Full-Time
Patient Relations Representative
Forsyth
Northside Hospital
Georgia nonprofit health system
No salary listed
Cumming, GA, USA
In Person
Bachelor's, Master's, Associate's
 Customer Experience & Support (1) |
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- A high school diploma or equivalent education (GED) or post-secondary education is required.
- Two years of experience in an occupation requiring advocacy, public relations, customer service, or in a medical setting is required.
- The ability to type a minimum of 30 words per minute is required.
- Process complaints and concerns brought forward by patients, families, and visitors.
- Serve as the initial representative for the organization during the grievance process and identify options for resolution.
- Provide direct intervention with staff, patient, and family conflicts.
- Act as an internal and external resource for referrals to meet customers’ needs.
- Make recommendations for process improvement on behalf of customers to increase patient satisfaction.
- Maintain direct contact with patients of all ages, families, and visitors to provide emotional support, assistance, and support with hospital grievances.
- Exercise courtesy and patience when speaking with patients, families, and others to maintain sound public relations.
- An Associate's, Bachelor's, or Master's degree in Social Science, Business Administration, Health Administration, Education, or a related field is preferred.
- Demonstrated knowledge and skill with Microsoft Office Suite applications, specifically Microsoft Word, Microsoft Excel, and Microsoft Teams, is preferred.
- Functional knowledge of patient registration, electronic health records, and other patient information software and applications is preferred.
- Bilingual Spanish ability is preferred.
- Strong interpersonal, organizational, and customer service skills are preferred.
- Excellent written and oral communication skills are preferred.
- Strong problem-solving skills and the ability to work independently are preferred.
Northside Hospital is a nonprofit healthcare system serving communities across Georgia. The system operates hospitals, outpatient centers, physician practices, emergency services, and specialty programs spanning routine and complex care. It serves patients, families, clinicians, referring providers, and communities throughout its regional service areas. Its operating model centers on hospital and ambulatory care coordinated through clinical departments, medical groups, diagnostic services, and centralized operations. Teams work across nursing, physicians, allied health, imaging, laboratories, technology, facilities, administration, and patient access. Teams support coordinated daily delivery.
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