Group and Events Manager

What is the job?

As a Groups & Events Sales Executive at InterContinental Grenada, you will be responsible for driving revenue through the sale of banquets, meetings, weddings, and special events. You will work closely with clients to understand their needs, craft bespoke event experiences, and coordinate with internal teams to ensure flawless execution that reflects our Brand standards.  You will handle and service/detail group booking turnovers.  

Your day to day

Sales & Client Acquisition

• Actively solicits, conducts sales calls, generates leads and pursues new business opportunities within the local market and incoming banquets and event leads (corporate, social, weddings, private functions, etc.).
• Build and maintain strong relationships with corporate clients, wedding/event planners, 3rd party, and local businesses.
• Conduct site inspections and presentations, showcasing the resort’s accommodations, event spaces, F&B offerings, and services.

Proposal & Contract Management

• Manages group booking turnovers to include menu planning, transportation, activities, billing, rooming lists.  
• Create customized proposals and event packages based on client requirements.
• Negotiate terms, prepare contracts, and manage all documentation related to banquet and event bookings.
• Ensure all client expectations are clearly documented and communicated to the operations team via a resume.

Event Planning & Coordination

• Details and Executes BEOs 
• Serve as the main point of contact for clients from inquiry through to event completion.
• Collaborate with internal departments (F&B, Culinary, Rooms Division, AV, Housekeeping) to ensure all event elements are executed to standard.
• Coordinates with the Executive Chef all menu proposals presentations and other kitchen related requirements
• Attend key events to oversee execution and provide on-site support to ensure client satisfaction.
• Ensures SOPs and timing of deliverables – i.e. resume distribution, BEOS, post-cons – are strictly adhered to.  

Reporting & Administration

• Maintain accurate records of client interactions and bookings Prepare regular reports on sales activity, revenue forecasts, and post-event feedback.
• Stay informed of industry trends, competitor offerings, and client expectations to refine sales strategy.

What we need from you

Responsible Business

• Handles the timely set up of all venues according to the service settings and as outlined in the BEOs. 
• Coordinates with the F&B Manager and Banquet Supervisor outsourced logistical support such as contracted outside work force, contracted food and beverage supplies, music equipment, etc.
• Actively involved in achieving the department’s annual budget forecasts.
• Conducts spot checks on the business activities of immediate competitors.

Sales

• Conduct site inspections
• Conduct sales calls per week in accordance with the business plan.
• Prospecting
• Assist with market intelligence and information gathering of benefit to the hotel.

Management

• Comply with and ensure adherence to all of the hotel’s policies and procedures
• Comply with all occupational health and safety policies and procedures
• Attend all scheduled meetings.
• Maintain a good working relationship with all staff and colleagues throughout the hotel and sister properties
• Maintain in good working order all hotel property in your possession.
• Maintain a positive and professional attitude at all times
• Have working knowledge of budget targets and develop strategies to achieve set targets
• Develop methods and initiatives to increase departmental revenue within the sales team.

General

• Communicate effectively with all other departments
• Attend meetings, training sessions and any other required meeting or training session.
• Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
• Ensure safe work practices are adopted at all time and report any concerns immediately to your direct manager or Director of Human Resources.
• Achievement of budget revenue
• Acquisition of key accounts
• All client requests are followed up on and responded to within same business day.
• Assigned projects are completed within designated timeframes
• Efficient communication platform is consistently maintained
• Maintains an 'executive presence' and upholds high professional standards in all dealings.
• Reports, presentations and other administrative duties are consistently on a high standard 

Education

• Bachelor's degree in Hospitality, Business Administration, or a related field.
• Minimum 2–3 years’ experience in banquets or event sales within a luxury hotel or resort setting.
• Strong negotiation, communication, and interpersonal skills.

Experience

• Previous experience within a hotel sales environment in an internationally recognized hotel chain at managerial level for at least 3 to 5 years within Grenada market.  
• Current/previous responsibility for key accounts and new business generation in identified market(s). 
• Track record of achieving sales targets.
• Existing corporate accounts in Grenada market.
• Demonstrated ability to manage own and others tasks through to conclusion.
• Ability to lead presentations, conduct effective negotiations and close deals.

Technical

• Competent Word, Excel, PowerPoint and software packages
• High proficiency in English language oral and written skills
• Highly organized, able to coordinate the efforts of others and manage multiple assignments and projects. 
• Knowledge of hotel PMS (HIS, Opera) and other industry related software programs. 

Personal Attributes

• ‘Can do’ attitude combined with a high level of energy
• Professionally groomed
• Articulate and confident 
• Effective problem-solving skills 
• Adaptable to and plans for the demands of a 24x7 hotel environment.
• Ability to work to deadlines and maintain composure at all times

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests 
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

The role is based on property in Grenada. No remote work at this time. 

What we offer    

We’ll reward all your hard work with great salary and benefits – in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.

We are an equal opportunities employer.