District Manager

Location

This position is located at , , Ohio, United States

Role Summary

The District Manager will lead and inspire a district of 14 stores by taking a forward-thinking and Omni channel approach to the retail experience. Their goal is to deliver a unique, community-driven, and entrepreneurial store culture by building on the 50-plus year tradition of URBN being a destination for customers in pursuit of creativity and an experiential environment. This position will be based in MI or OH.

Role Responsibilities

Brand Experience

• Leads teams to deliver a welcoming environment through customer engagement that is genuine and efficient; provides meaningful feedback to store leaders to continually improve the store experience for the customer
• Collaborates with Store and Visual leaders to on merchandising and display execution in each location to ensure stores are creating a compelling visual environment that appeals to the local customer
• Challenges store teams to evolve and elevate every aspect of the brick-and-mortar experience as Omni channel capabilities expand; solicits ideas from field employees and customers to translate good ideas into actionable concepts
• Encourages participation in brand campaign events and innovative customer-driven events to drive brand awareness, community connection, and customer appreciation for our retail spaces and products; drives digital community connection and inspiration through social media platforms when applicable

Leadership + Team Management

• Prioritizes people and culture through strategic succession planning that is forward thinking and based on store talent, business needs, and URBN’s D&I commitments; networks with external talent for adding different perspectives and experience to the team
• Ensures store teams facilitate a thoughtful onboarding for new hires to drive a strong brand, customer, and store connection; engages in growth conversations with all levels of store teams to discuss career interests, cultivate an inclusive environment, and identify retention opportunities 
• Collaborates with store leadership to develop individual training plans or management training strategies to build skills and expertise; provides timely and specific feedback that allows team members to thrive and grow while fostering a culture of problem solvers and people that take action
• Embraces and promotes the open-door policy; collaborates with Regional Leadership and Human Resources to address employee concerns with empathy, professionalism, and confidentiality

Visual + Business Operations

• Assesses district and individual store business using company reporting tools to identify department and global opportunities to drive sales; effectively guides store leaders to make strategic, creative, and business-impacting decisions that creates store ownership
• Oversees and guides store leadership team to plan a strategic approach to daily, weekly, and monthly brand priorities; contributes to assessing accuracy and compliance of sales forecasting, staff scheduling, and payroll management
• Fosters a strategic and creative community to lead timely and effective execution of visual priorities for the district; ensures Home Office direction is applied and delivers individual store feedback on structure, display, signage, merchandising, and outfitting execution
• Adheres to programs that promote store safety standards, shrink reduction, and company policy and procedure; supports the education of anti-discrimination and anti-harassment policies to uphold URBN Code of Conduct

Communication + Relationships

• Promotes an inclusive district and store environment by representing and amplifying all voices, actively seeking and advocating different perspectives
• Works with various systems of communication to share ideas and information from a distance and keeping a dialogue and feedback always flowing; communicates on Regional and special project forums to provide meaningful insight related to the store experience
• Champions development by protecting time with direct reports to consistently deliver feedback for individual personal growth and succession planning; supports peer to peer mentorship for onboarding newly promoted or newly hired Store Brand Leaders
• Leads by example and encourages relationship building across Stores, Districts, URBN brands, and Shared Services with a goal of building bridges of support and investing in shared fate

Role Qualifications

• 5+ years store or multi-store experience
• Strong merchant skills and a history of delivering financial results
• Well-rounded leader with a proven record of hiring and developing creative and operational talent
• Strong business acumen and ability to achieve visual and operational excellence

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.