in working with internal associates at all levels and our external partners

• Excellent problem solving skills

“Location: This role is hybrid, where you will be expected to spend about half of your working time in office and half working virtually.”

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification

• At least 1 years of technical experience using advanced features in Excel or Google Sheets (Formulas, Pivot Tables, Vlookup, H Lookup)

• At least 1 years of experience using Tableau

• At least 1 year of experience in Business Process Management, Project Management, Relationship Management or Risk Management 

• At least 1 year of G Suite and Microsoft Office experience

Preferred Qualifications:

• Bachelor’s Degree

• At least 1 year of reconciliation or accounting experience

• 2+ years of experience using a Business Intelligence tool (Tableau, Quick Sights)

• 2+ years of G Suite and Microsoft Office experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.