QIMA

Quality control, auditing, testing, and compliance

Client Service Coordinator

Customer SuccessConfirmed live in the last 24 hours

Full-timeShenzhen, Guangdong Province, ChinaCN¥6k - CN¥7k /moIn-person

About the Job

Requirements

A university degree in Business or any related course.
At least one year of work experience in a similar position.
Good command of English.

Responsibilities

Maintain good relations with clients.
Communicate with clients by providing quotations, processing orders, and responding to messages.
Handle sensitive issues, including politely reminding clients to pay overdue invoices.
Help clients use the online platform and encourage them to try its functions.

Desired Qualifications

Open to fresh graduates who are highly trainable.

Job Description

The Client Service Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Client Service Supervisor.

Key Responsibilities include:

Communicates efficiently with clients: providing quotations, processing orders, and responding to messages.
Handles some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice
Helps our clients to use our online platform, and encourage them to try out its many useful functions

Qualifications

In order to succeed in this role, you have:

A university degree graduate of Business or any related course
Some work experience in a similar position (at least 1 year)
Open to fresh graduates who are highly trainable
Good command of English

Additional Information

Monthly Numerical Salary Max: 7000
Monthly Numerical Salary Min: 6000

About the Company

QIMA

Quality control, auditing, testing, and compliance

QIMA provides quality control and compliance services to brands, retailers, and importers. It offers inspection, auditing, and testing to ensure product safety, supplier performance, and regulatory compliance across manufacturing facilities worldwide. The services translate into real-time supply chain intelligence that helps clients monitor and improve quality and ESG-related outcomes, with fees-based revenue supported by accreditation from regulatory bodies and international standards. Unlike firms that offer only one aspect of QA, QIMA combines multiple assurance activities with a trusted, accredited framework and simple, client-focused service to give end-to-end visibility and control over supplier performance. The company’s goal is to help clients produce trustworthy products while prioritizing client satisfaction, integrity, and simplicity in operations.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Hong Kong
Founded: 2005

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