C

Capgemini

Global consulting, technology services, outsourcing

Gestor/a oficina técnica de Incidencias y Operaciones de Planta Externa / Interna

Telecommunications EngineeringUpdated on Nov 14
Full-timeMadrid, SpainIn-person

About the Job

Requirements

  • Experience managing telecommunications service operations.
  • Knowledge of field force processes and contractor coordination.
  • Experience in external plant (PEX) and internal plant (PIN) environments.
  • Experience tracking incidents and coordinating technical actions.
  • Basic knowledge of networks and telecommunications services.
  • Ability to plan, organize, and manage priorities.
  • Customer and results orientation, with a focus on meeting service commitments.
  • Ability to manage critical situations and coordinate multiple stakeholders simultaneously.
  • Availability to work 24/7 shifts.

Responsibilities

  • Coordinate partner companies and contractors responsible for field activities.
  • Track incidents and actions from start to closure.
  • Monitor compliance with execution deadlines and service-level agreements (SLAs).
  • Coordinate with operations centers, field technicians, the client, and internal teams to ensure incidents are resolved correctly.
  • Manage operational escalations and unblock situations that could affect service commitments.
  • Track activities on external and internal plant infrastructure.
  • Keep activity management and tracking systems up to date.
  • Prepare operational reports, service indicators, and tracking dashboards.
  • Identify deviations, propose corrective actions, and participate in continuous improvement initiatives.
  • Contribute to the proper delivery of strategic services within the operator's operations environment.

Desired Qualifications

  • Experience preparing reports and dashboards using Power BI.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

Recently Posted Jobs

Explore more opportunities at Capgemini

See more jobs