Field Service Engineer Intern

Company Information

PACCAR is a Fortune 500 company recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light--, medium- and heavy-duty trucks under the Kenworth, Peterbilt, and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology, and truck parts related to its principal business.

We’re investing in sustainability for the long haul. We are a purpose-led, values-driven company that believes the work we do today makes a difference tomorrow. Whether you are starting out your career or continuing to build upon one, PACCAR provides opportunities for both! Join a community of professionals that is helping build the best in industry products and services that keep our communities running! 

Kenworth Truck Company: Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium-duty diesel-electric hybrids.

Requisition Summary
Kenworth Division of PACCAR is seeking a highly motivated Engineering Intern interested in gaining hands-on experience supporting field service engineering activities within an industry-leading manufacturing company. This internship provides the opportunity to work alongside electrical, mechanical, and software engineers to investigate field concerns, support product improvements, enhance vehicle reliability and serviceability, and contribute to real-world engineering solutions for heavy-duty truck applications. We are pleased you are seeking an internship with PACCAR and wish you the best of luck!

Job Functions / Responsibilities

• Work as part of a multi-disciplinary team with electrical/mechanical engineers, software engineers, and Field Service representatives to address dealer/customer concerns on vehicles already in service
• Follow product change project processes to provide service-related feedback into new product development
• Ensure industry-leading serviceability and reliability are met, maintained, and exceeded on all components
• Provide Field feedback to different engineering groups, and work to manage corrective action flows for related opportunities
• Drive collaborative efforts effectively with cross-divisional counterparts supporting global design inputs as well as corrective actions on existing designs.
• Manage new product infant care Field defect identification, reporting, and corrective actions
• Develop and execute effective communications for both awareness of concerns, available field corrective actions, and longer-term solution detail

Skills / Competencies

• Exceptional problem-solving skills and drive to develop innovative solution direction for issues reported in the Field
• Ability to work in a fast-paced, lean, collaborative team environment
• Excellent communication, interpersonal, and planning/tracking skills
• Competency with standard office software (word processing, spreadsheets, etc.)
• Able to learn and use new processes and techniques and resourcefully solve complex technical issues
• Commitment to reliability, value, and quality in all aspects of work
• Willingness to grow continuously, both personally and professionally with strong results and goal-driven orientation

Additional Attributes

• Familiarity with Failure Reporting And Corrective Action Systems
• Demonstratable ability to analyze hardware and firmware designs
• Moderate abilities in using data analysis software
• Understanding of complex designs and applications as it impacts electrical/electronic systems, software-driven functionality, and their uses in heavy duty truck applications

Education

Currently enrolled in an undergraduate or graduate program pursuing a degree in one of the following disciplines: Engineering (Electrical, Automotive, or Mechanical),or other related degrees.

• Junior or senior standing preferred

Paccar Benefits

As a U.S. PACCAR intern, you have a full range of benefit options, including:

• Competitive salary and 401k with up to a 5% company match
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings accounts (HSA)
• EAP services: including wellness plans, estate planning, financial counseling, and more
• Global Fortune 500 company with a wide array of growth, training, and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field

Additional Job Board Information

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors, including your education, training, or experience. The salary range for internship positions is $25 an hour for undergraduate students and $30 an hour for graduate students. Additionally, this role is eligible for a range of benefit options listed above.

If you would like more information about what makes PACCAR an excellent place to work, please visit the PACCAR Career Site. PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.