Princess Cruises

Premium cruise line with global itineraries

Barista

Dining, Bar & Counter ServiceUpdated on Nov 14

Full-timeNew York, NY, USANo salary listed

About the Job

Requirements

A minimum of two years of experience as a barista in a large hospitality setting, including preparing and serving a diverse range of international drinks, coffee beverages, and tea drinks.
A comprehensive understanding of coffee and its various forms.
Proficiency in operating coffee machines and grinders.
Proficiency in spoken and written English.
Understanding of guest-service fundamentals and the ability and willingness to deliver outstanding service to guests.
Ability to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Responsibilities

Ensure beverage service team members at assigned bar locations act as company ambassadors and maintain a positive and professional demeanor.
Oversee Bar Stewards, Jr. Bar Stewards, and Utility Beverage team members' performance at the location, provide guidance as needed, and interact with guests to ensure satisfaction with beverage products and service.
Understand the setup, products, and service expectations of the assigned area and promptly correct deficiencies that could negatively affect the guest experience.
Partner with the Head Bartender to respond to guest feedback from all platforms and develop immediate service-recovery or corrective-action plans.
Own assigned experience areas and partner with beverage staff to oversee development, implementation, and execution of products and services in accordance with brand standards.
Prepare and serve coffee beverages and tea drinks accurately, professionally, and promptly in accordance with company standards.
Prepare and maintain a clean, sanitized, and fully stocked bar area, and promptly report and arrange timely correction of damage to equipment, fixtures, and fittings.
Drive beverage sales performance and promotions, and actively upsell and promote specialty dining venues while maintaining a guest-centric approach.
Process guest orders promptly and accurately through the onboard point-of-sale system.
Manage beverage inventory at the assigned location, conduct inventory counts as directed, follow company guidelines, and investigate variances promptly.

Desired Qualifications

Certification in barista techniques demonstrating proficiency in coffee preparation and service.
Ability to create latte art.

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Baristas are experts in their craft, possessing a deep understanding of coffee blends, the art of coffee roasting, the intricacies of operating and maintaining espresso machines, and the delicate skill of frothing milk, as well as providing a fantastic sensory experience with tea.
They actively ensure that beverage service team members at assigned bar locations act as company ambassadors and maintain a positive and professional demeanor at all times.
They also drive the service excellence culture and platform by overseeing the Bar Steward, Jr. Bar Steward & Utility Beverage performance at their location, providing guidance as needed, and interacting with guests to ensure their satisfaction with the beverage product and service.
Baristas understand the setup, product, and service expectations of their area and promptly corrects any deficiencies that would negatively impact the guest experience.
They partner with the Head Bartender to respond to guest feedback from all platforms and develop an action plan for immediate service recovery or a corrective action plan to improve service.
They own their experience areas and partners with the beverage staff to oversee the development, implementation, and execution of the product and service in accordance with brand standards.
Baristas are also responsible for ensuring that all beverages, including coffe beverages and tea drinks are accurately, professionally, and timely executed in accordance with company standards.
They prepare and maintain a clean, sanitized, and fully stocked bar area at all times and ensures that any damage to equipment, fixtures, and fittings is reported immediately and rectified in a timely manner.
They drive beverage sales performance and promotions, ensuring that they and their teammates actively upsell and promote all specialty dining venues while maintaining a guest-centric approach.
Barista also ensure guest orders are processed promptly and accurately through the on-board POS system.
They are esponsible for all beverage inventory at the assigned location and conducts inventory counts as directed, following company guidelines and investigating variances in a timely manner.

A minimum of two years' experience as a barista in a large hospitality setting is required, encompassing the preparation and service of a diverse range of international drinks, coffee beverages, and tea drinks.
A Certification in barista techniques, which attests proficiency in coffee preparation and service, is highly desirable.
The ability to create latte art is also desirable, however a comprehensive understanding of coffee and its various forms is highly required.
Proficiency in operating coffee machines and grinders.
Proficiency in the English language, both in verbal and written communication.
Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
Motivation to excel in all aspects of job duties and responsibilities.
Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
Ability to continuously surprise and delight guests throughout their cruise experience.
Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

About the Company

Princess Cruises

Premium cruise line with global itineraries

Princess Cruises operates a fleet of modern ships that sail to more than 380 destinations on over 160 itineraries, offering premium cruise vacations. Guests board ships to enjoy dining, entertainment, and activities both at sea and in port. The product centers on all-inclusive cruise experiences with accommodations, meals, and excursions bundled into itineraries, and it uses Princess MedallionClass technology—wearable devices and a companion app—to streamline check-in, service requests, and personalized interactions before and during the voyage. The company sets itself apart with its premium positioning, extensive global network of itineraries, strong emphasis on guest service, and the MedallionClass experience, supported by a large team on land and at sea. The goal is to provide memorable travel experiences with high standards of safety, environmental stewardship, and customer care, helping guests create lasting memories.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Clarita, CA
Founded: 1965

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