Airport Operations Communication Centre Agent

AOCC (AIRPORT OPERATIONS COMMUNICATION CENTRE)

Are you passionate about Public Safety and seeking the opportunity to join a team of Aviation Security Leaders?

A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ over 1000 employees and are a subsidiary of ICTS EUROPE, operating in 22 countries and employing more than 17,000 professionals. A.S.P provides services to some of Canada's largest airports and also has a significant presence in Commercial and Residential spaces in Ontario and Manitoba.

A.S.P. is looking for an Airport Operations Communication Centre Agent that will play a pivotal role in ensuring seamless communication and coordination within Billy Bishop Toronto City Airport. As the first point of contact for internal departments, airlines, and airport service providers, you will be instrumental in maintaining operational efficiency and delivering exceptional service to our passengers. A successful candidate will be required to work with integrity, respect, and take responsibility for the security and safety of the airport.

What you will do:

• Monitor and operate access control, CCTV and other intrusion systems;
• Respond to routine and emergency calls for service and various alarms;
• Gather critical information to initiate appropriate response, including prioritizing responses;
• Control PSL doors using automated access control systems;
• Determine requirements for emergency assistance and activate the appropriate agencies, divisions, units or individuals;
• Monitor status, provide situational updates and keep track of on duty units and resources using various telecommunications devices and systems;
• Acquire necessary information to analyze and anticipate escalating or deescalating situations;
• Provide support to resolve problems, issues and complaints;
• Provide information to employees and the public about the airport;
• Sign out visitor passes;
• Record all information in Ports Toronto’s Records Management System;
• Liaise closely with supervisors and airport management;
• Answer multiple phone lines and radios including the Airport Emergency line primarily through the use of Ports Toronto’s integrated communication system; and
• Perform other related duties or assignments as directed.
• Must successfully complete a communication and computer knowledge evaluation.

Who you are:

• Minimum High School diploma or Grade 12 education.
• Minimum of two (2) years of security related experience.
• Education in Emergency Communications, Dispatch, Aviation Operations, or Security is an asset.
• Eligible to work in Canada.
• Ability to obtain a Restricted Access Identification Card (RAIC) and maintain it as a mandatory requirement.
• General knowledge of Access Control, Alarm, Phone, Computer, and CCTV systems;
• Restricted Radio Operators Certificate – Marine;
• Knowledge of the airport physical site and systems and who is responsible for each;
• Knowledge of various stakeholders, tenants and service providers;
• Comprehensive understanding of all applicable plans, maps, and SOPs; and
• Minimum of 300 hours training in the AOCC.
• Comprehensive knowledge of common security policies and various related Acts, Codes and legislation, including the Criminal Code, the PSISA, the Trespass to Property Act, the Fire Code, AODA, and WHMIS
• Must possess a valid security license, Driver’s License (G or higher) with a clean driving abstract, Standard First Aid & CPR certification, and willing to provide Criminal Record check upon request.
• Excellent written & verbal communication, and active listening skills.
• Strong multi-tasking skills and the ability to work under pressure.
• Able to work on nights, weekends, weekdays, and holidays.

This posting is for an anticipated vacancy

We welcome applicants of all backgrounds. This posting does not require Canadian work experience

Use of AI in hiring:
• ASP may use automated or AI-enabled tools to support applicant screening and selection. Human review is part of the final hiring decision.

Compensation
• Expected compensation: $20.25 - $22.50 per hour
• The compensation range reflects base hourly pay and does not include overtime or premiums where applicable.

Why you should work with A.S.P:
• We care about our team and their personal and professional success.
• Diverse and engaging work environment.
• People-first mentality.
• Competitive remuneration and benefits package.

A.S.P. Incorporated is committed to diversity various communities within which we operate. We encourage all qualified professionals, to apply and invite anyone requiring accommodation to notify us during the recruitment process

To apply please visit www.security-asp.com

We hire for PERSONALITY. We train for the job.