Guest Services Representative

POSITION: Guest Services Representative

DEPARTMENT: Event Services

REPORTS TO: Guest Services Manager

FLSA STATUS: Non-Exempt, Part-Time (Hourly)

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

VENUE/PROPERTY INFO

Denny Sanford PREMIER Center in Sioux Falls, South Dakota, is consistently ranked as the #1 entertainment venue in the state. Our venue boasts a full calendar of events including concerts, comedy shows, family shows, sporting events, banquets, conventions, trade shows, meetings, and more. With the attached Convention Center and Arena, we are the largest venue between Omaha and Fargo, and from Minneapolis to Denver.

THE ROLE

A Guest Service Representative is responsible for assisting patrons during events in ushering, ticket taking, crowd management and guest services in the Denny Sanford PREMIER Center, Sioux Falls Arena, and Convention Center. 

ESSENTIAL DUTES AND RESPONSIBILITIES

• Guest relations activities include greeting and directing guests, screening guests for prohibited items, securing areas, responding to emergency situations, ensuring the safety of all guests, and reacting to requests for service and assistance.
• Have a full working understanding of the specific event post (i.e., ticket takers, ushers, security, crowd control, door screeners and guest relations) and possess the ability to communicate with patrons.  Anticipate problems and appropriate solutions.
• Ensuring there is an effective and efficient response to patron issues through 2-way radio communication.
• Observe employee and crowd behavior before, during, and after events.
• Keep unauthorized people out of restricted areas.
• Represent the company in a polite and professional manner using proper customer service skills.
• Direct customer service complaints and inquiries to proper manager/supervisor.
• Abide by facility rules, regulations, policies, and procedures.
• Use a ticket scanner to allow patrons into facilities.
• Promote a safe working environment for all employees by following the emergency program as needed.
• Will be required to have open availability to work events on an on-going basis including weekends, evenings, and holidays.
• Pick up loose debris/garbage following event.
• Performs other duties assigned by the Guest Services Manager.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES

• Must be 18 years of age and pass an acceptable background check.
• Demonstrate ability to read, write, hear, and speak English.
• Professional attitude and clean, neat appearance.
• Ability to work flexible hours including weekends, evenings, and holidays.
• Ability to stand for long periods; able to walk up and down steep stairs. Reasonable accommodation will be considered for those with disabilities.
• Regular, reliable attendance and punctuality are essential functions of this position.

WORKING CONDITIONS

Location: On Site – Denny Sanford PREMIER Center in Sioux Falls, SD

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for 4-8 hours and climb stairs.

NOTE:

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.