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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Universal Advisor

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeLima, PeruIn-person

About the Job

Requirements

  • At least one year of experience in face-to-face sales.
  • Currently studying a technical program from the fifth cycle onward, or a university program from the ninth cycle onward, or be a graduate, bachelor's degree holder, or licensed professional in Economics, Accounting, Administration, Engineering, or a related field.
  • Desirable experience handling cash at a financial or banking institution with direct customer contact.
  • Availability to work Monday through Friday from 8:30 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. to 1:00 p.m.

Responsibilities

  • Receive cash boxes and recount vault cash before operations begin; reconcile and count cash at the end of the day.
  • Support filing office documentation and sending it to the central archive.
  • Receive cash and serve customers in accordance with bank procedures for deposits, withdrawals, check and service payments, transfers, account openings, foreign currency exchange, insurance sales, and other transactions.
  • Verify customer identities when processing transactions.
  • Retain counterfeit bills identified during transactions.
  • Report cash surpluses exceeding operating limits or cash shortages to the Office Assistant Manager.
  • Offer and contract financial products, including cards, loans, installment cash products, and other products in the assigned sales lineup.
  • Keep the customer database up to date with accurate information.
  • Plan and manage sales activities in coordination with the Manager and Assistant Manager to meet product and service targets.
  • Use every opportunity at the teller window or service area to sell products and prioritize updating customer information.
  • Conduct ongoing cross-selling by offering complementary products beyond the immediate transaction.
  • Build knowledge of customers and their needs using available tools.
  • Provide comprehensive customer service focused on quality, educating and assisting customers in using digital and alternative channels.
  • Manage incidents and complaints responsibly, ensuring a timely, high-quality response.
  • Identify dissatisfied customers and offer alternatives to retain them, considering value contribution.
  • Continuously monitor customer risk and plan and carry out recovery actions.
  • Follow up on PPG, adjusting targets and activities as needed in coordination with the Office Manager.
  • Attend and actively participate in meetings, reporting relevant matters and customer segment needs.
  • Evaluate and analyze credit transactions and escalate them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Inform customers about, prequalify, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct-debit arrangements.
  • Ensure batch transaction processes are properly controlled and completed, including card cancellations before settlement.
  • Update and properly archive customer documentation.
  • Sell Card Protection Insurance, Multiple Insurance, and Customer Retirement Insurance.
  • Conduct sales actions and campaigns for customers in non-personalized segments without assigned portfolios.
  • Receive, count, check, enter, and report remittances together with the Office Assistant Manager under dual control.
  • Participate in and perform the office accounting reconciliation with the Assistant Manager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Assistant Manager and/or AS1 with replenishing ATMs.
  • Perform other duties assigned by the supervisor in response to business needs.

Desired Qualifications

  • Experience handling cash at a financial or banking institution with direct customer contact.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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