Robert Bosch Venture Capital

Venture capital funding deep tech startups

Remote Car Repair Assistance - Finnish Market

Customer SupportConfirmed live in the last 24 hours

Full-timeLisbon, PortugalNo salary listedHybrid

About the Job

Requirements

Completed vocational education as a master mechanic, automotive mechatronics technician in mechanics and/or electronics, automotive service technician, or a country-equivalent certificate.
At least 1–3 years of experience working in workshops with cars, light goods vehicles, and/or heavy goods vehicles.
Finnish oral and written communication skills at C1 level or higher.
English oral and written communication skills at B2 level or higher.
Methodical troubleshooting skills.
Customer orientation and professional communication, with the ability to work well in difficult situations.

Responsibilities

Respond to calls, emails, and common requests for first-level technical support.
Analyze root causes of technical problems involving cars, light goods vehicles, and/or heavy goods vehicles of all brands, and provide technical assistance to customers through available communication channels.
Achieve a first-level resolution rate of 50% after six months and 70% after twelve months.
Follow work instructions and escalation processes for all types of incidents.
Track all incidents in the internal incident management system.
Maintain communication with other Bosch sites, departments, and colleagues involved in support processes.
Provide input for the frequently asked questions and knowledge database.
Establish good relationships with colleagues and customers to support accurate information flow.
Work in the office and/or remotely according to business needs.

Desired Qualifications

Additional European languages are a plus.
Basic knowledge of information technology systems is advantageous.
Professional experience in a customer-facing position is advantageous.

Job Description

Your contribution to something big:

Respond to all calls, emails, and common requests for technical 1st level support
Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
1st level resolution rate: 50% after 6 months, 70% after 12 months
Follow defined work instructions and escalation processes for all possible types of incidents.
Track all incidents in our internal incident management system.
Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
Input for FAQ and knowledge database.
Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
Willingness to work in the office and/or remote according to business needs.

Qualifications

What distinguishes you:

Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
Experience and know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.
Languages: Finnish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
A team player who is 100% service and solutions focused
Methodical troubleshooting skills required
Basic knowledge of IT systems would be an advantage
Professional experience in a customer facing position would be an advantage
Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.

Additional Information

Work #LikeABosch means:

⚖️ Flexible work conditions

🔀 Hybrid work system

🌐 Exchange with colleagues around the world

🧑‍⚕️ Health insurance and medical office on site

📚 Training opportunities

📈 Opportunities for career progression and continuous professional development

💲 Access to great discounts in partnerships and Bosch products

🏋️ Sports and health related activities

🚉 Great access to public transports

🅿️ Free parking lot

🍽️ Canteen

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!

About the Company

Robert Bosch Venture Capital

Venture capital funding deep tech startups

RBVC (Robert Bosch Venture Capital) is a global venture capital firm that backs early-stage deep tech startups in areas like energy efficiency, medical devices, and virtual/augmented reality. It supports companies with funding and access to Bosch’s network and resources to help them scale and bring innovations to market. Unlike traditional VCs, RBVC may purchase solutions for a proof-of-concept while allowing startups to keep their intellectual property, which speeds up development and lowers upfront costs. The firm earns money through equity investments and the eventual success of its portfolio. RBVC’s goal is to accelerate technological advances across multiple industries by connecting startups with Bosch’s ecosystem, customers (from medical centers to data centers), and global reach.

Company size: 201-500
Company stage: Not listed
Total funding: $3.8B
Headquarters: Frankfurt, Germany
Founded: 2007

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