VITAS Healthcare

Hospice and palliative care provider

Admissions Coordinator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeMiramar, FL, USANo salary listedIn-person

About the Job

Requirements

At least two years of related experience in medical terminology and/or a call center environment.
Ability to attain goals in a fast-paced, dynamic environment.
Ability to exercise considerable judgment and discretion in establishing and maintaining strong relationships with internal and external callers.
Ability to communicate effectively verbally and in writing at all levels of customer interaction to provide a high level of service.
Working knowledge of computers and internet access, and ability to navigate automated systems and various software packages.
Ability to type at least 40 words per minute; the posting also specifies a 45-word-per-minute minimum elsewhere.
Prior experience working collaboratively with other functional leaders to drive action plans.
Ability to stay organized, manage multiple responsibilities, and work on various assignments simultaneously.
Ability to communicate tactfully with department heads, managers, coworkers, and vendors to resolve problems and negotiate resolutions.
Ability to work weekends and holidays as necessary to support Care Connection Center operations.
Completion of high school or basic education equivalency.
Medical or business office education or training is desired.

Responsibilities

Process new referrals received by telephone, email, fax, and website inquiry in a way that fits the referral source's needs.
Follow up routinely each day on multiple lists of pending patient charts.
Enter accurate information to support data integrity and maximize reimbursement.
Verify Medicare and Medicaid hospice benefits.
Notify the Managed Care Department of commercial insurance and managed health care plans.
Notify Marketing Representatives of new referrals received outside the Program Scheduler's working hours, 8 p.m. to 8 a.m. local time, and on weekends.
Call patients and families and offer a same-day appointment to support timely admission.
Work with the Program Scheduler to determine appropriate staffing and appointment coverage from 8 a.m. to 8 p.m. local time, Monday through Friday.
Explain hospice benefits and services to patients and families as needed.
Assign appointments to Admissions Representatives and provide appointment reports outside the Program Scheduler's working hours, 8 p.m. to 8 a.m. local time, and on weekends.
Complete admission consent paperwork as needed.
Update referral sources on the status of referred patients when appropriate.
Establish and maintain effective relationships with internal and external customers.
Receive reports from Admissions Representatives and accurately document outcomes.
Verify discharge plans and facilitate delivery of Home Medical Equipment before discharge.
Provide training and mentoring to new team members as assigned.
Participate in morning check-in meetings with the Program Scheduler to review staffing and scheduling needs for the day.
Support the organization's mission, core values, and Care Connection Center cultural platforms.

Desired Qualifications

Bilingual ability in English and Spanish is a plus.

The VITAS Healthcare Admissions Coordinator is a customer service professional who facilitates the conversion of referrals to admissions through the completion of the intake process and the use of effective communication, technology and customer service skills. An Admissions Coordinator interacts with patients and families, referral sources and program staff to enable the start of care for VITAS patients.

Process new referrals that arrive by telephone, email, fax and website inquiries, in the manner best fitting the needs of the referral source.
Responsible for routine follow up on multiple lists of pending patient charts daily.
Enter accurate information to support data integrity and maximize reimbursement.
Verify Medicare and Medicaid hospice benefits.
Notify Managed Care Department of commercial insurances and managed health care plans.
Notify the Marketing Representatives of each new referral outside of the working hours the Program Scheduler, 8pm-8am local time and weekends.
Call patients and families and offer a same day appointment to ensure a timely admission.
Seek assistance of the Program Scheduler to determine appropriate staffing and coverage for appointment needs during the hours of 8am-8pm local time, Monday through Friday.
Explain hospice benefits and services to patients and families as needed.
Assign appointments to VITAS Admissions Representatives and provide them with appointment report outside of the hours the Program Scheduler is working, 8pm-8am local time and weekends.
Complete admission consent paperwork as needed.
Update referral sources on the status of their referred patients when appropriate.
Establish and maintain effective relationships with internal and external customers.
Take report from VITAS Admissions Representatives and accurately document the outcome.
Verify discharge plans and facilitate the delivery of Home Medical Equipment prior to discharge.
Supports coworkers and encourages a sense of teamwork amongst peers.
Provide training and mentoring to new team members as assigned.
Other duties and special projects as determined by the department supervisor or director.
Participate in morning check in meeting with the Program Scheduler to review staffing/scheduling needs for the day.
Will support the VITAS Mission, Core Values, and Care Connection Center cultural platforms at all times.

QUALIFICATIONS

Two or more years related experience in medical terminology and/or in a call center environment
Ability to attain goals in a fast-paced, dynamic environment
Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers
Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service
Working knowledge of computers, internet access, and the ability to navigate within an automated systems and a variety of software packages, and type minimum 45 wpm
Prior experience in working collaboratively with other functional leaders to drive action plans.
Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously
Model positive behaviors that are focused on supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.
Ability to communicate tactfully with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions
Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
Ability to type at least 40 WPM
Bilingual in English/Spanish a plus

EDUCATION

Completion of high school or basic education equivalency required.
Medical or business office education or training desired

SPECIAL INSTRUCTIONS TO CANDIDATES

EOE/AA M/F/D/V

About the Company

VITAS Healthcare

Hospice and palliative care provider

VITAS Healthcare provides end-of-life care through hospice and palliative services in 15 states. Its offerings focus on relieving symptoms and stress for patients with terminal illnesses, delivered by a multidisciplinary team of doctors, nurses, social workers, chaplains, and other specialists. The product works through comprehensive, patient-centered services including pain management, emotional and spiritual support, and coordination of care with families, Medicare/Medicaid and private insurance reimbursements funding the services. The company differentiates itself by specializing in compassionate, tailored end-of-life care across multiple states with a strong emphasis on teamwork, integrity, and excellence, rather than broad, generic medical services. Its goal is to provide high-quality, dignified comfort to patients and support for families, while maintaining financial stability and adapting to changes in the healthcare environment.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Miami, FL
Founded: 1978

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