Surveillance Technician Supervisor

• High school diploma or equivalent required; technical degree, certification, or related training in electronics, networking, information technology, or a related field preferred.

• Minimum three (3) years of surveillance technician experience in a casino gaming environment.

• Minimum one (1) year of leadership, lead technician, or supervisory experience preferred.

• Thorough working knowledge of digital surveillance systems, including video management systems (VMS), IP cameras, recording platforms, and video analytics.

• Strong understanding of TCP/IP networking, network troubleshooting, switches, routers, fiber optics, and structured cabling.

• Experience installing, configuring, maintaining, and troubleshooting surveillance hardware and software systems.

• Knowledge of server environments, operating systems, storage solutions, and system backups as they relate to surveillance operations.

• Ability to diagnose and resolve complex technical issues while minimizing operational downtime.

• Ability to read and interpret technical diagrams, wiring schematics, equipment manuals, and system documentation.

• Strong organizational and project management skills with the ability to prioritize multiple assignments and meet deadlines.

• Effective verbal and written communication skills with the ability to provide technical guidance to team members and communicate with non-technical stakeholders.

• Ability to work independently, exercise sound judgment, and make informed decisions in a fast-paced environment.

• Must be at least 21 years of age.

• Must be able to obtain and maintain a Colorado Gaming License.

ADDITIONAL REQUIREMENTS

• Ability to install, configure, repair, and maintain surveillance cameras, recording devices, servers, workstations, monitors, network equipment, and related infrastructure.

• Ability to climb ladders, work above ceiling tiles, access equipment enclosures, and work in elevated or confined spaces when necessary.

• Ability to safely use hand and power tools commonly associated with low-voltage electronics, cabling, and equipment installation.

• Ability to lift, carry, push, or pull up to 50 pounds on a regular basis.

• Ability to distinguish colors for cable identification, wiring, and equipment diagnostics.

• Ability to respond to system outages, equipment failures, and emergency situations in a calm and effective manner.

• Ability to be on-call and respond to operational issues outside of normal work hours as business needs require.

• Ability to work flexible schedules, including evenings, weekends, holidays, and overtime when necessary.

• Ability to maintain strict confidentiality regarding surveillance operations, investigations, gaming activity, security procedures, and company information.

• Strong leadership, coaching, troubleshooting, and team development skills.

• Ability to train and mentor Surveillance Technicians on equipment, procedures, and best practices.

• Ability to document maintenance activities, prepare technical reports, maintain inventory records, and ensure regulatory compliance with all Colorado gaming requirements.

• Ability to manage multiple priorities simultaneously while maintaining accuracy, attention to detail, and operational efficiency.

• Provide leadership to Surveillance Technician team members, fostering professionalism, consistency, and adherence to company standards. 

• Supervise surveillance technical operations, including system maintenance, installation, repair, and maintenance of surveillance systems.  

• Delegate responsibilities, assign tasks, and support team members with direction and coaching. 

• Complete and deliver performance evaluations and issue disciplinary action when required. 

• Maintain open communication with the Director of Surveillance, providing updates on technical activities, incidents, and operational concerns. 

• Collaborate with departmental leaders and management teams as operational needs require. 

• Maintain strict confidentiality regarding financial information, internal controls, operating systems, investigations, and team member records. 

• Maintain working knowledge of all surveillance systems.  

• Ensure a safe and secure environment for guests and team members. 

• Maintain a professional, welcoming, and positive demeanor in all interactions. 

• Keep work areas clean, organized, and compliant with operational standards. 

• Adhere to all regulatory, departmental, and company procedures. 

• Perform additional duties as assigned or requested by management.