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Envista

Global dental products & technologies provider

Director, Commercial Operations

Sales OperationsConfirmed live in the last 24 hours
Full-timeBrea, CA, USA

About the Job

Requirements

  • A bachelor's degree in Business, Finance, Economics, Marketing, or a related field.
  • At least 12 years of progressive experience in commercial operations, sales operations, business strategy, analytics, account management, or related leadership roles.
  • At least 10 years of leadership experience building teams, managing talent, and influencing senior cross-functional stakeholders in a matrixed environment.
  • Advanced experience with Microsoft Excel is required.
  • Dental or medical industry experience is required; DSO experience is strongly preferred.
  • Demonstrated success driving business performance, operational improvement, commercial effectiveness, organizational capability, and enterprise execution.
  • Experience leading through complex, matrixed organizations with multiple stakeholders, competing priorities, and executive-level decision-making requirements.
  • Experience building or scaling commercial operations functions, operating models, governance frameworks, or centers of excellence across a complex enterprise environment.
  • Up to 20% travel is required to support customer engagement, field teams, industry events, and key internal business meetings.

Responsibilities

  • Define and evolve the long-term commercial operating model for the DSO business, establishing governance, business rhythms, performance management frameworks, capabilities, and operating standards to achieve strategic growth objectives.
  • Set the multi-year roadmap for DSO commercial operations capabilities, including business performance management, field effectiveness, analytics, customer intelligence, governance, and operating infrastructure.
  • Own executive-level business reporting and performance management processes, including Monthly Operating Reviews, Quarterly Operating Reviews, Commercial Operating Reviews, forecasting, KPI tracking, pipeline management, opportunity management, and risk management.
  • Establish DSO standard work, business rhythms, governance processes, operating procedures, decision rights, and performance visibility across the organization.
  • Lead leadership reviews, operating reviews, team meetings, executive updates, performance reviews, and accountability cadences that drive decision-making and follow-through.
  • Measure business performance against strategic priorities and hold stakeholders accountable for actions, commitments, and growth initiatives.
  • Serve as the enterprise owner for business execution discipline, ensuring visibility, alignment, accountability, and operating rigor across the DSO organization.
  • Drive enterprise-level decisions on operating priorities, resource focus, performance risks, and commercial execution gaps in partnership with senior leadership.
  • Partner with Commercial Leadership and Strategic Account Managers to define field execution priorities and drive growth across key DSO accounts.
  • Lead enterprise account planning, opportunity development, customer engagement strategy, and growth initiative execution across key DSO accounts.
  • Serve as a strategic advisor and capability builder for the Strategic Account Manager organization by strengthening account planning, executive engagement, business acumen, and strategic customer management practices.
  • Represent Commercial Operations in select customer engagements, executive meetings, planning sessions, and strategic business reviews to connect customer insight, business performance, and execution priorities.
  • Identify, codify, and scale best practices that improve customer retention, account penetration, revenue growth, and customer outcomes.
  • Establish enterprise tools, templates, training programs, and operating frameworks that strengthen commercial execution and field effectiveness.
  • Shape commercial talent capability by supporting role design, recruitment, onboarding, development, and long-term readiness of the commercial organization.
  • Own the enterprise account planning framework, governance process, reporting structure, and continuous improvement methodology as a core commercial operating capability.
  • Transform account plans into enterprise-level account intelligence, customer insights, growth opportunities, strategic actions, and risk mitigation plans.
  • Lead customer mapping, relationship intelligence, and customer roster management across key DSO accounts.
  • Define and maintain customer-facing analytics, templates, dashboards, and tools that support Quarterly Business Reviews, executive customer conversations, strategic planning activities, and growth initiatives.
  • Align Strategic Account Managers and OpCo DSO teams to ensure customer insights translate into actionable growth plans, measurable outcomes, and enterprise portfolio opportunities.
  • Continuously improve visibility into customer priorities, opportunities, risks, and engagement strategies across the DSO portfolio.
  • Establish and continuously evolve an analytics framework that links business insights to commercial action, resource allocation, and enterprise decision-making.
  • Own dashboards, KPIs, reporting capabilities, and performance scorecards that support executive decision-making across the DSO business.
  • Translate data into strategic recommendations that influence customer strategy, resource allocation, business priorities, growth initiatives, and leadership decisions.
  • Ensure high levels of data integrity, reporting consistency, and system adoption across commercial platforms.
  • Drive executive visibility into revenue performance, retention, pipeline health, market share, customer engagement, strategic initiative progress, and commercial risks.
  • Own commercial operations infrastructure, including CRM governance, forecasting, pipeline management, customer segmentation, and business reporting.
  • Build scalable systems, tools, workflows, governance mechanisms, and reporting capabilities that improve organizational effectiveness and enable growth.
  • Ensure leaders, Strategic Account Managers, and OpCo partners have timely access to the information, analytics, operating support, and decision tools needed to make informed business decisions.
  • Establish and drive adoption of best practices and standard methodologies across the DSO organization.
  • Influence OpCos and functional teams to drive alignment, remove barriers, and ensure disciplined execution of enterprise priorities.
  • Lead Envista Business System adoption, Kaizen execution, and continuous improvement strategy across the DSO business.
  • Identify and prioritize opportunities to simplify processes, eliminate waste, improve reporting, and increase organizational effectiveness.
  • Define and implement scalable operating models, performance management practices, and business processes that support long-term growth.
  • Foster a culture of continuous improvement, accountability, problem-solving, and operational excellence.
  • Build, lead, and develop a high-performing Commercial Operations organization that supports enterprise DSO growth, business performance, analytics, and field effectiveness.
  • Create a culture of accountability, collaboration, customer focus, continuous improvement, and enterprise operating discipline.
  • Provide coaching, feedback, career development, and performance management for team members.
  • Assess organizational capability needs and evolve team structure, resources, roles, and talent strategies as the DSO business grows and matures.
  • Develop future leaders and strengthen commercial operations, analytical, business performance, and field enablement capabilities across the organization.
  • Establish succession, capability-building, and talent development priorities for the Commercial Operations function to support future growth and organizational scalability.

