Revenue Assurance Senior Business Analyst

Job Summary:

The Revenue Assurance Senior Business Analyst partners with business and technical teams across Retail Operations to analyze complex processes and data, define business requirements, identify revenue leakage and control gaps, and recommend sustainable solutions. This role supports revenue assurance reporting, governance, and continuous improvement by translating findings into actionable insights, facilitating cross-functional alignment, and monitoring results.

Essential Duties/Responsibilities:

• Analyze end-to-end business processes, data flows, controls, and system interactions to identify revenue leakage, operational risks, and improvement opportunities.
• Elicit, document, validate, and manage business, functional, reporting, and control requirements with stakeholders.
• Translate business needs into process maps, data requirements, user stories, acceptance criteria, and recommendations for business and technical teams.
• Perform data analysis, reconciliation, trend analysis, and root-cause analysis to quantify issues and support fact-based decisions.
• Develop and maintain dashboards, scorecards, KPI definitions, and recurring reporting that provide visibility into revenue assurance performance.
• Facilitate discovery sessions, process reviews, requirements workshops, and solution discussions with cross-functional stakeholders.
• Support the design, documentation, and assessment of business controls, including process ownership, evidence requirements, and escalation paths.
• Partner with process owners and project teams to evaluate solution options, assess impacts, prioritize enhancements, and support implementation.
• Develop test scenarios, support user acceptance testing, validate results, and track defects or actions through resolution.
• Monitor implemented improvements and controls to confirm expected outcomes, identify emerging issues, and recommend further action.
• Prepare clear analyses, presentations, and executive-ready summaries that communicate findings, risks, recommendations, decisions, and next steps.

Working Conditions:

• Hybrid 2-4 days in office
• Minimal travel.
• Standard Monday-Friday schedule. Availability outside normal business hours as needed.

Minimum Requirements:

• Bachelor's degree in business, finance, accounting, information systems, analytics, or a related field, or equivalent work experience.
• 5+ years of business analysis, process improvement, operations, finance, billing, credit and collections, audit, or revenue assurance experience.
• Experience eliciting and documenting business requirements, analyzing complex processes and data, and supporting cross-functional initiatives.
• Experience with process mapping, root-cause analysis, KPI development, testing, and implementation support.
• Strong proficiency in Excel and experience with Power BI or comparable analytics and visualization tools.
• 2+ years of utility energy experience preferred

Additional Knowledge, Skills and Abilities:

• Advanced analytical and problem-solving skills, with the ability to synthesize complex information and identify practical solutions.
• Strong business process analysis, requirements documentation, data interpretation, and control assessment capabilities.
• Effective workshop facilitation, stakeholder management, and cross-functional collaboration skills.
• Ability to influence without direct authority, manage competing priorities, and drive actions to closure.
• Clear written, verbal, and presentation skills, including the ability to communicate technical or analytical findings to business and executive audiences.
• Working knowledge of governance, internal controls, change management, and continuous improvement practices.
• High attention to detail, sound judgment, intellectual curiosity, and a collaborative, results-oriented mindset.