JP Morgan Chase

Runs a consumer bank and an investment bank

Product Director - Platform, Data Ops

Technical Product ManagementConfirmed live in the last 24 hours

Full-timeNew York, NY, USA$180.5k - $285kIn-person

About the Job

Requirements

At least 8 years of experience or equivalent expertise delivering products, projects, or technology applications.
Extensive knowledge of platform management, data operations, process improvement, strategic planning, and data analytics.
Ability to influence adoption of key platform and data operations lifecycle activities.
Experience driving change and managing stakeholders across multiple functions.
A proven track record of leading large-scale platform, data integration, and analytics projects.
Strong understanding of platform integration techniques, data governance, regulatory compliance, and data privacy.
Experience leading cross-functional teams and managing stakeholders to drive innovation.
Familiarity with emerging technologies and best practices in platform management, data operations, and customer relationship management.

Responsibilities

Develop and execute strategic platform and data operations initiatives for Client360, aligned with organizational objectives.
Oversee planning, execution, risk management, and delivery of key platform and data operations activities.
Coach and mentor teams on best practices in platform management, data operations, and stakeholder engagement.
Own platform and data operations performance, driving enhancements to achieve business outcomes.
Collaborate with engineering, operations, and business teams to maintain and enhance platform and data processes.
Define the platform and data operations experience, focusing on process optimization and stakeholder satisfaction.
Oversee foundational platform and data processes that support Client360.
Drive continuous improvement by establishing and monitoring key performance indicators.
Leverage analytics, including machine learning and artificial intelligence, to derive actionable business insights.
Understand internal team needs and anticipate future requirements, collaborating across business lines.
Use platform and data operations to deliver personalized client experiences and ensure regulatory compliance.

Desired Qualifications

Experience working in a highly matrixed, complex organization.
Extensive experience in platform management, data operations, or customer relationship management systems within a financial institution.
An advanced degree in Computer Science, Data Science, or Business, or a related field.
Demonstrated ability to engage customers and stakeholders positively in platform and data operations.

Are you ready to shape the future of data-driven decision-making at JPMorgan Chase? Join us as a Platform and Data Operations Director and play a pivotal role in building the backbone of Client360. You will lead with impact, collaborating across teams to deliver innovative solutions that unify client data and drive business growth. Here, your expertise will help us deliver operational excellence and empower enterprise-wide transformation. Be part of a team where your leadership and vision make a difference.

As a Product Director in Data, Digital and AI, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Job responsibilities

Develop and execute strategic platform and data operations initiatives for Client360, aligning with organizational objectives.
Oversee planning, execution, risk management, and delivery of key platform and data operations activities.
Coach and mentor teams on best practices in platform management, data operations, and stakeholder engagement.
Own platform and data operations performance, driving enhancements to achieve business outcomes.
Collaborate with engineering, operations, and business teams to maintain and enhance platform and data processes.
Define the platform and data operations experience, focusing on process optimization and stakeholder satisfaction.
Oversee foundational platform and data processes that support Client360.
Drive continuous improvement by establishing and monitoring key performance indicators.
Leverage analytics, including machine learning and AI, to derive actionable business insights.
Understand internal team needs and anticipate future requirements, collaborating across business lines.
Utilize platform and data operations to deliver personalized client experiences and ensure regulatory compliance.

Required qualifications, capabilities, and skills

8+ years of experience or equivalent expertise delivering products, projects, or technology applications
Extensive knowledge of platform management, data operations, process improvement, strategic planning, and data analytics.
Ability to influence adoption of key platform and data operations lifecycle activities.
Experience driving change and managing stakeholders across multiple functions.
Proven track record of leading large-scale platform, data integration, and analytics projects.
Strong understanding of platform integration techniques, data governance, regulatory compliance, and data privacy.
Customer-centric mindset with the ability to prioritize and deliver stakeholder needs.
Experience leading cross-functional teams and managing stakeholders to drive innovation.
Excellent problem-solving skills and strategic thinking about platform and data operations.
Strong communication and interpersonal skills for presenting complex concepts to diverse audiences.
Familiarity with emerging technologies and best practices in platform management, data operations, and CRM.

Preferred qualifications, capabilities, and skill

Experience working in a highly matrixed, complex organization.
Extensive experience in platform management, data operations, or CRM systems within a financial institution.
Advanced degree in Computer Science, Data Science, Business, or a related field.
Demonstrated ability to engage customers and stakeholders positively in platform and data operations.

Base Pay/Salary: New York,NY $180,500.00-$285,000.00

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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