Davies North America

Global insurance professional services and tech

Small Claims Track Specialist NDA File Handler

Legal Counsel & Legal SupportUpdated on Nov 13

Full-timeBolton, UKNo salary listedHybrid

About the Job

Requirements

Established experience in law through further education or experience.
File-handling experience within a law practice or insurer.
Good understanding of the Highway Code and basic Road Traffic Act principles.
Ability to plan and prioritise workloads.
Efficiency in a process-driven environment.
Excellent listening and verbal communication skills.
Excellent written communication skills and ability to compose professional written communications.
Ability to follow instructions with attention to detail.
Ability to recognise when sensitivity and tact are required.
Ability to work effectively within a team.
Basic knowledge of the Court Practice Rules.

Responsibilities

Manage a caseload of Small Claims Track cases, planning and organising workload to ensure court deadlines are met.
Deliver agreed performance targets and quality standards.
Analyse available evidence to create an initial case strategy on liability and quantum as part of a wider strategy.
Conduct telephone discussions and negotiations with clients, defendants, third-party insurers, and third-party solicitors to pursue efficient and appropriate case settlements and cost apportionment.
Proof witnesses, assess their evidence, and draft statements.
Draft court documents and comply with court deadlines.
Instruct, brief, and liaise with counsel.
Guide defendants through the litigation process where required and set expectations.
Maintain case management, billing, and management information systems accurately and in a timely manner, ensuring complete records and supporting business decisions.
Delegate tasks to other team members where available and appropriate.
Handle correspondence and telephone calls within strict service-level agreements.
Update reports upon receipt of evidence as required.
Adhere to client guidelines and provide clients with up-to-date, accurate progress information when requested.
Keep files within ISO 9001 guidelines.
Comply with the SRA Code of Conduct 2011.

This role is positioned within our non-Delegated Motor Litigation Unit which deals with motor litigation across all tracks to a value of £150k. The unit is made up of three file handling teams servicing RTA litigation on behalf of a variety clients including the Motor Insurers Bureau.

The unit offers clear progression pathways, both technically and operationally allowing candidates to continue their career journey within the business.

The role of Small Claims Track File Handler involves manging a caseload of small claims motor litigation. There would also be opportunities to manage non personal injury, subrogated defendant litigation also where needed.

The cases would be managed from the point of service through to resolution.

All claims would be handled on behalf of key insurer clients as Defendant.

The role would suit an established Small Claims Litigator looking for opportunities to progress their career longer term or Portal (MOJ / OICP) litigators looking to move into a more technical area. The role could also suit a strong pre-litigation file handler looking for their first litigation handling role.

Full induction training will be provided along with continued on the job training and supervision.

Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.
Delivery of agreed performance targets and quality standards
Analysis of the available evidence to create an initial case strategy on liability and quantum as part of a wider strategy.
Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third-party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs
Proofing witnesses, assessing their evidence and drafting statements.
Drafting of Court document and complying with all Court deadlines are met.
Instructing, briefing and liaising with Counsel.
Guiding the Defendant through the litigation process where required and setting expectations.
Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
Delegation of tasks where available and appropriate to other members of the team
Dealing with correspondence and telephone calls within strict service level agreements,
Delegation of tasks where appropriate to other members of the team
Updating reports upon receipt of evidence as required.
Adhering to Client Guidelines
that they receive up to date and accurate information about progress when requested
Ensuring files are kept within ISO 9001 guidelines
To ensure compliance with the SRA Code of Conduct 2011

Established experience in law through further education or experience
File handling experience within a law practice or Insurer
Good understanding of the high way code and basic road traffic act principles
Ability to plan and prioritise workloads
Efficient in a process driven environment
Drive to achieve to take development opportunities when they arise with a positive attitude
Excellent listening and verbal communication skills
Excellent written communication skills and the ability to compose professional written communications
Ability to follow instruction with attention to detail
Ability to recognise when sensitivity and tact are required
Effectively work within a team
Basic knowledge of the Court Practice Rules

About the Company

Davies North America

Global insurance professional services and tech

Davies North America is a global professional services and technology company that began in the UK as an insurance claims manager. It now provides technology, consulting, and legal solutions to clients in regulated industries, including insurance, through managed services, outsourcing, and advisory offerings. The company grows by acquiring other businesses to expand its geographic reach and service capabilities. Its goal is to become a global leader in professional services and technology for regulated industries, particularly in markets like the US, Canada, and Bermuda.

Company size: 5,001-10,000
Company stage: Debt Financing
Total funding: $363M
Headquarters: London, United Kingdom
Founded: 1968

Recently Posted Jobs

Explore more opportunities at Davies North America

See more jobs