GCS Technologies

On-demand cloud and data-center IT services

Network Operations Center Technician

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timeAustin, TX, USA$40k - $50kIn-person

About the Job

Requirements

Professional and effective written and oral communication, including telephony skills, active listening, and customer care.
Basic computer, operating system, and application knowledge.
Basic understanding of networking technologies and components such as switches, routers, and firewalls.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Ability to organize and prioritize work and adapt to changes quickly.
Self-motivation and ability to work in a fast-moving, team-based environment.
Ability to participate in an after-hours rotation.
Ability to lift 50 pounds.
Must pass a drug and background screening.

Responsibilities

Act as a point of contact for all types of service requests.
Communicate directly with customers as needed.
Assist in coordinating support teams to maximize utilization and improve communication.
Monitor alert systems and take appropriate action.
Assist in managing the emergency process for support requests requiring escalation.
Work with support technicians and management to provide excellent service.
Continuously develop technical skills by resolving a portion of incoming support cases to enable progression to a technical support role.
Provide feedback on opportunities to improve process and workflow efficiency.

Network Operations Center (NOC) Technician

GCS Technologies · Austin, United States · Full-time · Posted 2021-11-23

Salary: USD 40,000–50,000

Workplace: on_site

Department: Operations

Description

The NOC Team is the heart of our Support Operations division and an entry-level technical role.

This is a fast paced role that requires a shift in focus multiple times per hour and prioritization of work on the fly. The NOC handles all incoming tasks such as support and dispatch requests, technical systems alerts, resource coordination and interdepartmental communication, as well as resolving a portion of incoming support cases.

Essential Duties and Responsibilities:

Act as a point of contact for all types of service requests.
Communicate directly with customers as needed.
Assist in coordination of the support teams to maximum utilization and improve communication.
Monitor alert systems and take appropriate action.
Assist in management of the emergency process for support requests requiring escalation.
Work with support technicians and management to do whatever is necessary to provide excellent service.
Continuously develop technical skills by resolving a portion of incoming support cases to enable progression to a technical support role.
Provide feedback on opportunities to improve process and workflow efficiency.

Requirements

Professional and effective written and oral communication as well as excellent interpersonal skills: such as telephony skills, active listening and customer-care.
Basic computer, operating system and application knowledge.
Basic understanding of networking technologies and components such as switches, routers and firewalls.
Understanding of support tools, techniques, and how technology is used to provide IT services.
Ability to organize and prioritize work and adapt to changes quickly.
Self-motivated with the ability to work in a fast moving, team based environment.

Additional Requirements

Participate in after hours rotation.
Must be able to lift 50lbs.
Must pass a drug and background screening.

Benefits

Flexible Paid Time Off
401k
Medical/Dental/Vision Insurance available
Life and AD&D Insurance
Disability Insurance

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About the Company

GCS Technologies

On-demand cloud and data-center IT services

GCS Technologies is an IT service provider focused on cloud and data center technologies. It helps organizations manage IT costs and meet business objectives by offering On-Demand IT, a scalable service model that lets customers scale resources up or down without long-term contracts. Their approach includes advising on efficient, secure ways to support staff and systems, whether creating a work-from-home setup or migrating data center operations to the cloud. The company differentiates itself with a flexible, pay-as-you-go model and a long track record of customer satisfaction (94%), backed by two decades of experience. The goal is to give customers predictable, economical access to IT infrastructure and services while minimizing security and operational risks.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: 2000

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