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TopView Group

Sightseeing and visitor experience operator

Brand Ambassador/Server

Part-Time
$19.50 - $20.50
Entry
Chicago, IL, USA
In Person
Food Service & HospitalityDining, Bar & Counter Service

About the job

Requirements
  • Previous experience in hospitality or food service is strongly preferred, but not required.
  • Knowledge of culinary terminology and food preparation techniques is beneficial.
  • Time management skills to prioritize and manage tasks effectively.
  • Customer service skills to provide a positive dining experience for guests.
  • Ability to work in a fast-paced and changing environment while maintaining attention to detail.
  • Experience bussing tables and maintaining cleanliness in the dining area.
  • Ability to engage with guests through excellent communication.
  • Interpersonal skills to build rapport and establish positive relationships with customers and colleagues.
  • Enthusiastic and outgoing personality, with an interest in travel, tourism, and exploring new destinations.
  • Knowledge of Chicago attractions, landmarks, and tourist hotspots is strongly preferred.
  • Ability to work evenings, weekends, and holidays as needed, with potential for remote or offsite assignments.
  • Full weekend and holiday availability is requested in the application question.
Responsibilities
  • Greet and seat guests in a friendly and welcoming manner.
  • Offer the tea menu throughout the tour.
  • Recommend menu items and answer menu questions accurately and efficiently.
  • Engage with visitors throughout their dining experience to ensure guest satisfaction.
  • Clear tables and reset them efficiently for subsequent guests and trips.
  • Communicate and collaborate with team members to support guest service.
  • Organize and track required materials onboard.
  • Maintain clear communication with kitchen and bus operations teams.
  • Clean and reset the bus between trips.
  • Welcome guests, check and scan tickets, and direct guests to the bus and pickup location.
  • Inform guests about departure times, stop locations, and other necessary information.
  • Collect guest information to help resolve customer service issues and concerns.
  • Coordinate with colleagues, bus operators, dispatchers, and managers to execute daily operations.
  • Take responsibility for company equipment.
  • Monitor the safety of employees and guests.
  • Conduct and submit reports as assigned.
Desired Qualifications
  • Prior experience in customer service, hospitality, and marketing is advantageous but not required.

About the company

TopView Group is best understood as a sightseeing and visitor-experience operator. Local guest-service, driving, marine, food-service, maintenance, and sales teams operate the experiences. Its brands run hop-on sightseeing, themed bus experiences, harbor cruises, bike rentals, and ticketing services in major destinations. Central functions support scheduling, technology, partnerships, marketing, finance, and expansion. The scope follows TopView's portfolio represented on its official group and recruiting sites. Its workforce connects frontline delivery with the specialist, operational, technical, and business teams that support the organization.

Company Size

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Company Stage

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Total Funding

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Headquarters

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Founded

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Simplify Jobs

Simplify's Take

What believers are saying

  • Topview raised $5.5 million in February 2026, extending its Series A to $14 million.
  • Topview 4.0 launched in 2026, unifying text, image, voice, and video generation.
  • TopView reports 5 million users and over 500,000 daily videos, signaling strong demand.

What critics are saying

  • Go New York Tours faces a $2.1 million unpaid idling-fines burden in 2026.
  • TopView’s hostile competition in Times Square spawned trademark and harassment litigation.
  • Street-level tour sales invite imitators, customer conflict, and regulatory scrutiny in crowded markets.

What makes TopView Group unique

  • TopView Group combines hop-on hop-off tours, cruises, bike rentals, and software products.
  • Its Attraction Pass bundles reservations, bus access, and attractions in one app.
  • TopView operates in New York and London with in-house technology and branded events.

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Benefits

  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Paid Vacation
  • Flexible Work Hours

Company News

PhillyVoice
May 9th, 2024
A giant pink bus is hosting tea parties while giving tours of Philly

Tea Around Town, an experience run by New York City-based TopView Sightseeing, launched Philly tours last month.