Support Quality Assurance/Business Analyst

Support QA/BA

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

IT Director, Global Mktg Ops Prod Line

Location:

Asia Pacific, India, Karnataka, Bangalore

Work Location:

Hybrid

What you will do

What you will do

You will support the implementation, enhancement, and ongoing performance of our Aprimo platform. In this dual role, you will work closely with the Senior Aprimo Configurator and cross-functional stakeholders to gather requirements, document user stories, test configurations, and ensure high-quality platform delivery.

This role is ideal for someone who can bridge the gap between business needs and technical execution while ensuring system integrity through thorough testing.

Key Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements related to Aprimo configuration, workflows, digital asset management, and user experience.
• Develop clear and concise user stories, process flows, and acceptance criteria to guide configuration and development work.
• Assist the Senior Configurator in translating business requirements into Aprimo-specific configuration recommendations.
• Participate in discovery sessions, stakeholder interviews, and platform demos to validate requirements and refine functionality.
• Maintain and update business process documentation, requirements logs, and change requests.
• Quality Assurance & Testing
• Develop and execute detailed test cases and test plans for Aprimo configurations, workflows, and integrations.
• Perform functional, regression, and user acceptance testing (UAT) to ensure quality and alignment with requirements.
• Track and document bugs, issues, and change requests using project management or ticketing tools (e.g., Jira, Azure DevOps).
• Validate system performance post-configuration changes and platform updates.
• Collaborate with the Senior Configurator and stakeholders to ensure timely resolution of issues.

What we are looking for

Required Qualifications

• 3+ years of experience in business analysis and/or QA testing, preferably in a marketing operations or digital platform context.
• Strong understanding of marketing and creative workflows, digital asset management, or project/work management systems.
• Familiarity with Aprimo or similar platforms (e.g., Workfront, Adobe Workfront DAM, Brandfolder, Bynder, etc.) is strongly preferred.
• Excellent analytical, documentation, and communication skills.
• Experience with test management tools and agile/scrum methodologies.
• Highly organized with strong attention to detail and ability to juggle multiple priorities.

Desired Qualifications

• Experience working in a Marketing Technology or Marketing Operations environment.
• Exposure to enterprise systems integrations (e.g., Adobe Creative Cloud, CMS, PIM, or CRM systems).
• Proficiency in collaboration tools like Jira, Confluence, Asana, or similar.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.