Full-Time

Fraud Ops Sr. Supervisor

Confirmed live in the last 24 hours

Citigroup

Citigroup

10,001+ employees

Global financial services and banking provider

Compensation Overview

$58.7k - $78.2kAnnually

+ Incentive Awards + Retention Awards

Mid, Senior

San Antonio, TX, USA

Category
Quality Control & Compliance
Operations & Logistics
Required Skills
Data Analysis
Requirements
  • 2-5 years of relevant experience in a Fraud Operations or Leadership role
  • Proficient project and/or performance management skills
  • Effective written and verbal communication
  • Influencing and relationship management skills
  • Proficient with Microsoft Office
Responsibilities
  • Lead and develop a medium sized team of Fraud Agents and ensure they consistently meet performance metrics and provide effective customer service while making the proper risk assessments for Citi’s clients
  • Manages department projects/processes, monitors and analyzes changes in Fraud trends/call volumes, and provides evaluative judgment based on analysis of factual information in variable and unique situations. Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues and minimize Fraud Loss
  • Directly impacts their area through shared responsibility for delivery of end results and contribution to planning and formulation of procedures; influences resource planning. Persuades and influences others through strong communication and diplomacy skills
  • Develop leaders and their skill set and provide growth opportunities through guidance and mentorship in conjunction with succession planning
  • Evaluate team’s performance and makes recommendations for staffing, pay increases, promotions, terminations, staffing, etc.
  • Create and execute realistic action steps and timelines for the team with a strict attention to details and performance
  • Drive organizational change through innovation and process improvement, eliminating friction points for team
  • Achieve team performance excellence to ensure high quality and high-volume productivity
  • Recruit, hire and build a team of highly productive candidates through coaching, collaboration, and motivation of staff
  • Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Citigroup provides a wide range of financial services, including consumer banking, corporate and investment banking, and wealth management, to clients around the world. Its services include loans, credit products, securities brokerage, and asset management, catering to individual consumers, businesses, and government entities. Citigroup operates in over 160 countries, utilizing its extensive global network and technology to offer efficient financial solutions. Unlike many competitors, Citigroup emphasizes sustainability and social responsibility through its investments in environmental, social, and governance initiatives. The company's goal is to facilitate international trade and investment while managing financial assets and providing liquidity in the global financial system.

Company Size

10,001+

Company Stage

IPO

Total Funding

$59.8M

Headquarters

Tel Aviv-Yafo, Israel

Founded

1812

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Simplify's Take

What believers are saying

  • Citi's partnership with Mastercard enhances its position in the digital banking sector.
  • 'Green Deposits' align with the growing demand for sustainable banking products.
  • Citi's involvement with Jumia taps into the expanding African e-commerce market.

What critics are saying

  • Increased competition from digital platforms like Versana may challenge Citi's market share.
  • Citi's partnership with Jumia exposes it to risks in the volatile African e-commerce market.
  • Regulatory challenges may arise from Citi's collaboration with Mastercard for Google Pay Plex accounts.

What makes Citigroup unique

  • Citi's global reach spans over 160 countries, offering unmatched international banking services.
  • The company integrates ESG initiatives, appealing to environmentally-conscious investors and customers.
  • Citi's technological infrastructure supports innovative solutions in consumer and corporate banking.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Paid Vacation

Paid Sick Leave

Paid Holidays

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