Retailors Netherlands B.V.

Retailer of sportswear and athleisure

Front of House Lead

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeOslo, NorwayNo salary listedIn-person

About the Job

Requirements

Experience in a similar position demonstrating the ability to meet and exceed targets.
Previous experience coaching, training, and developing team members.
Brand knowledge and the ability to represent the brand's attributes.
A commercial mindset.
Excellent communication skills at all levels.
Ability to be flexible and adaptable to business needs.
Experience networking and building relationships.
Proficient use of business systems and current technology.
Willingness to continue learning and developing.
Passion for and knowledge of the brand.
Spoken and written English communication skills.
Ability to work weekends, evenings, and holidays as needed.

Responsibilities

Lead and schedule employee shifts and assign duties.
Provide direction and feedback to workers during shifts.
Model best practices in the assigned area.
Train and coach new employees.
Inspect equipment and communicate repair or replacement needs to management.
Open and close the store according to procedures.
Ensure health and safety standards are followed.
Address customer and employee complaints and resolve conflicts between workers.
Help foster and maintain a positive work environment and provide feedback to the management team.
Support the store opening and closing process.
Track and monitor team sales goals and key metrics, including sales, conversion, units per transaction, average daily transactions, wages, mystery shopper results, turnover, staffing, SKU training, PULSE, and tip-off card follow-up.
Support Store Management in implementing action plans to achieve individual and team results.
Maintain commercial awareness of competitors and local markets.
Represent the company's ethics and values and ensure others do so as well.
Support Store Management in preparing one-on-one meetings for team members.
Coach and develop team members and measure store team performance.
Delegate and supervise tasks within the store team.
Prepare morning and afternoon team update meetings and daily employee plans.
Follow visual merchandising guidelines.
Serve as a product knowledge resource for consumers and entry-level associates.
Ensure merchandise is available on the shopping floor.
Support the back-of-house team with stock management and movement in the stockroom and sales area.
Support the visual merchandising team in preparing the store commercially and arranging merchandise on the sales floor.
Check cash drawers and prepare bank deposits.
Establish a customer-centric mindset to support the customer experience.
Manage customer data gathering and quality.
Handle transactions, complaints, and returns.
Ensure company policies and procedures are followed.
Use business systems and current technology proficiently.
Carry out loss-prevention operations on the sales floor.
Communicate with the IT department and office team about system problems during the shift.

The Lead’s mission is to take dedicated responsibility to monitor & manage the specific areas to drive commercial

success in the store. As our employee who represent Nike we expect to respect their co-workers, our ethics and

values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

▪ Lead and schedule employee shifts and assign duties

▪ Provide direction and feedback to workers during shifts

▪ Know the best practice and be a role model on responsible area

▪ Train and coach new employees

▪ Inspect equipment and communicate the need for repairs or replacements to management

▪ Open and close the store in accordance with procedures

▪ Ensure health and safety standards are followed

▪ Address customer and employee complaints

▪ Resolve conflicts between workers

▪ Help to improve foster and maintain a positive work environment

▪ Help with his feedback to the management team work

▪ Supporting/managing store opening/closing process he Lead’s mission is to take dedicated responsibility to monitor & manage the specific areas to drive commercial

success in the store. As our employee who represent Nike we expect to respect their co-workers, our ethics and

values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

▪ Lead and schedule employee shifts and assign duties

▪ Provide direction and feedback to workers during shifts

▪ Know the best practice and be a role model on responsible area

▪ Train and coach new employees

▪ Inspect equipment and communicate the need for repairs or replacements to management

▪ Open and close the store in accordance with procedures

▪ Ensure health and safety standards are followed

▪ Address customer and employee complaints

▪ Resolve conflicts between workers

▪ Help to improve foster and maintain a positive work environment

▪ Help with his feedback to the management team work

▪ Supporting/managing store opening/closing process

Performance

▪ Track, monitor and ensure the Athlete’s team meets sales goals and key metrics: Sales, Conversion, UPT, ADT,

Wages, Mystery Shopper, Turnover, Staffing, SKU trainings, PULSE, follow up tip off cards on daily basis

▪ Support Store Management in implementing action plans to achieve individual & team results

▪ Build & maintain a strong commercial awareness of competitors & local markets

▪ Represent our ethics and values and make sure other follows as well

People

▪ Support Store Management in preparing One-On-One meetings for the team members

▪ Responsible for coaching & developing team members

▪ Responsible for measuring performance of store team

▪ Delegation and supervision of tasks in the store team

▪ Preparation of morning and afternoon update meetings (huddle) and daily plan for employees

Product

▪ Responsible for following all provided VM Guidelines

▪ Serve as a product knowledge resource for consumers and entry level associates

▪ Responsible for merchandise availability on the shopping floor

▪ Supporting Back of House team in overall stock management & movement in stockroom & on sales area

▪ Support to the Visual Merchandising team in the commercial preparation of the store and support the VM team

in the arrangement of the merchandise on the sales floor

▪ Check cash drawers and prepare bank deposits

Customer Service

▪ Responsible for establishing a client centric mindset to ensure customer experience

▪ Responsible for customer data gathering & quality management

▪ Responsible for transaction, complaint & return handling

Processes & Systems

▪ Responsible that all company policies & procedures are followed

▪ Proficient utilization of business systems & latest technology

▪ Responsible for all operations for loss prevention on the sales floor

▪ Ability to communicate with the IT department and office team in case of system problems on the shift

Minimum Qualifications

▪ Experience in a similar position where the ability to meet & exceed targets has been demonstrated

▪ Previous experience in coaching, training & developing team members

▪ Brand Knowledge & the ability to represent the brands attributes

▪ Commercial mindset

▪ Excellent communication skills at all levels

▪ Ability to be flexible & adaptable to the need of the business

▪ Experience in networking & building relationships

▪ Proficient utilization of business systems & latest technology

▪ Willingness to constantly learn & develop

▪ Passionate & knowledgeable about the brand

▪ Communication skills in English (spoken & written)

▪ Ability to work weekends, evenings and holidays as needed

Why Retailors?

Shaping the future:We drive innovation forward and focus on excellent customer service, data-driven decisions, and continuous development.

Global presence, local roots:With locations in Europe, Canada, Australia, New Zealand, and Israel, we combine international best practices with strong regional expertise.

Performance matters:We actively support talent – with development programs, clear career paths, and opportunities to grow internationally.

Passion for sport & lifestyle:We live the brands we represent and create a work environment full of energy, movement, and team spirit.

Exclusive benefits:Our employees enjoy attractive perks – including discounts in all Nike stores within our network and internal events like Friends & Family.

Grow with us:Our Retailors Academy offers comprehensive training and tools to support your personal and professional growth.

Ready for your next step?
If you love sports, live retail, and want to help shape a dynamic environment – then you’re in the right place.

Join us. Shape the future. Make an impact.

About the Company

Retailors Netherlands B.V.

Retailer of sportswear and athleisure

Retailors Netherlands B.V. is a retailer focused on sports, athleisure, and urban fashion. It sells athletic and streetwear products through a mix of owned and franchised stores across 20 countries and partners with major brands like Nike, Foot Locker, and Converse. Customers browse and buy products in-store or through its franchise network, and the company supports brand partnerships with a wide product range and a loyalty program in Israel. As part of the Fox Group, Retailors aims to grow its business by expanding its brand portfolio and extending its market reach through strategic partnerships and franchising. The company’s goal is to broaden its presence internationally while fostering ongoing improvements and creativity in its operations.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Amsterdam, Netherlands
Founded: Not listed

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