Client Support Specialist

Job Description

We are currently looking to hire a Client Support Specialist for our growing sales division. As a Client Support Specialist, you will be responsible for promoting and advocating the company’s resume writing services to prospective and/or existing customers. You will also be responsible for handling a high volume of incoming calls with no cold calling required and will report directly to the Director of Operations.

We are currently seeking hard-working, passionate, and sales-focused talent to add to our growing sales team. If you have proven experience in the following areas and looking for a fun & progressive company to join, then we would love to hear from you!

Accountabilities:

• Manage high-volume incoming inquiries and calls
• Promote and recommend professional resume writing services based on the customer’s specific qualifications and needs
• Work with new customers to manage the full onboarding process and all registrations
• Maximize customer engagement and experience by collaborating with the support team and follow proper procedures when addressing any customer’s inquiries
• Monitor and capture all relevant information via CRM to track opportunities and calls

Qualifications

• Bachelor's degree is preferred
• Minimum of 1 year of work experience in a sales/service role
• Strong listening skills with the ability to build rapport with customers
• Pass success in a high-volume call center environment
• Ability to be successful in a dynamic, flexible, and continually changing environment

Additional Information

How to apply:

If you are interested in becoming part of our team please submit your resume and cover letter