Service Delivery Manager: AI Platforms
NTT Data
Service Delivery Manager: AI Platforms
NTT Data
Global IT services and consulting provider.
| • Strong service delivery and IT service management capability, including practical application of ITIL practices. • Deep knowledge of enterprise IT services and the ability to manage complex services across multiple technology domains, locations, cultures and supplier boundaries. • Strong business and commercial awareness, with the ability to balance service quality, risk, consumption, cost and customer outcomes. • Excellent analytical skills, with the ability to convert operational data, employee experience feedback and satisfaction trends into clear insights, service narratives and prioritised actions. • Excellent stakeholder engagement, facilitation, negotiation, influence management and executive communication skills. • Excellent written communication, documentation, governance reporting and presentation skills. • Ability to lead complex escalations, rapidly appraise situations, coordinate stakeholders and drive resolution. • Proven ability to develop and execute service improvement plans through to measurable closure. • Ability to manage multiple priorities with strong attention to detail, sound judgement and an outcome-focused approach. • Comfortable working through ambiguity, competing priorities and cross-functional dependencies. • Working knowledge of AI/ML platforms and cloud environments such as Azure, AWS or GCP. • Understanding of incident, problem, change, service level, continuity, capacity, supplier and risk management. • Ability to identify and shape new service initiatives or projects based on stakeholder and business needs. |
NTT DATA is a global IT and business services provider that helps organizations run and transform their technology and operations. It delivers consulting, industry solutions, cloud migration, cybersecurity, data analytics, and managed services to modernize systems and processes. It differentiates itself through its large scale, deep sector expertise in banking, healthcare, manufacturing, public sector, and automotive, and its broad ecosystem of partners with Microsoft, SAP, AWS, and Salesforce. Its goal is to help large enterprises digitally transform and optimize operations at scale using cloud-native approaches and secure IT environments.
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