Customer Service Team Member
About the job
- A genuine passion for customer experience with energy and enthusiasm.
- The ability to approach, connect, and confidently interact with customers.
- Enthusiasm for learning about products and services and readiness to lend a hand across different areas of the store.
- The ability to act with integrity, work safely, and do your best.
- Availability to work flexible hours, including late nights, early mornings, and weekends.
- Applicants must be aged 15 or over.
- Provide customers with the best experience across the store.
- Work as part of the Builders team in a hands-on role involving manual handling and stock movement.
- Manage stock efficiently while keeping the workspace clean, tidy, and well organized.
- Serve customers at the checkout registers.
- A current forklift license is desirable but not essential.
About the company
Bunnings operates as an Australian and New Zealand home-improvement retailer and trade supplier. It sells building materials, hardware, garden products, tools, and home and lifestyle goods. In practice, warehouse-format stores, smaller locations, trade services, digital commerce, and supply operations serve consumers and professional customers. The profile covers Bunnings' core operating markets and does not extend to every Wesfarmers business. Roles span retail, trade sales, merchandising, distribution, ecommerce, technology, and support offices.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Australia
Founded
N/A
Simplify's Take
What believers are saying
- FY26 revenue reached A$20.4 billion, with earnings rising 5.1% to A$2.46 billion.
- Digital sales rose to 7.6% of revenue, proving omnichannel adoption is accelerating.
- TAXIBOX and Grafico launches expand higher-margin services and impulse-driven DIY baskets.
What critics are saying
- Mike Schneider exits in February 2027, and Rachael McVitty inherits a complex transition.
- Blackwoods and Workwear Group integration on 1 July 2026 risks service disruption and margin dilution.
- Residential construction stays subdued, and Bunnings relies heavily on housing-linked demand.
What makes Bunnings unique
- Bunnings’ 288 warehouses anchor a national DIY-and-trade funnel unmatched in Australia.
- Buddy AI and Hammer Media fuse project advice, shopping, and retail media.
- Blackwoods and Workwear Group add industrial depth, giving Bunnings stronger SME reach.
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Benefits
Parental Leave
Flexible Work Hours
Company News
Chery Stockman reservations open on 1 October with pre-launch customer offer. Chery Australia has today opened the official reservation program for its highly anticipated Stockman diesel hybrid ute, giving Australian customers the opportunity to secure their place in line ahead of the vehicle's official sales launch. From 1 October 2026 until official sales commence, customers who place a Stockman reservation online will be eligible for an exclusive pre-launch incentive package, designed to provide additional value to early adopters. The pre-launch reservation offer includes: * $2,000 Bunnings gift card * Three years / 45,000km of complimentary scheduled servicing * Priority reservation of the Stockman in Matte Silver Chery is excited to have entered an exclusive partnership with Bunnings to support the launch of the new Chery Stockman, bringing together two brands that share a strong connection with Australian lifestyles. The partnership reflects the Stockman's positioning as a versatile and capable dual-cab ute, designed to support Australians across work, weekends and everyday adventures. As part of the pre-launch reservation program, customers who secure their Stockman reservation from 1 October will receive a $2,000 Bunnings Gift Card, providing an added benefit that complements the vehicle's practical, go-anywhere character. The Stockman is an important addition to Chery's expanding Australian line-up, bringing the brand into the competitive dual-cab ute segment and broadening its offering to Australian customers. "Opening reservations for the Stockman marks an important milestone for Chery in Australia," said Lucas Harris, Chief Operating Officer, Chery Australia. "We've had a phenomenal response to the Stockman since the first announcement, and the reservation program gives customers the opportunity to secure their place ahead of the official sales launch, while also receiving a valuable pre-launch offer." "The Stockman represents another significant step in the expansion of the Chery brand in Australia, and we look forward to sharing more details with customers as we move closer to its official launch." Further information, including pricing, specifications and official sales launch timing, will be announced closer to the Stockman's arrival in Australian showrooms. Chery Stockman reservations open online from 1 October 2026, with deliveries commencing from 1st Feb 2027. Pre-launch reservation offer: $2,000 Bunnings gift card | 3 years/45,000km free servicing | Matte Silver reservation colour Terms and conditions apply. The $2,000 Bunnings gift card is subject to applicable offer terms. Reservation, servicing and vehicle availability conditions apply. Further details will be available at the time of reservation. This offer is promoted and administered by Chery Motor Australia. Andrew Bistak When he's not trying to save the world, Andrew enjoys travel (although loathes turbulence), going to the movies, reading and being a dad to his two dogs (and now twins) with his wife.
