Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Technology Engagement Manager

Role Definition:

This position is for a proven technology leader who wants to be an enabler of Caterpillar’s leading autonomous and semi-autonomous solutions. In this position, you will coach, guide, and facilitate a team responsible for engineering support across 7-9 engineering locations as well as field sites across the world, while providing business partner engagement & strategic roadmap responsibilities with key business leaders.  You will also have responsibility for a technical diverse team of people chartered to pro-actively manage and support technologies and solutions used throughout the business.

This position collaborates directly with senior leaders of both Engineering and IT to develop and execute technology strategies to support the

business. This position leads an organization that delivers IT services to the division and is responsible for managing services provided from other internal IT organizations. The role consults with the business on process and technology in the following areas: product development, information security, digital services, and IT Operations.

A successful Engagement Manager builds and maintains excellent client relationships and is responsible for exceeding business partner expectations through implementation and delivery of IT technology products and solutions. Major responsibilities are strategy and planning, operational management and demand management & portfolio oversight and are defined as follows:

Strategy & Planning:

• Drive Strategic IT roadmap development based on business objectives and lead governance processes to ensure all projects aligned to Engineering’s OPACC agenda.

• Drive the architecture, design, and implementation of proactive solutions to meet business and IT objectives. 

• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.

• Establish an SLA driven approach to managing IT services provided to the customer.

• Recommend new products and services, as well as maintain a general knowledge of emergent technologies that are applicable to the continued growth and improvement of our operational model.

• Foster an environment of engagement, encourage innovation, and develop succession, career development and training plans for all employees.

Operational Management:

• Define the IT services and services levels required by the business. Monitor the performance against these levels, developing and executing action plans where they are not being met.

• Champion IT infrastructure, operations, service management related matters for the engineering organization.

• Drive a culture of standard, consistent and proactive response to incidents to restore normal service operation as quickly as possible and eliminate repeat incidents that adversely impact business.

• Develop and maintain departmental expenses and yearly Business Unit (BU) Pull aligned to business affordability & OPACC targets.

Demand Management and Portfolio oversight:

• Actively manages the business demand signal for commitment and prioritization of pursuit, planning and pending portfolio initiatives into the demand management cycle.

• Drive the development of business cases and value generation enabled by IT projects within the business.

• Lead work groups to complete objectives to deliver OPACC value to the business.

• Responsible for IT projects and programs on behalf of the Global IT Teams and the Customer

• Perform vendor relationship management of strategic IT suppliers for engineering.

Basic Qualifications

• Bachelor’s degree or 7-10 years of IT experience 

• Demonstrated significant prior management experience.

• Strong writing, communication, and presentation skills

• Ability to balance Customer Service and IT governance.

• Excellent, technical knowledge and experience working in an enterprise infrastructure and applications environment.

• High Level of customer focus with professional communication skills

• Demonstrated quick and clear decision-making skills, strong people management, and a focus on developing others.

• Initiative-taker with strong technical leadership skills and business acumen

• Ability to think broadly and strategically, balanced with high diligence.

• Able to execute on multiple projects simultaneously in fast-paced environments.

• Possesses a service and solution-oriented approach.

• Needs to be adaptable to rapid change.

• Ability to interact and build strong relationships within all business and corporate functions.

• Ability to manage pressure situations with clarity, focus and professionalism.

• Takes responsibility and achieves results.

• Excellent organizing, time management and priority setting skills.

Top Candidates will have:

• Experience with building and supporting complex software engineering environments.

• Domain expertise with IT security is desirable.

• Understanding of Scale Agile (SAFe) methodology.

• Able to communicate technical information effectively with management, work groups and others within the business and supply base.

• Able to build strong relationships within all levels of the organization.

• A high degree of creativity and “out-of-the-box” thinking.

• Ability to share knowledge and collaborate by developing content and documentation for distribution to other team members, managers, and customer.

Additional Info:

· The primary location for this position is Peoria, IL.

· This role requires 5 days onsite.

· Relocation is available.

· SPONSORSHIP IS NOT AVAILABLE.

Skill Descriptors:

Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company’s business; ability to apply this knowledge appropriately to diverse situations.

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Knowledge of Organization: Knowledge of the organization’s vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to understand the value of aligning capabilities with business goals to support optimal performance.

Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Collaborating Globally: Knowledge of effective collaboration techniques and ability to build networks with people from different countries and cultures, think and work with them to bring positive impact and flourishing business results.

What You Will Get -

· Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

· Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays.

· All qualified individuals - Including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.

About Caterpillar -

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly one hundred years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:

$156,000.00 - $234,000.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Annual incentive bonus plan*

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

*Subject to annual eligibility and incentive plan guidelines.

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

January 10, 2025 - January 21, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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