IT / CSV Specialist
About the job
- At least 3 years of IT support experience in a pharmaceutical, biotechnology, or GxP environment.
- Experience administering Empower CDS.
- Experience with laboratory applications such as SmartLab, LIMS, or equivalent systems.
- Experience authoring CSV documentation, including IQ/OQ/PQ protocols.
- Familiarity with GAMP 5 and 21 CFR Part 11.
- Experience with Windows 10 IoT, Windows Server, Citrix, or laboratory infrastructure.
- Experience with ServiceNow or another ITSM system.
- Fluency in English and Spanish.
- Ability to work independently in a regulated environment.
- Flexible availability, including off-hours and on-call support.
- Provide IT support for laboratory applications such as Empower, SmartLab, and Darwin LIMS.
- Perform user administration, troubleshooting, and support for laboratory systems.
- Support LAC/E hardware, Citrix, Windows 10 IoT, Windows Server, and network connectivity.
- Troubleshoot connectivity between laboratory instruments and data systems.
- Support laboratory peripherals such as barcode scanners, printers, handheld devices, and biometric systems.
- Author and execute IQ/OQ/PQ protocols and other CSV documentation.
- Support change control, periodic reviews, and system retirement activities.
- Apply knowledge of GAMP 5, 21 CFR Part 11, ALCOA+, GMP, and GLP requirements.
- Manage GxP user accounts, roles, access reviews, and Active Directory permissions.
- Coordinate technical support with vendors such as Waters, Agilent, and PerkinElmer.
- Maintain accurate, audit-ready documentation and IT service records.
- Provide technical support to laboratory users and communicate status and issues effectively.
- Work independently and collaborate with the Local IT team as needed.
- Experience with Darwin LIMS or LabVantage.
- Knowledge of laboratory instrument connectivity and LAC/E systems.
- Experience with Veeva QMS, TrackWise, or other change control systems.
- Experience supporting Raman, NIR, Nymi Band, or other specialty laboratory systems.
- Strong troubleshooting, communication, and documentation skills.
- Bachelor's degree in IT, Computer Science, Engineering, or a related field preferred.
About the company
PACIV provides engineering services for industrial process automation, offering design, integration, installation, validation, and ongoing support for regulated industries, especially pharma, biotech, and medical devices. Its team designs and configures control systems, instrumentation, and software and can also manage day-to-day automation operations through outsourcing. It differentiates itself by delivering a single, end-to-end service under one roof with certified engineers and regulatory-compliance expertise across the project lifecycle. Its goal is to help life sciences manufacturers run compliant, efficient, and reliable automated processes while maintaining data integrity.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
San Juan, Puerto Rico
Founded
1997
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Simplify's Take
What believers are saying
- PACIV's 2026 career page shows active hiring across the United States and Ireland.
- Blackford expanded PACIV with Ace Controls in January 2025 and DSA, Eight12 earlier.
- PACIV's October 2026 HCAP page still calls it a global life-sciences automation leader.
What critics are saying
- Blackford's 2026 ACG rebrand threatens PACIV identity and employer pull within months.
- Open roles in Indianapolis, Puerto Rico, and Ireland signal persistent delivery-capacity constraints.
- Life-science concentration exposes PACIV to client insourcing shifts and sterile-manufacturing project delays.
What makes PACIV unique
- PACIV bundles automation, validation, and compliance for regulated life sciences under one roof.
- PACIV serves AbbVie, Amgen, Eli Lilly, J&J, Merck, and Pfizer.
- PACIV's outsourcing model runs clients' automation departments, not just one-off projects.
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Benefits
- Health Insurance
- Health Savings Account/Flexible Spending Account
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Paid Holidays
- Paid Sick Leave
- Dental Insurance
- Vision Insurance