In PersonMust work on-site in Seattle; occasional travel may be required for trade shows, trunk shows, or team events.
Customer Experience & SupportCustomer Support
About the job
Requirements
At least 3 years of experience in customer service, sales, or a related client-facing role.
Ability to work on-site in Seattle, Washington.
Strong written and verbal communication skills with a confident, upbeat tone.
Excellent organization and time management in a fast-paced, detail-heavy environment.
Experience with Shopify, Google Workspace, and CRM platforms.
Ability to manage multiple priorities and support a variety of team members simultaneously.
Commitment to equity, inclusion, and compassion in customer-facing and internal communication.
Ability to perform the stated physical demands, including moving about the office, operating office equipment, handling resources, and occasionally moving equipment and resources weighing up to 50 pounds.
Responsibilities
Manage the main phone line and upsell during inbound calls.
Answer and field phone calls with professionalism, warmth, and product expertise.
Respond to client communications through the info@ address and Shopify Inbox within 24 hours.
Handle product inquiries, order updates, return status, and general brand questions.
Review incoming orders flagged for fraud and tag the sales team or manager for follow-up.
Introduce eligible clients to the wholesale program and assist with onboarding and applications.
Qualify leads and schedule virtual sales appointments for Sales Account Managers.
Tag and assign inquiries accurately in Shopify for follow-through.
Maintain and update internal CRM tools with client notes, tags, and insights.
Support preparation and follow-up for events and appointments.
Coordinate event customer lists, routing, scheduling, and forms.
Document and track CX-related KPIs and report weekly during Sales Team meetings.
Draft recap notes and insights from weekly sales meetings and share them internally.
Monitor product feedback and customer insights, escalating trends to leadership.
Liaise between sales and fulfillment by tagging orders for swag, holds, fraud alerts, shipping upgrades, and other fulfillment needs.
Ensure client touchpoints are on-brand, timely, and aligned with the Buddha Jewelry experience.
Support returns communication in collaboration with the Returns Department.
Coordinate client gifts, cards, and marketing collaborations as needed.
Occasionally travel for trade shows, trunk shows, or team events.
Uphold equity, inclusion, and respect in customer-facing and internal communication.
Desired Qualifications
Experience with NetSuite.
Passion for jewelry, fashion, or the professional piercing industry.
WHO WE ARE Buddha Jewelry exists to deliver light, beauty and excellence through all we do. We're a self-funded, independently built company with real startup passion, intention, determination and a team that shows up every day with grit, curiosity, and genuine care for one another. We are more than a team, we are a passionate force for good, united by shared goals and an unstoppable drive to bring meaningful value to our clients around the world. Every team member has the opportunity to make a direct, positive impact - not just fill a role. Your ideas, decisions, and execution shape who we are, what we do, and how we do it.
We stay solution-oriented and grounded in reality, and we hold ourselves accountable to outcomes that matter. The people who thrive here are the ones who see a challenge and lean in — who treat complexity as an invitation, obstacles as puzzles worth solving, and technology as a powerful tool in their hands. We embrace innovation across every role, because we believe the best solutions come from curious minds invested in finding a better way. If you lead with ownership, lift others up, and take pride in your results, you’ll feel right at home.
Buddha Jewelry offers medical, vision, life, and dental insurance plans with a company contribution of $550 per month, a SIMPLE IRA retirement plan with a matching contribution up to 3%, a generous employee discount, annual anniversary gratis, and more!
JOB SUMMARY The Client Experience (CX) Coordinator plays a pivotal role at the intersection of sales and service—managing all inbound customer inquiries, supporting our wholesale and retail clients, and serving as the first point of contact for new account requests. This role provides vital administrative and sales support to the Sales Team, ensuring a smooth handoff between service and sales while strengthening the relationship between our brand and its clients. The ideal candidate is solutions-focused, tech-savvy, highly organized, and passionate about delivering thoughtful, high-touch service to each and every client.
MUST HAVES
3+ years experience in customer service, sales, or a related client-facing role
A passion for delivering the best possible customer experience
Ability to work on-site in Seattle, WA
This position includes a base hourly range of $24 - $25 plus bonus potential up to an additional $8/hr based on achieving individual and organizational sales goals
RESPONSIBILITIES AND DUTIES
Client Communication & Inbound Sales
Manage the main phone line and upsell during inbound calls
Answer/field phone calls with professionalism, warmth, and product expertise
Respond to all client communications via info@ and Shopify Inbox within 24 hours
Handle product inquiries, order updates, return status, and general brand questions with care and clarity
Review new incoming orders flagged for fraud; tag the sales team or manager for follow-up
Introduce eligible clients to our wholesale program and assist with onboarding and application
Qualify leads and schedule virtual sales appointments for our Sales Account Managers
Tag and assign inquiries accurately in Shopify for seamless follow-through
Maintain and update internal CRM tools with client notes, tags, and insights
Sales Support & Admin
Support preparation and follow-up for events and appointments
Assist with event coordination, including customer lists, routing, scheduling, and forms
Document and track all CX-related KPIs and report weekly during Sales Team meetings
Draft recap notes & insights from weekly sales meetings, and share internally with the team
Monitor product feedback and customer insights, escalating trends to leadership
CX & Operations Collaboration
Liaise between sales and fulfillment by tagging orders for swag, holds, fraud alerts, shipping upgrades, and other fulfillment needs
Ensure all client touchpoints are on-brand, timely, and aligned with the Buddha Jewelry experience
Support returns communication as needed in collaboration with the Returns Department
Coordinate client gifts, cards, and marketing collaborations as needed
Uphold our values of equity, inclusion, and respect in all customer-facing and internal communication
QUALIFICATIONS AND SKILLS
3+ years in customer service, sales, or a related client-facing role
Passionate about delivering the best possible customer experience
Strong written and verbal communication skills with a confident, upbeat tone
Excellent organization and time management in a fast-paced, detail-heavy environment
Experience with Shopify, Google Workspace, and CRM platforms (NetSuite is a plus!)
Ability to manage multiple priorities and support a variety of team members simultaneously
Passion for jewelry, fashion, or the professional piercing industry is a bonus
Enthusiastic about learning, growing, and contributing to a small, mission-driven team
Highly receptive to giving and receiving feedback to grow team excellence
A genuine commitment to equity, inclusion, and compassion for those around you
Travel Readiness: Occasional travel may be required for trade shows, trunk shows, or team events
THIS ROLE IS FOR YOU IF:
You love helping people and believe in creating magical customer moments
You’re energized by a mix of admin, operations, and sales tasks, and thrive when your day is varied
You enjoy juggling lots of moving parts and never let a detail slip through the cracks
You believe in the power of great service to build strong, long-term business relationships
We encourage applications from people of color, women, those with disabilities, LGBTQIA individuals, immigrants, and anyone else who has faced discrimination or oppression as a result of their identities. Studies have shown that folks of historically marginalized groups will often only apply to a job if they meet or exceed the listed qualifications. If you believe that you could be a good fit for our company, but don’t quite fulfill every requirement, please do still apply—we would love to hear from you!
PHYSICAL DEMANDS: The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to move about inside the office to access necessary office equipment and resources
Able to remain in a stationary position about 50% of the time
Able to operate a computer and other office equipment (scanner, copy machine, printer)
Constantly accesses, handles, and uses non-electronic resources
Occasionally moves equipment and office resources up to 50 pounds
Ability to inspect, recognize, observe, assess, and distinguish office resources and reporting