Bunnings FY26 results highlight the growing connection between stores and digital retail. September 5, 2026 Bunnings closed FY26 with A$20.4 billion in revenue, up 4.1%, while total store sales increased 4.0%. Digital sales now represent 7.6% of total sales, up from 6.5% a year earlier, showing how digital commerce is becoming more closely integrated with Bunnings' physical store network. The retailer is also expanding its in-store media footprint. Hammer Media now operates more than 580 screens across around 250 Bunnings stores, adding another digital layer to the customer experience inside the store. Bunnings remains a store-led retailer. But store-led no longer means store-only. Digital commerce, AI, retail media, fulfilment and store technology are increasingly being developed around the same physical network, creating a more connected operating model across channels. This convergence between store investment and digital capability will be a key part of the conversation at Retail Show Australia 2026 this September.
Australia's most trusted brand of 2026 has been crowned. September 3, 2026 - 4.31pm Bunnings has solidified its status as Australia's most loved retailer, claiming the prestigious 'Best of the Best' title at the 2026 Roy Morgan Most Trusted Brand Awards. The hardware giant has now scored three consecutive overall victories and maintained a top-three spot in consumer trust every year since 2019, a streak of customer loyalty that holds firm even as other major corporate brands suffer sharp reputational declines. In addition, Bunnings has an unblemished record with eight straight victories as the 'Most Trusted Retail Brand of the Year' category from 2019 to 2026. "The reasons Australians give for their high trust in Bunnings are remarkably practical ones," Roy Morgan CEO Michele Levine said. "They trust Bunnings for 'low, affordable and fair prices,' for 'knowledgeable and professional staff,' for 'good quality products and services,' for its 'focus on the customer;' and for an 'extensive range of products that meets the needs of their customers'. You may also like "Taken together, comments from Australians are not the ingredients of a campaign claim so much as a consistent experience, repeated often enough, and reliably enough, to become public confidence." Aldi has been named the most trusted in the Supermarket and Convenience category for a third year in a row. Levine noted Aldi had "consistently delivered a high level of trust in recent years and has now been recognised as Australia's Most Trusted Supermarket for a third straight year". "ALDI's strong performance is based on high levels of Trust, and just as importantly, low levels of Distrust which results in a high Net Trust Score overall." Kmart has been named Australia's most trusted Department & Discount Department Store for an eighth year in a row, and Cadbury was named most trusted in the Food and Beverage category for a fifth consecutive year. Other brands enjoying impressive winning streaks include Toyota in the Automotive category, Australia Post in the Services, NRMA in Insurance, Samsung in Consumer Products, and CSL Limited in Pharmaceutical, with each winning eight years in a row. The Salvation Army won for Charity of the Year and the CSIRO took out Government Services Brand of the Year after five previous wins. Roy Morgan's results and insights are based on analysis of surveys with more than 21,000 Australians each year via the ongoing Risk Monitor, conducted by Roy Morgan since 2018. Roy Morgan Trusted Brand Awards for 2026 full list of winners. * Retail: Bunnings * Department and Discount Department Stores: Kmart * Charities: The Salvation Army * Services: Australia Post * Automotive: Toyota * Superannuation and Wealth Management: AustralianSuper * Consumer Products: Samsung * Technology: Apple * Food and Beverage: Cadbury * Payments, Cards and Loans: PayPal * Pharmaceutical: CSL / CSL Limited * Insurance: NRMA * Private Health Insurance: HBF * Banks: Commonwealth Bank * Government Services: CSIRO * Utilities: Red Energy * Media: ABC * Mining and Petroleum: BHP * Travel and Tourism: Virgin Australia * Telecommunications: Aussie Broadband * Video Sharing Services and Social Media: YouTube * Supermarkets and Convenience Stores: ALDI * 'Best of the Best' Most Trusted Brand for 2026: Bunnings Roy Morgan's results and insights are based on analysis of surveys with more than 21,000 Australians each year via the ongoing Risk Monitor, conducted by the organisation since 2018. For brands or industries with fewer mentions, also conducting deep-dive surveys to understand Australians' perceptions and drivers of these at a deeper level.
