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Pacific Quest

Residential mental health treatment for youth

Facilities and Operations Coordinator

Full-TimePosted on 10/16/2026
$21 - $25/hr
Mid
Hilo, HI, USA+1 moreMore locations: Hawaiian Paradise Park, HI, USA
In Person
General Maintenance & RepairBuilding & Property Maintenance

About the job

Requirements
  • Knowledge of construction safety, including hazardous materials standards.
  • Valid driver's license with a clean driving record; annual driver's history reports are required.
  • Basic computer skills.
  • Ability to pass pre-hire and ongoing background checks, fingerprinting, and drug screens.
  • Must be at least 21 years old to meet company driving insurance requirements.
  • Pre-hire and annual tuberculosis and physical clearance are required.
  • Must stay current on annual training and compliance requirements.
  • Must maintain current CPR and First Aid certification.
  • Must maintain CPI Non-Violent Crisis Intervention training; training is provided by Pacific Quest.
  • Ability to manage facility maintenance and cleanliness.
  • Experience with logistical support tasks such as resident outfitting and inventory management.
  • Must demonstrate alignment with Pacific Quest's core values of Professionalism, Health, Connection, and Resilience.
  • Must communicate effectively with managers and team members to coordinate tasks and address operational priorities.
  • Must be flexible to work independently or as part of a team and adjust schedule to support operations.
  • Must be able to meet the physical and mental requirements of the job, including clear seeing, hearing, speaking, and writing; occasional reaching, stooping, kneeling, crouching, and crawling; frequent sitting, standing, walking, climbing stairs, and walking on inclines or uneven terrain; possible running or sprinting to assure resident safety; and frequent lifting or moving of up to 50 pounds.
  • Must be able to work indoors and outdoors in varied weather conditions and on uneven terrain.
Responsibilities
  • Prioritize and begin priority work orders, document progress on active orders, and close completed orders in the system.
  • Conduct daily facility walkthroughs to identify, rectify, and log issues.
  • Perform basic maintenance tasks, including minor repairs, painting, landscaping support, carpentry, and minor electrical and plumbing work.
  • Prepare inspection documentation for Occupational Safety and Health Administration, CARF, or Department of Health reviews or licensure.
  • Keep the vehicle fleet clean, well-maintained, and compliant with safety standards; log vehicle issues and coordinate repairs.
  • Safely transport residents for arrivals, departures, medical appointments, or between program sites as assigned.
  • Maintain a professional and supportive environment during resident transport.
  • Follow company vehicle safety policies and Hawaii traffic laws.
  • Provide logistical support, including assisting with the resident intake process or inventory management.
  • Assist with administrative duties, including accurate documentation and communication with managers.
  • Participate in emergency response efforts, including medical situations and severe weather events, in accordance with training and company protocols.
  • Attend mandatory training sessions and adhere to company drills, policies, and procedures.
  • Coordinate tasks and responsibilities through effective communication.
  • Maintain zero unresolved safety hazards and complete all monthly safety inspections.
  • Complete 100% of high-priority work orders within 30 days and 75% of medium-priority work orders within 30 days.
  • Work Monday through Friday, generally 8:00 a.m. to 4:00 p.m.; schedule may vary based on operational needs and may include weekends.
  • Stay past scheduled work times when needed for arrivals, departures, or emergencies.
  • Perform additional duties as assigned.

About the company

Pacific Quest operates a licensed residential mental health facility in Hawaii for adolescents and young adults aged 13–24, offering structured treatment programs. Clinicians, therapists, psychiatrists, and wellness specialists design individualized plans that combine evidence-based therapies, psychiatry, and nature-based activities, carried out on an on-site campus with spaces for yoga and group sessions. The approach blends conventional care with nature-based experiences and a strengths-based, holistic focus on sustainable growth and resilience, setting it apart from traditional facilities. Its goal is to reduce symptoms of depression, manage impulsivity and anger, heal trauma, boost self-esteem, and teach practical life skills for home, school, or work.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Bay Lake, Florida

Founded

2004

Get referred to Pacific Quest

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Simplify's Take

What believers are saying

  • CARF’s three-year award in March 2026 strengthens referrals from insurers and clinicians.
  • Pacific Quest launched an enhanced three-day family intensive in November 2025.
  • Pacific Quest published its clinical model with CTA Press, supporting credibility.

What critics are saying

  • Hawaii DOH cited Pacific Quest in 2020 for operating unlicensed therapeutic living programs.
  • That violation included a $13,300 penalty and forced resident transfers within seven days.
  • Persistent licensing and medical-necessity disputes can choke admissions and end the program.

What makes Pacific Quest unique

  • Pacific Quest’s 2026 CARF accreditation validates its licensed adolescent and young-adult residential model.
  • Its Hilo campus combines psychiatry, horticultural therapy, and family coaching on one site.
  • The November 2025 PQ Family Intensive extends treatment beyond residency into family repair.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Vacation
  • Paid Holidays
  • Parental Leave
  • 401(k) Retirement Plan
  • Relocation Assistance
  • Professional Development Budget
  • Employee Discounts