Desired Qualifications

  • Tableau or Power BI experience is highly desired.
  • DSO experience is strongly preferred.
  • Strong commercial acumen and understanding of customer growth strategies.
  • Experience leading strategic accounts, enterprise customers, or large commercial organizations.
  • Ability to influence without authority, align senior stakeholders, and drive adoption of enterprise operating standards across diverse groups.
  • Deep analytical and problem-solving capabilities, with the ability to convert data into strategic recommendations and actionable business decisions.
  • Experience building or transforming commercial operations functions, operating systems, performance management processes, and commercial capability roadmaps.
  • Strong executive communication, facilitation, presentation, and decision-framing skills.
  • Experience with continuous improvement methodologies, business systems, or Lean/EBS environments.

About the Company

Envista

Global dental products & technologies provider

Envista provides a broad range of dental products and solutions to dental professionals, spanning implants, prosthetics, orthodontics, imaging, endodontics, restorative materials, and infection prevention. Its products work by serving dentists through a two-segment model: Specialty Products & Technologies (brands like Nobel Biocare, Ormco, Damon System, Spark) and Equipment & Consumables (brands like Kerr, DEXIS, Metrex) sold via direct sales and distributors to offices, clinics, hospitals, and labs, enabling end-to-end workflows from planning and imaging to treatment and infection control. Envista differentiates itself with a large, globally distributed portfolio and established brands that cover roughly 90% of a dentist’s clinical needs, supporting DSOs and independent practices alike. The company aims to be a leading independent global provider of dental products and digital dentistry tools, expanding geographic reach and integrated solutions for dental care.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Brea, CA
Founded
2004

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