Front of House Lead

T

The Lead’s mission is to take dedicated responsibility to monitor & manage the specific areas to drive commercial

success in the store. As our employee who represent Nike we expect to respect their co-workers, our ethics and

values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

▪ Lead and schedule employee shifts and assign duties

▪ Provide direction and feedback to workers during shifts

▪ Know the best practice and be a role model on responsible area

▪ Train and coach new employees

▪ Inspect equipment and communicate the need for repairs or replacements to management

▪ Open and close the store in accordance with procedures

▪ Ensure health and safety standards are followed

▪ Address customer and employee complaints

▪ Resolve conflicts between workers

▪ Help to improve foster and maintain a positive work environment

▪ Help with his feedback to the management team work

▪ Supporting/managing store opening/closing process he Lead’s mission is to take dedicated responsibility to monitor & manage the specific areas to drive commercial

success in the store. As our employee who represent Nike we expect to respect their co-workers, our ethics and

values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

▪ Lead and schedule employee shifts and assign duties

▪ Provide direction and feedback to workers during shifts

▪ Know the best practice and be a role model on responsible area

▪ Train and coach new employees

▪ Inspect equipment and communicate the need for repairs or replacements to management

▪ Open and close the store in accordance with procedures

▪ Ensure health and safety standards are followed

▪ Address customer and employee complaints

▪ Resolve conflicts between workers

▪ Help to improve foster and maintain a positive work environment

▪ Help with his feedback to the management team work

▪ Supporting/managing store opening/closing process

Performance

▪ Track, monitor and ensure the Athlete’s team meets sales goals and key metrics: Sales, Conversion, UPT, ADT,

Wages, Mystery Shopper, Turnover, Staffing, SKU trainings, PULSE, follow up tip off cards on daily basis

▪ Support Store Management in implementing action plans to achieve individual & team results

▪ Build & maintain a strong commercial awareness of competitors & local markets

▪ Represent our ethics and values and make sure other follows as well

People

▪ Support Store Management in preparing One-On-One meetings for the team members

▪ Responsible for coaching & developing team members

▪ Responsible for measuring performance of store team

▪ Delegation and supervision of tasks in the store team

▪ Preparation of morning and afternoon update meetings (huddle) and daily plan for employees

Product

▪ Responsible for following all provided VM Guidelines

▪ Serve as a product knowledge resource for consumers and entry level associates

▪ Responsible for merchandise availability on the shopping floor

▪ Supporting Back of House team in overall stock management & movement in stockroom & on sales area

▪ Support to the Visual Merchandising team in the commercial preparation of the store and support the VM team

in the arrangement of the merchandise on the sales floor

▪ Check cash drawers and prepare bank deposits

Customer Service

▪ Responsible for establishing a client centric mindset to ensure customer experience

▪ Responsible for customer data gathering & quality management

▪ Responsible for transaction, complaint & return handling

Processes & Systems

▪ Responsible that all company policies & procedures are followed

▪ Proficient utilization of business systems & latest technology

▪ Responsible for all operations for loss prevention on the sales floor

▪ Ability to communicate with the IT department and office team in case of system problems on the shift

Minimum Qualifications

▪ Experience in a similar position where the ability to meet & exceed targets has been demonstrated

▪ Previous experience in coaching, training & developing team members

▪ Brand Knowledge & the ability to represent the brands attributes

▪ Commercial mindset

▪ Excellent communication skills at all levels

▪ Ability to be flexible & adaptable to the need of the business

▪ Experience in networking & building relationships

▪ Proficient utilization of business systems & latest technology

▪ Willingness to constantly learn & develop

▪ Passionate & knowledgeable about the brand

▪ Communication skills in English (spoken & written)

▪ Ability to work weekends, evenings and holidays as needed

Why Retailors?

Shaping the future:We drive innovation forward and focus on excellent customer service, data-driven decisions, and continuous development.

Global presence, local roots:With locations in Europe, Canada, Australia, New Zealand, and Israel, we combine international best practices with strong regional expertise.

Performance matters:We actively support talent – with development programs, clear career paths, and opportunities to grow internationally.

Passion for sport & lifestyle:We live the brands we represent and create a work environment full of energy, movement, and team spirit.

Exclusive benefits:Our employees enjoy attractive perks – including discounts in all Nike stores within our network and internal events like Friends & Family.

Grow with us:Our Retailors Academy offers comprehensive training and tools to support your personal and professional growth.

Ready for your next step?
If you love sports, live retail, and want to help shape a dynamic environment – then you’re in the right place.

Join us. Shape the future. Make an impact.