Sun King

Off-grid solar home systems provider

Area Collections Executive

Retail & Commercial BankingUpdated on Nov 13

Full-timeNairobi, KenyaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree is required; a course related to criminology is preferred.
At least 2 years of experience is required, preferably in collections or fraud identification and investigation.
Credit management experience in an MFI, bank, fintech, or PAYGO company is an added advantage.
Fraud detection and investigation skills are required.
Advanced Excel skills are required.
Field collections experience is an added advantage.

Responsibilities

Convert delinquent accounts to current customers through overdue client visits and collection calls.
Work with Area Business Managers and Field Sales Executives or Energy Officers to minimize default rates by following up with delinquent customers.
Identify, report, and investigate suspected fraud or tampering cases.
Escalate complex cases, including client complaints, tampering, and fraud, and work closely with the Fraud Management team.
Train field agents on key risk processes, including collection techniques and repossession.
Drive operating rhythms to follow up with agents (Field Officers) and ensure they complete collection calls and repossession tasks on time.
Examine area portfolios and repayment trends, and develop daily, weekly, and monthly strategies to improve collection rates among delinquent customers.
Conduct mystery market visits to verify sales quality, gather insights from different areas, guide strategic direction, and mitigate delinquency and repayment problems.
Provide weekly updates to Sales and Risk management teams on field interventions, results, and customer insights.
Design, pilot, and operationalize collection processes to improve repayments and customer satisfaction.

Desired Qualifications

Credit management experience in an MFI, bank, fintech, or PAYGO company.
Previous work experience in field collections.

Job Location: Kenya

About the role:
The Area collections Executive plays a critical role in managing delinquent accounts and ensuring repayment compliance. This position involves converting overdue accounts into current customers through client visits, collection calls, and strategic follow-ups in team work with Area Business Managers and Field Sales Executives/Energy Officers to minimize default rates.

Convert delinquent accounts to current customers through overdue client visits and performing collection calls.
Working with Area Business Managers and Field Sale Executives/Energy Officers to minimize default rates through follow up on delinquent customers.
Identification, reporting and investigation of suspected Fraud or tampering cases.
Escalation of any complex cases e.g. client complaint, tampering, fraud and working closet with the Fraud Management team.
Training field Agents on the key Risk processes including various collection techniques, repossession etc.
Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
Examining area portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction and mitigate problems of delinquent accounts and repayments.
Providing weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights.
Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.

Hold a bachelor's Degree preferably a Criminology related course
Have at least 2 years of experience preferably in the Collections or Fraud Identification & Investigation
Possess credit management Experience in a MFI/Bank/Fintech/PAYGO company (added advantage).
Demonstrate excellent people relations skills.
Exhibit fraud detection & Investigation skills.
Show attention to detail.
Possess advanced excel skills.
Have problem-solving abilities.
Display good communication and presentation skills.
Have good planning and Organization skills.
Possess previous work experience in Field collections (added advantage).

About the Company

Sun King

Off-grid solar home systems provider

Sun King designs, manufactures, distributes, and finances solar home energy products for off-grid communities in Africa and Asia. Its range includes solar lanterns and solar home systems with inverters and storage that can power lights, radios, phones, and household appliances, all financed through a pay-as-you-go model with small mobile money installments after a low upfront payment. The company differentiates itself with an end-to-end approach—handling product design, manufacturing, distribution, and financing—supported by a large field-agent network and strategic acquisitions like PayGo Energy to expand into clean cooking. Its goal is to increase energy access by helping households leapfrog kerosene and unreliable grids, aiming to reach millions of homes and businesses, including over 2 million in Ethiopia by 2030.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $864.9M
Headquarters: Chicago, IL
Founded: 2008

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