Full-Time
Customer Service Representative
Posted on 3/20/2025
Brenntag
5,001-10,000 employees
Global leader in chemical distribution services
No salary listed
Junior, Mid
Calgary, AB, Canada
Canada Citizenship Required
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- 2+ years of experience in Customer Service or similar discipline
- Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking, and decision-making skills
- Excellent interpersonal skills with a passion for collaboration
- Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking
- Excellent written/oral communication skills
- Willingness to work overtime, have on-call hours, or work after hours
- Keeping calm when on customer calls
- Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools
- Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer
- Verifies all shipping, billing, pricing, and purchase order information
- Enters special instructions related to orders, customer requests/code maintenance, and notes
- Updates customer files with quoted pricing, new items, address changes, delivery instructions, etc.
- Communicates and provides necessary support to sales staff while in the field
- Regularly communicates with internal and external customers on various issues
- Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary
- Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking others' orders
- Documents and resolves customer complaints
- Processes customer product returns in a timely manner and in accordance with prescribed and documented procedures
- Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.
- Chemical Distribution or Manufacturing experience is a plus
Brenntag is a leader in chemical distribution, connecting chemical manufacturers with users. The company offers a wide range of services, including distribution, logistics, and customized solutions to meet the specific needs of its clients. Brenntag's operations focus on efficiently delivering chemicals, ensuring that manufacturers can access their target markets and users receive the necessary products. Unlike many competitors, Brenntag emphasizes sustainability and actively participates in climate management and transparency initiatives, addressing the growing demand for accountability from customers and investors. With a history of 150 years, Brenntag continues to adapt to market changes while maintaining its reputation as a reliable partner in the chemical industry.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Mülheim an der Ruhr, Germany
Founded
1874
Simplify's Take
What believers are saying
- Brenntag's partnerships in biotechnology enhance its beauty and personal care offerings.
- Expansion of R&D centers supports advanced material development in CASE and construction.
- Digital tools like CO2Xplorer align with demands for transparent supply chain practices.
What critics are saying
- Local distributors in emerging markets pose a competitive threat to Brenntag.
- Rising raw material costs in Europe may squeeze Brenntag's profit margins.
- Geopolitical tensions in Eastern Europe could disrupt Brenntag's supply chain.
What makes Brenntag unique
- Brenntag is a global leader in chemical distribution with a 150-year history.
- The company offers tailored value-added solutions and extensive logistics services.
- Brenntag focuses on sustainability and climate management in its operations.
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Benefits
Paid parental leave
Education assistance program
Employee assistance program
Health Insurance
Dental Insurance
401(k) Company Match
401(k) Retirement Plan
Flexible Work Hours
Gym/Wellness subsidy
Tuition Reimbursement
Company News
Brenntag eyes functionality and sustainable consumption with protein concepts at IFFA 2025.
Brenntag showcased its sun care portfolio at In-cosmetics Global 2025 in Amsterdam, the Netherlands, from 8 - 10 April.
Brenntag, the global market leader in chemicals and ingredients distribution, today announced a new exclusive distribution agreement with BiCT, a leading European biotechnology company.
US-based Brenntag Specialties has announced an exclusive partnership with HiProMine to distribute its insect-based products for the animal nutrition and pet food industries in Europe.
Brenntag partners with Cambrium to launch skin-identical vegan collagen in key European markets.