Full-Time

Fraud Ops Sr. Supervisor

Confirmed live in the last 24 hours

Citigroup

Citigroup

10,001+ employees

Global financial services and banking provider

Fintech
Social Impact
Financial Services

Compensation Overview

$58.7k - $78.2kAnnually

+ Incentive Awards + Retention Awards

Mid, Senior

San Antonio, TX, USA

Category
Quality Control & Compliance
Operations & Logistics
Required Skills
Data Analysis

You match the following Citigroup's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 2-5 years of relevant experience in a Fraud Operations or Leadership role
  • Proficient project and/or performance management skills
  • Effective written and verbal communication
  • Influencing and relationship management skills
  • Proficient with Microsoft Office
Responsibilities
  • Lead and develop a medium sized team of Fraud Agents and ensure they consistently meet performance metrics and provide effective customer service while making the proper risk assessments for Citi’s clients
  • Manages department projects/processes, monitors and analyzes changes in Fraud trends/call volumes, and provides evaluative judgment based on analysis of factual information in variable and unique situations. Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues and minimize Fraud Loss
  • Directly impacts their area through shared responsibility for delivery of end results and contribution to planning and formulation of procedures; influences resource planning. Persuades and influences others through strong communication and diplomacy skills
  • Develop leaders and their skill set and provide growth opportunities through guidance and mentorship in conjunction with succession planning
  • Evaluate team’s performance and makes recommendations for staffing, pay increases, promotions, terminations, staffing, etc.
  • Create and execute realistic action steps and timelines for the team with a strict attention to details and performance
  • Drive organizational change through innovation and process improvement, eliminating friction points for team
  • Achieve team performance excellence to ensure high quality and high-volume productivity
  • Recruit, hire and build a team of highly productive candidates through coaching, collaboration, and motivation of staff
  • Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Citigroup provides a wide range of financial products and services to various clients, including consumers, corporations, and governments. Its services encompass consumer banking, credit, corporate and investment banking, securities brokerage, and wealth management. Citi operates in over 160 countries, utilizing its extensive global network and technology to offer solutions tailored to its diverse client base. The company generates revenue through interest from loans, fees from banking services, and commissions from investment activities. Unlike many competitors, Citi's global reach and comprehensive service offerings position it as a key facilitator of international trade and investment. The goal of Citigroup is to support economic growth while committing to sustainability and social responsibility through significant investments in environmental, social, and governance initiatives.

Company Stage

IPO

Total Funding

$59.8M

Headquarters

Tel Aviv-Yafo, Israel

Founded

1812

Simplify Jobs

Simplify's Take

What believers are saying

  • Citi's involvement in Jumia's sales agreement taps into Africa's growing e-commerce market.
  • The collaboration with Versana enhances Citi's data analytics and operational efficiency.
  • Citi's gender pay equity disclosure strengthens its brand reputation among socially conscious investors.

What critics are saying

  • Increased competition from digital platforms like Versana may erode Citi's market share.
  • Citi's partnership with Jumia exposes it to the volatile African e-commerce market.
  • Regulatory scrutiny on digital banking products could impact Citi's Google Pay Plex accounts.

What makes Citigroup unique

  • Citi's global reach spans over 160 countries, offering unmatched international banking services.
  • The partnership with Mastercard for Google Pay Plex accounts enhances Citi's digital banking presence.
  • Citi's 'Green Deposits' cater to the growing demand for sustainable banking solutions.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Paid Vacation

Paid Sick Leave

Paid Holidays