Senior Sales Operations Manager

Job Description Summary

As the NAM Senior Sales Operations Manager, you will serve as a critical pillar supporting our growth strategy across the North America Strategic Account Management (SAM) organization. Reporting directly to the Electrification Sales Operations Leader with a dotted line to the VP of North America Business Development, you will act as the strategic backbone for our SAMs.
In this high-profile role, you will leverage a data-driven mindset to optimize data visibility across ITO and OTR—driving cross-BL coordination to maximize share of wallet and enhance customer Net Promoter Score (NPS) across our strategic accounts. Additionally, you will champion a LEAN culture to streamline commercial processes, ensure robust data integrity, and establish a best-in-class account management system.

Job Description

Key Responsibilities

• Systems, Data & Analytics Management:
  • Serve as the lead administrator for Strategic Account Manager (SAM) reporting within Salesforce, utilizing advanced analytical tools (CRMA, Tableau, PowerBI) to turn complex data into actionable commercial insights.
  • Maintain strict data integrity and champion data hygiene initiatives—including improving commercial customer master data across both ITO and OTR.
  • Partner with the Electrification Sales Operations leader to build and maintain consistent dashboards and forecasting algorithms across all BLs.
• Reporting, Forecasting & Key Performance Indicators (KPIs):
  • Track and elevate performance analytics across core metrics, including volume, pipeline health, share of wallet, NPS, and OTR-related KPIs aligned with SQDC (Safety, Quality, Delivery, and Cost).
  • Translate ad-hoc analytical requests from executive leadership into structured, recurring reporting frameworks.
• Sales Process Optimization & Operating Rhythm:
  • Define, own, and execute the SAM operating rhythm and cadence, including regular operating reviews and reporting deliverables.
  • Support SAMs in maintaining comprehensive account plans, collaborating with cross-BL functions (ITO, OTR, Supply Chain, Quality) to capture critical health data.
  • Act as the primary liaison for SAMs to coordinate action plans that improve our positioning and relationships with strategic accounts.
• Commercial Governance & Sales Incentive Compensation (SIC):
  • Manage the commercial point-of-contact responsibilities for SAM Sales Incentive Compensation (SIC), assisting with target-setting, tracking, and partnering with Total Rewards to ensure timely calculations and payouts.

• Problem Solving & LEAN Execution:
  • Apply sound judgment to complex commercial challenges, delivering data-driven recommendations and constructively challenging stakeholders to drive continuous improvement.
  • Drive a LEAN mindset into daily operations—automating regular reporting, eliminating redundant tasks, and creating robust self-service capabilities for the SAM team.

Required Qualifications

• Bachelor’s degree from an accredited university or college or equivalent experience.
• Minimum of 6 years of experience in Sales Operations or Commercial Leadership, ideally within the power transmission and distribution industry.
• Advanced proficiency in Salesforce and dashboard analytics.

Desired Characteristics

• Communication: Exceptional oral and written communication skills in English; proven ability to distil complex data concepts into clear, executive-ready presentations.
• Leadership: Strong interpersonal skills with a demonstrated ability to influence cross-functional teams without direct authority.
• Project Management: Demonstrated ability to document, plan, and execute projects from inception to completion.
• Analytical Mindset: Exceptional capability to analyze disparate data sets, identify operational bottlenecks, and resolve problems creatively and independently.
• Proven ability to make independent decisions, and manage conflicting priorities in a fast-paced environment

• Adaptability: Proven track record of participating in cross-functional process improvements and quickly grasping new ideas in a dynamic organizational structure.

Additional Information

#LI-Remote - This is a remote positionApplication Deadline: January 31, 2027For candidates applying to a U.S. based position, the pay range for this position is between $128,400.00 and $213,900.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on November 13, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.