Australia's most trusted brand wins for third straight year. Roy Morgan has crowned its 2026 trust leader, while eight brands extended unbeaten category runs dating back to 2019. By Tom Gosby Published Sep 3, 2026 Bunnings has held onto Australia's trust crown, taking out Roy Morgan's 'Best of the Best' Most Trusted Brand award for a third consecutive year. The hardware retailer also extended its unbeaten run as Retail Brand of the Year to eight years, having won the category every year since the Trusted Brand Awards began in 2019. Roy Morgan recognised 22 category winners for 2026, with 19 retaining their titles from last year. Bunnings extends its winning streak. Bunnings has remained among Australia's top three most trusted brands throughout the past eight years. Roy Morgan said Australians cited its prices, staff, product quality, customer focus and range among the reasons they trusted the retailer. Roy Morgan chief executive Michele Levine said: "There are several standouts for the year and once again the 'Best of the Best Most Trusted Brand' has been awarded to Bunnings - a third straight victory for the hardware retailer." "Just as impressively, Bunnings has an unblemished record with eight straight victories as the 'Most Trusted Retail Brand of the Year' (2019-2026) - an outstanding result amidst a challenging economic environment." The leading media trade publication in Australia. Eight brands remain unbeaten since 2019. Bunnings is one of eight brands to win its category in every year of the awards. Kmart, Toyota, Australia Post, Samsung, NRMA, CSL and the ABC have also recorded eight consecutive category victories. ALDI has now been named Supermarket of the Year for three years running. The Salvation Army, CSIRO and HBF returned to the winners' circle after previously holding their respective titles. The Salvation Army was named Charity of the Year for the first time since 2023. CSIRO reclaimed Government Services Brand of the Year after last winning in 2024, while HBF returned as Private Health Insurance Brand of the Year after a previous win in 2023. Roy Morgan Trusted Brand Awards 2026 winners. * Retail: Bunnings * Department and Discount Department Stores: Kmart * Charities: The Salvation Army * Services: Australia Post * Automotive: Toyota * Superannuation and Wealth Management: AustralianSuper * Consumer Products: Samsung * Technology: Apple * Food and Beverage: Cadbury * Payments, Cards and Loans: PayPal * Pharmaceutical: CSL / CSL Limited * Insurance: NRMA * Private Health Insurance: HBF * Banks: Commonwealth Bank * Government Services: CSIRO * Utilities: Red Energy * Media: ABC * Mining and Petroleum: BHP * Travel and Tourism: Virgin Australia * Telecommunications: Aussie Broadband * Video Sharing Services and Social Media: YouTube * Supermarkets and Convenience Stores: ALDI How Roy Morgan measures brand trust. The 2026 awards cover the 12 months to June and are based on Roy Morgan's Risk Monitor. The ongoing survey conducts approximately 1,500 to 2,000 interviews each month and measures trust and distrust across more than 1,000 brands in 27 industry sectors. Respondents are asked, without prompting, which brands and companies they trust or distrust and why. Winners are determined by their levels of trust and distrust, producing Roy Morgan's 'Net Trust' measure. Levine said maintaining trust remained an important factor for major Australian brands: "The Roy Morgan Trusted Brand Awards show that building and maintaining high levels of trust - and importantly preventing distrust - is a key ingredient in the success of many of Australia's most prominent brands."
Grafico and Bunnings launch new DIY SAV film range. 4 September 2026 A peel-and-stick film solution from Melbourne-based creative design studio Grafico - that The Block viewers have repeatedly seen transform clear glass into a fluted/reeded look popularised in high-end architecture and interiors - is now going to be available through Bunnings stores nationwide in a new take-home tube format. Available for a limited time only, timed to align with the product's feature role in the latest series of The Block - this time in Mt Eliza - Grafico Founder and CEO, Damian Corney and his team, have had to pull out all the stops to get the product packaged and ready in time for this huge national opportunity. Corney says: "The timeline came together fast. After pitching the take-home tube concept to Bunnings earlier this year, in the end we had weeks, not months to design new retail packaging, finalise production and get stock into stores in time for this September deadline, which was aligned with the film's continued feature role throughout The Block 2026." Previously, Grafico has sold the film by the metre to a loyal following online, as its' popularity has gone viral across social media as a cult favourite of take-home DIYers who follow The Block. This Bunnings launch marks the first time the product will be available nationally, in a ready-to-go, DIY-friendly tube format on shelves across Bunnings, perfectly packaged for those last minute weekend DIY projects. The product and packaging design itself was completed in Grafico's Melbourne studio, but to meet the hugely accelerated Bunnings distribution timelines - a process that would normally take 3 months crammed into as many weeks! - Corney himself flew to the company's subsidiary film manufacturing factory in Guangzhou, China, to oversee the operation and drive the logistics. Also having to navigate a terrible typhoon season in China, Corney adds: "I was on a plane to our factory within weeks of getting the green light, because there wasn't another way to hit September. But after working on The Block for 12 years, we have learnt to thrive on these sorts of tight, demanding deadlines and this was obviously not an opportunity to be missed." The take-home, fluted-glass film will be available in Grafico's signature clear colour - with the potential for other colours to follow - packaged in tubes containing metre-length rolls in a set size of 1.2 x 2.2m piece, ready-to-install format designed for DIY application. Grafico currently offers a smoked and tea/amber colour on their website too. Corney, clutching a set of freshly minted awards from September's biennial ASGA Gala Awards dinner, notes: "The product dimensions allow customers to complete popular projects such as covering a full glass door or even a shower screen. You can also join the sheets of film to cover larger windows if required." "Remember, this is a limited drop and sure to sell out fast, so we urge all DIYers to check out stocks at your local Bunnings store via bunnings.com today."